BirthdayMania

Worse online service ever! Shipping supposed to be 2 to 5 business days... Well it is actually 9-10 days later! Instead of saving time ordering online, now i need to go buy these things last minute before the party in a local store and then when my package arrives in three days deal with the return headaches. Next time i will stick with Amazon or more experienced sites! Lesson learned!

Be aware of this site...
- Shipping took more than 10 business days I ordered on August, 1st and only arrived on 15th.
- Birthday loot shows items that could be in your parcel, unfortunate it was not in mine, instead a beach ball they gave a little jelly glitter (way off) or a tinny bouncy ball; when planning to substitute something at least it should be for something similar.
- WASTED MY TIME...
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I placed an order online through this company. Arrived on time, however, I was missing 4 of the items and the cups were printed completely wrong. They even had a checklist of inventory that someone had to personally sign saying all items were accounted for. Low and behold one of the items missing was the first on the checklist! So I have made several attempts to reach them, emailed and called everyday for the past week along with leaving, messages. Nothing has had them respond! If you don't believe me try calling their number to place an order, you'll just get a message. I am still, waiting to get my refund for, the items missing, and probably, never will get it.

Do not buy from this site. Terrible customer service. Not responsive, claimed they never received a phone message with original complaint. Merchandise did not come on time for party and they never contacted me even-though the site asks for date of party and I asked to be contacted if it would not arrive on time. Claimed they can't catch everything. Not worth the hassle.

DON'T BUY FROM HERE! I also am having a bad experience. I ordered supplies two weeks ago today. I have no shipping tracking information. I called and left a message with the company two days ago and have not received a call back. I keep calling and only get an answering machine. I have no idea what is going on. I better get my money back.

Wish I could give them less than one star! Definitely a scam. Order supplies over a week ago and never received a shipping confirmation. I called them during business hours and was told they had to call me back because they were updating their system. I never received a call and, when I called back, someone picked up the phone and hung up! Pay more from a reputable company!

Too bad I didn't see this site earlier. My daughter's birthday supplies never arrived. They will not send out another package unless I pay for another to be sent out, even though it was insured. I'd give it zero stars if I could. Customer service was completely unhelpful and uncaring.

Ordered some frozen birthday supplies and had them express shipped. Yes, I waited until the last minute. FedEx attempted delivery the day of the party but no one was here to sign for it! So, the package went back on the truck. What?! There is a long paragraph on their shipping info that says expedited deliveries require a signature but seriously, who reads all that? They should have a pop-up or an automatic email sent for expedited orders that let's folks know that a signature is required. I have had expensive electronics left on my porch, I wouldn't think for a second that a box of paper plates would require a signature. If I need it fast, don't I need it on my porch that day? That policy makes no sense to me. So, I called and the lady I spoke with was new and told me they would refund the shipping if I mailed it back. So, I sent the merchandise back (with me paying the cost of the shipping). You guessed it. They would not refund the shipping. So, I returned the products but lost my $27 in shipping, which was more than the merchandise. Had I known they would not refund the shipping, I would have kept the plates and sold them on ebay. They did not stand by what their customer service agent told me. Terrible, terrible, terrible customer service.

I ordered my supplies on December 29th, thinking they would arrive in plenty of time for my daughter's January 18th birthday party. After almost 2 weeks had passed without any shipping information, I started to panic. The customer service rep, Jody (who is apparently the only one they have) told me that some of the supplies were back ordered. I was shocked because I never received a phone call or e-mail letting me know this info. I was told to call back the following Monday because they were getting a shipment in. I did and was told they got some of the items and they would ship it the next day. Next day comes and still no e-mail letting me know it shipped. I called again, talked to Jody, again, and she said they would ship my order that day, which is what she told me the day before and said my supplies would get there the day of the party. At this point I started laying into her. It is absolutely ridiculous that she told me that they couldn't just ship my in stock items, they had to wait for all the items to come in before they shipped it. I asked for money back and actually did receive an e-mail about that. Needless to say, I will NEVER use this company again and I highly recommend anyone looking for a reliable birthday party supply store to go elsewhere! There is something off with this "company."

My experience is just like everyone else, awful! I will NEVER order from here again. They never informed me that the order was not shipped until I called wondering were my order was. Customer service is awful! They are clearly not telling the truth when they say they ship the orders out within 48 hours.

Ordered birthday supplies which are time sensitive. Received order confirmation, 1 week later still no tracking # and of course no answer by phone or email. Stick with birthdaydirect.com... They ship same day. I should have known better when birthdaymania.com said they shipped within 24-48 hours.

