BistroMD

Ordered their keto flex program - every single meal they sent had at least 40 g of carbs…I reached out to CS and their response was basically "too bad". I tried to salvage what I could from the meals, but the food is simply inedible. The meats were tough and stringy, good luck actually chewing that, and the veggies were soggy and bland. There was a pizza that looked awful and a suspiciously looking mystery meatloaf. In the end, $100 in the thrash. Awful company who doesn't stand behind their crappy product. If these meals are "chef-made", I weep for the future of the food industry.

I cancelled my plan, and I got a confirmation email, but they sent me another box more than one week later. When I called customer service, they said that their mistake was my fault and that they would not give me a refund. I instructed them to take my card off file, but I am still getting emails about my "menu." I lost $180, and there's nothing I can do about it.

You're welcome for the donation, BistoMD!

I was a customer of Bistro MD and successfully lost weight. The food is great and the service is awesome. However in the last two weeks the company has disappeared-nobody answers their phone, on hold for many minutes. Emails are not returned or responded to. The website if broken and I can't cancel my account. Have to cancel my credit card payments due to their non-responsiveness. They have ghosted me and others for a couple weeks. Unless they reappear do not sign up now.

Super gross. Don't do it. I tried the first entree which was a Mac and cheese and it was disgusting. The second entree I tried was the beef stroganoff and the broccoli was mushy and the meat tasteless so I only ate the pasta. Maybe people lose weight on it because they don't eat everything! And now I'm stuck with a lot more entrees in my freezer which I'm sure are also sub-par.

Customer service is horrible. I put in my meals and they they sent the wrong order, I ended up getting food that I didn't want or order. They wouldn't work with me at all to reship the meals that I ordered. Wouldn't allow me to return the food that I didn't order. They offered me a 25% refund for the inconvenience... This is the second time I've had issues with the customer service and receiving meals that I did not order. When you pay $200 for a meal service, you'd think they'd work with you when they mess up on their side.

Nasty microwave dinners sent hot and not cold. Meat was still pink. This place is trying to make people sick!

Bistro MD is one of the more expensive meal delivery programs, so you might expect they would match their product and service to their price point in the marketplace. Wrong! They have the worst possible service process. The people on the phone are nice, but completely helpless. I ordered my first box on 8/8 and it was finally delivered on 8/18. What is supposed to be frozen food packed in dry ice was nothing short of a hot mess. The entire box had to be thrown out. I have called only to be on hold for 20+ minutes. I was promised a replacement box and subsequent orders to be on schedule. Today is 8/23, still nothing and my credit card has been charged nearly $300.

I tried it for a week (10 lunch/dinners). One plastic tray was broken with black plastic shards in the food. The food actually tastes pretty good - but I have felt narsty each of five days after eating it. At the risk of being graphic but operating under a philosophy of "this has been my actual experience" - I've had gastrointestinal issues this week including gas, abdominal discomfort, and unpleasant changes in my bowel habits and, honestly, the products. I honestly feel unwell this past week. Certainly I have not controlled for all possibilities or done a randomized control trial; so there may be other explanations for my discomfort and sickly feeling. I canceled my subscription after one week - got a confirmation on the website indicating that my last box of "food" would be this week. I then got *another* charge for the following week. I emailed customer service and they indicated that they had no record of my previous cancellation. So, I'm stuck with this week's box of nasty food I don't want and, even though I canceled my subscription on the website, I got the bonus of paying for yet another week of nasty food that I just cannot eat. I will say their dry ice keeps the food cold and the cardboard sleeves on the meals are sturdy. Those are the only two positives I can come up with.

I've tried bistromd a few times for around a month at a time. Two separate times they sent me completely different meals than what I ordered. The first time I was doing five days of three meals with two snacks a day and 16 of my 25 items were wrong. At this time they apologized and said they'd credit my account for the amount that was wrong. They never do. This time when I started it up again with the same plan I got ONE meal and THREE snacks correctly and everything else was wrong, including a ton of seafood, which made me feel like they were just using me to get rid of unpopular meals that have been sitting around. I contacted customer service asking to be refunded and they said I did not make changes in time for the deadline (which is NOT true as the dates the meals were said to be planned for was this week in question), but I have no proof and they are refusing to refund me. Its very frustrating because this plan has helped me lose weight and I would continue it if I didn't feel like I was throwing around $170 a week on meals I won't eat. This company made me feel like they don't care about me, just the bottom line, by sending me unpopular meals they need to get rid of just to make a ton of money off of me. It's not worth it. Don't use this company!

I was impressed with the ad for Bistro Md. The food looked great in the pictures, and it was backed by dietitians and you could lose weight. I was excited. The ordering process was easy. No problem with that. I received my meals, it was nicely packed. Received it on Friday and started on Monday. The breakfast meal, lunch and dinner was horribly tasting. The texture was weird, like a thickener was added. I felt the same of the ones I tried. I could finish not one of the meals, I threw out the rest. Oh! I forgot to mention that I was billed a couple of days after my first for the second delivery. I cancelled. No issue with that. Seems like the meals are prepared with meat fillers, artificial eggs and thickener. I really had high Hope for this meal delivery, needless to say, I was quite disappointed

UPDATE: After 4 days, several emails and phone calls, I was called back by Kimberly in management at bistroMD. She was very nice and sorry there was hair in my food. Kimberly refunded the money for the entire shipment of food that had hair in it, not just the one meal. She offered me a one week reduced rate inducement to return, unfortunately, I have lost confidence and I have to protect husband (on chemo) and myself.

