The menopause plan meals taste terrible, like oversalted school lunch food. You can do better buying high protein Lean Cuisines or SmartOnes, for instance if you need quick prep.
The BistroMD Heart Healthy program is low fat and low sodium only. Every meal has fish, chicken, turkey, bison, or pork, with the exception of 2 tofu recipes, in this plan.
A Mediterranean diet, often recommended by cardiologists for heart patients, recommends fish and poultry weekly, which I would consider not more than about 3-5 meals, as it is not in the Daily category. It considers red meats (including pork) only monthly.
With the Heart Healthy program from Bistro MD, you will have meat in every single lunch and dinner meal, except that occasional tofu. This amounts to 14 meals a WEEK of meat, far more than recommended by most cardiologists.
There are NO vegetarian meals available.
Most of the breakfasts have eggs, which are also in the weekly category for Mediterranean diets, not daily.
Basically the BistroMD diet is a modified Keto diet, as I was told by them.
Also, the meals are quite large, and I found myself forcing down the meals. Their recommendation was to split it up into 2, and eat the rest 2 hours later. They have 3 meals and 2 snacks, each about 2 hours apart. That would mean eating 6 times a day, which is a LOT!
There is a Facebook "support" group, but they will remove any post that garners too much negative talking, so do not expect to be able to get support from others in the group for an issue you are having. They want you to contact them instead, which I did. In 3 calls, none of them had any real knowledge of what eating heart healthy really was, and considered their low sodium and low fat diet a heart healthy one. In my opinion, that's a normal healthy diet, and not tailored to what anyone needing a heart healthy program should have.
You can tailor your program to only have lunch and dinner, no snacks, etc. But you will still have meat in every one.
In the 4 weeks that I was able to choose from, the recipe choices did not change, there were no additional new recipes.
They do source good products. The meals tasted pretty good, but I had given 5 stars to only one breakfast and one dinner/lunch. There is a lot of eggplant in the vegetables, probably because it is a cheap source of protein.
I stopped the program after not even finishing one week, and just received my second week today on a Saturday, as I had to order pretty far out. They cancelled my third week (that was already on order) and refunded it.
I did loose 2 lbs in the first week, not uncommon for me when doing any kind of mindful eating.
I have requested receipts. I will attach once they send me one. I have not received any for the two shipments they sent. There is no way to access one on my online account with them.
They did not answer the phones today on a Saturday at 2:00C/3:00ET. There was a message that said I called outside of normal business hours. They are supposed to be available 9:00-6:00ET on Saturdays. I left a message and no call back as of 4:00C/5:00ET.
My shipment today had a duplicate of one meal, so was missing one of my other choices.
Just some FYI's so you know it will not be smooth sailing with this company.
Call to talk to someone before you purchase this meal plan and ask a LOT of questions before you purchase. ASK your doctor if a modified Keto Diet is okay for you.
Heart Healthy Program, 7days Breakfast, lunch, dinner + snacks 7 days lunch and dinner only
The Hidden Truth Behind Bistro MD's Misleading Marketing, Supply and Demand Issues, Poor Communication with Its Subscribers, and Frequent Meal Distribution Errors.
I joined Bistro MD initially because I was sold on their concept of a healthy food plan with oversight from a dietician. I was also impressed with the beautiful photos of meals and snacks provided on their website.
I thought that as a subscriber to the Bistro MD program that a dietician would be responsible for creating a food plan for me each week, and that they would make sure that I was receiving a wide variety of breakfasts, lunch and dinner entrees and snacks. However, after receiving similar Bistro MD menus for several consecutive weeks, it occurred to me that this may not be the case, and I became increasingly frustrated and disappointed with Bistro MD.
The shipments of frozen meals that I received from Bistro MD each week contained primarily egg breakfasts, chicken-based entrees for lunch and dinner and meat jerky snacks. Some weeks even included multiples of the same meals. The quality and taste of the meals and snacks that I received from Bistro MD varied widely. Most of the breakfasts were good, however only 50 percent of the entrees and snacks that I received from Bistro MD were decent and the other 50 percent were either of poor quality and taste or inedible. After a few disappointing weeks with Bistro MD, I began to lose interest in the Bistro MD program and repetitive weekly menus.
I contacted Bistro MD customer service by phone to inform them of my situation, and they told me that they were experiencing supply and demand issues, particularly from their Nevada based food distribution center, which apparently delivers Bistro MD meals to the state of California where I live. The Bistro MD staff encouraged me to modify my weekly menu manually to ensure that I would receive the breakfasts, lunch and dinner entrees and snacks that I desired. So, I carefully modified my weekly menu with the help from Bistro MD staff, and I felt very excited knowing that I would finally be receiving a diverse range of meals and snacks of my choice from Bistro MD the following week. During my phone call with Bistro MD staff, they assured me that my weekly menu substitutions would be honored (which is an option that they claim to offer to subscribers) and that I would receive the meals and snacks that I selected with my shipment the following week. It is important to note here that none of the meal and snack substitutions that I selected in my account on the Bistro MD website indicated that they were "out of stock".