I wished I had seen the reviews before ordering from birthday mania I never received tracking number for my order and its making me very nervous after seeing all these bad reviews I called to see where my order was and of course no answer I just hope I receive my order in time for my daughters birthday

Very upset with Birthday Mania. I have looked at all the birthday supplies websites before ordering from birthday mania and was unsure about the company being no one I know has ever ordered from them. They were the only company that had ( or at least said they had) the items I needed for my sons 6th birthday party in stock. Well I should have gone with my gut. I placed my order and the money came out of my account immediately, my order shipped in about 48 hours and I was provided a tracking number which put me a bit at ease. It has been 7 days since my order shipped and I just received it today, open my box and 3 items are missing. I call Birthday Mania and a woman answered who apologized but it was obvious that they did not intend to right there wrong. After asking why the money was taken out of my account for items they did not have in stock, I was told she will submit it to bank and the money will be refunded in 4 days. I asked again why the money was not refunded as soon as they knew the items were not being shipped and received no answer. Now 4 days to my sons 6th birthday party and I have to scramble to different sites and pay for overnight shipping because of the poor customer service and communication from Birthday Mania.

Still waiting, paid express shipping which apparently means nothing. I am just hoping that my stuff arrives. Wish I had researched the company first, waste of time and money.

Their prices were a little cheaper than the competition so I decided to give them a try. Big Mistake! A few items I ordered were not in stock and they didn't tell me until I called over a week later to ask where my order was! When I asked for the items that were in stock to be shipped next day as a courtesy she only agreed to comp me priority shipping. Even after telling the customer service rep that the order would arrive too late for it to be useful to me she did not budge. When I asked to speak with a manager she puts me on hold, only to tell me that the manager is in a meeting but agreed only to pay for priority shipping or to cancel the order.

I would pay double for party supplies before I use them again! Do yourself a favor and use a trusted, reliable site!

These guys are AWEFUL. Order so late, I had to cancel it, and hope to find the supplies somewheer else. They were less than willing to help. VERY ARROGANT CUSTOMER SERVICE!

Wish i could give a 0 because, They ruined my childs 7th birthday. Ordered from them because they were a bit cheaper than competitors However you get what you pay for. On my order i stated my items had to be here by the 19th because thats my childs party, instead of them saying they couldn't they, they processed my order. When i called fed ex i was informed my items would not be to me until the 21st... i was livid to say the least. DO NOT PURCHASE FROM THEM EVER

Worst my son told all his friends he was having a Beyblade party 2 days befor the party they called and said they can't there was a glitch in the system... eeeerrrrr :(

I agree with the other two reviews horrible horrible service! Placed an order totaling $89 almost 2 weeks went by still no shipping email confirmation. So I called they told me one of my items was not in stock when I ordered it, first of all who sells something that isn't in stock! Why the hell would I want it from them if it wasn't in stock! She told me it would be in stock before my party date, but I asked do you know when they are supposed to come in, and she goes no. Now how can you tell me my stuff will get to me in 1 1/2 weeks if you don't even know when the items will be back in stock. After reading some reviews I decided to just cancel my order and not even bother with waiting it out. She was short when I cancelled it, and did not even say I'm sorry about the confusion, and didn't even offer to do 2 day shipping or anything! I am just going to doubt that I will see my refund though, will try and get it back, but from reviews I have seen it may not be likely. DO NOT WASTE YOUR MONEY WITH THIS SITE! NO SITE SHOULD CHARGE YOUR ACCOUNT BEFORE YOUR ITEMS HAVE SHIPPED, DON'T MAKE THE SAME MISTAKE I DID! BEWARE!

DO NOT ORDER FROM THIS SITE unless you want your items after the day of your event! The customer service is horrible and doesn't know anything. I order my items with the expectation that my order would be shipped in 36 to 48 hours as the site stated and paid for priority shipping so that my order would arrive in time for my event. I called after not getting a shipping confirmation email after 2 days and was told that it would ship out that day. I called the next day after still not receiving the tracking information but was told that my order shipped and it would arrive by my event. Well the event is tomorrow and my order is still not here. I called once again and was told that my order shipped out today. Now with my event in less than a day and so much to do I now have to spend the money to get more favors and probaly won't be what I want but my guest have to have something! This site is a scam!

They had a lot of stuff to choose from, that was the only plus. I recieved my order with missing items, and those items were circled on my order sheet. I tried calling and e-mailing them and couldnt get ahold of anyone, and no one replied, FINALLY I got ahold of some one by phone (who left me on hold for 10 min), Who told me everything was shipped, then told me the items I wanted were out of stock because they were all just ordered yesterday, and that when my order was shipped they were in stock, so someone just decided NOT to put them in there, so I get a refund and not the items I wanted, I told them I won't be using them again... and she said it was MY loss... pffffff I will let EVERYONE know they are a bad buisness!