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How would you rate BitDefender?
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GB
1 review
1 helpful vote
Follow Sam W.
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Auto renewal not refunded
September 4, 2023

Auto renewal was cancelled on the day by email but they are still refusing to refund. Customer service is ignorant and unhelpful

Date of experience: September 4, 2023
Washington
4 reviews
8 helpful votes
Follow Ra M.
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This is one of the worst nightmare piece of antivirus software we have ever purchased.
(1) Instalation on multiple computers (purchased a 5 PC license) a horror. The company will NOT, not even on request, give you the link to the full download. You only get a starter mini package and then have to repetitively downlaod over and obver again the full 500+MB package. Good luck when your company has 100+ machines to cover... I had to research the user forum to find the link to the complete download package - So facit: It is available, but the company are unwilling to share - ZERO stars!
(2) But it get's is worse: After about one week the software was detecting a thread in one of our Chrome browser tabs and froze up, leaving a white or black field on the screen to make it impossible to operate the PC any further. A reboot did not help, after the thread was discoered again, Bitdefender software crashed again and blocked the PC. No help was offered from Bitdefender, Refund ewas not offered, even the suggestion to make a donation to the Ukrain was refused.

Summary: Horrible company, incopetent customer service and NOT working anitvirus software! Stay away, not waste your $$$, purchase the much better and way more reliable competitor software (McAf...)

Date of experience: May 18, 2022
Mississippi
2 reviews
9 helpful votes
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Bitdefender
September 2, 2017

I've used Bitdefender software for years. The software has never let me down and the tech support for the company is second to none. Great software and a truly wonderful and fast support team make Bitdefender the number 1 security software used by myself, family and friends. Simply the best.

Date of experience: September 2, 2017
Netherlands
7 reviews
23 helpful votes
Follow christian m.
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This antvirus protect me to fake websites to phishing websites and maleware
I recommed this free antivirus thank you guys

Date of experience: July 23, 2018

Overview

BitDefender has a rating of 1.3 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. BitDefender ranks 140th among Antivirus Software sites.

service
14
value
14
shipping
7
returns
11
quality
14