However, the meals and snacks that I received the following week from Bistro MD were a BIG disappointment. My Bistro MD box contained mostly meals and snacks that I did not select, and it was once again filled with primarily egg breakfasts, chicken-based entrees for lunch and dinner, meat jerky snacks, and only a small percentage of the meals and snacks that I selected for the week. There was also no explanation provided by Bistro MD as to why I did not receive the meals and snacks that I selected. I found this to be unacceptable and infuriating! It also made me wonder why I was continuing to pay a premium for mediocre and repetitive weekly menus from Bistro MD that contained meals that I did not select or even like. Did Bistro MD expect me to continue to subscribe to their program and receive and accept whatever meals and snacks they decided to send to me each week regardless of my meal and snack selections? I wonder.
I contacted Bistro MD again this week to register another complaint about the shipment of random meals and snacks that I received from Bistro MD that were not the meals and snacks that I selected. I spoke with a supervisor from Bistro MD, and they informed me that other meals and snacks were sent to me due to low inventory, and that there was nothing they could do to resolve their supply and demand issue. They also claimed that the supply and demand issue was a recent issue that they had not experienced before. The Bistro staffer the I spoke with informed me that they would forward my complaint to their corporate office, and that they could not guarantee that anything would change in the future.
Based on the reviews I have read from other Bistro MD subscribers; it appears that Bistro MD's supply and demand issue has in fact been an issue for a long time. Moreover, it appears that there are other issues as well that are contributing to so many dissatisfied Bistro MD customers including misleading marketing, poor communication with Bistro MD subscribers, and frequent Bistro MD meal distribution errors.
Based on my experience with Bistro MD, I recommend that you avoid Bistro MD and look for other more reputable and reliable food programs. I hope that the information I have provided is helpful to you, and I wish you all the best on your journey to healthy eating and good health.
UPDATE: After 4 days, several emails and phone calls, I was called back by Kimberly in management at bistroMD. She was very nice and sorry there was hair in my food. Kimberly refunded the money for the entire shipment of food that had hair in it, not just the one meal. She offered me a one week reduced rate inducement to return, unfortunately, I have lost confidence and I have to protect husband (on chemo) and myself.
Four of us joined this program together and we just quit after 6 weeks due to bad food, bad deliveries, and bad responses to our issues culminating in me finding HAIR IN MY FOOD. UGH. I took pictures, gave the code numbers on the cardboard sleeve of the meal and sent my problem off to customer service and the dietitian. The tepid response I received was a standard email-- "Sorry for the hair, we're taking off $10 for the cost of the meal which should show up in several days on your account." I never heard from the dietician. (I have saved the hair and the sleeve as DNA evidence that the hair was not mine or anyone else's but a bistroMD employee.)
If I was the owner and heard that protocol was broken and someone had gotten hair in the food, I would have been apoplectic. I would have called the customer personally to express my horror that their food had been tainted. But no call. The next day I called and spoke to someone -- expressing MY horror at finding hair imbedded in my mashed sweet potatoes and then the tepid response to it. The guy on the phone said he would have management call me. Four days have passed and no one from bistroMD has called me. They obviously do not care. I have a freezer full of food that I don't want to eat but I am out a lot of money. I'm disgusted in every way. (The 4 of us quit. I told the guy they want referrals-- I asked him what he thought I was going to say now?)
Other issues? The first 2-3 weeks of the diet you have to order food without any knowledge of what it tastes like or what you might like. You're at the mercy of the dietician's choices. I noticed the 3 people I joined with were offered food choices I was not offered. I wrote and asked and was told everyone is different. I wrote back and said I understand that but we were all on the same diet so... Then I notice that 70 meals have been removed from my list of choices-- I called this time (waited forever on hold) and spoke with someone who said that 70 meals had inadvertently been removed from my list and will be put back. I said I was upset and wanted to talk with someone because I had limited menu choices and felt deprived (and obviously, I didn't remove the food from the list because I wouldn't even know how or what to do with that as I had not eaten any of the food yet.) Nothing happened to address me going 3 weeks without food choices and being plagued with food I could barely choke down. All that was said was, "Well- it's all straightened out now. Sorry for the inconvenience." If the person I had originally asked about the problem had looked into it rather than send a rote reply of "everyone is different" the problem would have been discovered and resolved sooner.
Then there were issues of the few foods we liked and wanted to order that weren't offered or available. My husband wrote 3 times without response. Finally on the 4th email he got a response: "Sorry! Food runs out that is popular, so, order right away when your menu comes out." Even in doing that-- there were still choices that were never available.
There were deliveries that never came. There were mix-ups in orders and the wrong food sent. Hey-- I get nothing is perfect this side of heaven-- but when customer service doesn't help-- what's the point? There's absolutely no concern for the consumer. Saying "sorry" without actually doing anything or expressing concern in a real way besides a standard email is not service.
Oh-- and their self help group on FaceBook? They delete anything they don't like. Not a free society on there. I was canceled and deleted immediately. (And while a member-- I saw posts deleted, and people saying their posts were deleted.) If they paid as much attention to their customers as they do trolling their FaceBook page to censor it-- maybe I wouldn't have to write a poor review.
DO NOT USE THIS PLAN. I am trying to help you.