Four of us joined this program together and we just quit after 6 weeks due to bad food, bad deliveries, and bad responses to our issues culminating in me finding HAIR IN MY FOOD. UGH. I took pictures, gave the code numbers on the cardboard sleeve of the meal and sent my problem off to customer service and the dietitian. The tepid response I received was a standard email-- "Sorry for the hair, we're taking off $10 for the cost of the meal which should show up in several days on your account." I never heard from the dietician. (I have saved the hair and the sleeve as DNA evidence that the hair was not mine or anyone else's but a bistroMD employee.)

If I was the owner and heard that protocol was broken and someone had gotten hair in the food, I would have been apoplectic. I would have called the customer personally to express my horror that their food had been tainted. But no call. The next day I called and spoke to someone -- expressing MY horror at finding hair imbedded in my mashed sweet potatoes and then the tepid response to it. The guy on the phone said he would have management call me. Four days have passed and no one from bistroMD has called me. They obviously do not care. I have a freezer full of food that I don't want to eat but I am out a lot of money. I'm disgusted in every way. (The 4 of us quit. I told the guy they want referrals-- I asked him what he thought I was going to say now?)

Other issues? The first 2-3 weeks of the diet you have to order food without any knowledge of what it tastes like or what you might like. You're at the mercy of the dietician's choices. I noticed the 3 people I joined with were offered food choices I was not offered. I wrote and asked and was told everyone is different. I wrote back and said I understand that but we were all on the same diet so... Then I notice that 70 meals have been removed from my list of choices-- I called this time (waited forever on hold) and spoke with someone who said that 70 meals had inadvertently been removed from my list and will be put back. I said I was upset and wanted to talk with someone because I had limited menu choices and felt deprived (and obviously, I didn't remove the food from the list because I wouldn't even know how or what to do with that as I had not eaten any of the food yet.) Nothing happened to address me going 3 weeks without food choices and being plagued with food I could barely choke down. All that was said was, "Well- it's all straightened out now. Sorry for the inconvenience." If the person I had originally asked about the problem had looked into it rather than send a rote reply of "everyone is different" the problem would have been discovered and resolved sooner.

Then there were issues of the few foods we liked and wanted to order that weren't offered or available. My husband wrote 3 times without response. Finally on the 4th email he got a response: "Sorry! Food runs out that is popular, so, order right away when your menu comes out." Even in doing that-- there were still choices that were never available.

There were deliveries that never came. There were mix-ups in orders and the wrong food sent. Hey-- I get nothing is perfect this side of heaven-- but when customer service doesn't help-- what's the point? There's absolutely no concern for the consumer. Saying "sorry" without actually doing anything or expressing concern in a real way besides a standard email is not service.

Oh-- and their self help group on FaceBook? They delete anything they don't like. Not a free society on there. I was canceled and deleted immediately. (And while a member-- I saw posts deleted, and people saying their posts were deleted.) If they paid as much attention to their customers as they do trolling their FaceBook page to censor it-- maybe I wouldn't have to write a poor review.

DO NOT USE THIS PLAN. I am trying to help you.

Food is ok. Guys beware! I ended up being charged $278 with obligation to eat 2 weeks of food I didn't like in the first place! You can't dispute this with a bank as they point you to terms and conditions (that you suppose to read when you buy food). When you make a purchase it's actually a subscription and you will be charged unless you cancel.
I build apps for living and companies like BistroMD that try so hard to make a purchase decision for the customer would inevitably go away unless they shift the attitude.

The food is horrible and their shipping policy doesn't work at all.
I ordered my first delivery and it wasn't delivered until Monday of the following week. I tried the food and didn't like it at all. On the same day, Monday, I went to my on-line account and cancelled my account.
On Tuesday I received an email saying my net shipment was in pre-shipment status. The tracking number had been created by FedEx but it had not been shipped.
I called them and the operator told me that because it was done on-line I couldn't cancel but that if I had called in person I could have cancelled it. How in the world was I supposed to know that?
Now I am going to be stuck with 20 meals that are inedible.

I definitely would not recommend this company.

They were awful. I went on to cancel 3 consecutive weeks since I knew I would be out of town and they said I only clicked 2. I should've taken a screen-shot and advise all of you to do so if you already have an account with them. When I called, the guy on the phone said, I checked and you only did 2 weeks off, not 3. I explained how I was positive I did 3 since I'm not at home this week. He didn't say anything else. Just repeated the same nonsense back to me. Also, if you live in a big city, their delivery process for me was awful. I offered to meet the delivery at a depot or come get it from the guy when he was downstairs of my apartment and instead they just threw it haphazardly in my apt. Lobby. Highly disappointed with the customer service from this company and am embarrassed I feel for their fake friendly website. BUYER BEWARE!

If I could leave fewer than 1 star I would definitely. My boyfriend and I were so excited about Bistro MD, we thought this would help us achieve our goal of eating better and healthier. I read online about the dietician and all the help that you were to receive from this site. However, when we ate the first dinner we both took two bites, looked at each other and knee we could not finish the meal. We couldn't make out if the side was potato or what is was but it DID NOT taste nor have the consistency of potato. The food (including the one lunch I tried) had NO FLAVOR at all. I have eaten at places for those on a special diet and this wasn't even close to any taste I have ever experienced (not in a good way). This was beyond disappointing and neither of us would ever recommend this to anyone (even those we don't like) to try. STAY CLEAR!