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BIOLUMA has a rating of 3.8 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BIOLUMA most frequently mention customer service. BIOLUMA ranks 4th among Eyelash sites.
No critical highlights yet
I bought 3 orders directly from its website and received 20% discount. The delivery took only 2 days or so with full bottles. I started to apply Bioluma on my eyelashes twice on Jan. 18. Till now is only 11 day count, but I have noticed change in the length and thickness. And I can see my eyelashes grow very fast on the area that lost hair. Plus, it doesn't cause any side effect to my very sensitive skin and eyes. Will post an update with picture when I reach one month. Btw, its customer service is awesome.
I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!
I bought 3 orders directly from its website and received 20% discount. The delivery took only 2 days or so with full bottles. I started to apply Bioluma on my eyelashes twice on Jan. 18. Till now is only 11 day count, but I have noticed change in the length and thickness. And I can see my eyelashes grow very fast on the area that lost hair. Plus, it doesn't cause any side effect to my very sensitive skin and eyes. Will post an update with picture when I reach one month. Btw, its customer service is awesome.
I am very happy about my purchase. I use my cream pretty much daily in addition to a sauna vest. These two help me sweat vigorously while I do my MORNING walk/ run. I am my biggest critic, I must say that I am very pleased about how I feel and what I perceive as a Great Product to aid in the lose of weight.
Hi Steven,
Thank you for your feedback. We are happy to hear you are pleased!
I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!
Products used:
Bioluma Lash serum
I love it. I have been using it for a couple of months now. And I can tell the difference. My mid section feels firmer and the cellulite on my thighs are almost gone. I love it so far. I'll keep using it and update this in a few months.
Hi Mia,
Thank you for your feedback. We are happy to hear you are pleased!
I purchased the sculpting gel and am waiting to judge on those results. My issues is with the customer service. I had an issue and right from the beginning they could not be wrong or even understand my view. The always responded with "sorry you did that" type comments. I dealt with * on the support team and the customer service was not even slightly present in her skills set. I will not support this company.
*Personal information redacted by admin
Hi Misty,
Our intention was not to make you feel wrong in any way. We simply pointed out the facts that you signed up for a subscription on your own. We pointed out that even if you were in a rush to purchase and didn't see the subscribe tab you ordered from, you would have seen the subscription information on your order page, on the order confirmation page and on the order confirmation email. In addition we also sent you a reminder email of your upcoming renewal order 3 days in advance.
You could have cancelled your subscription or emailed us to cancel your subscription at any time after receiving all those emails. We even mentioned to you that we understand you overlooked all these emails and reminders, so we can offer you a 50% refund. We are a very transparent company and at no point shipped you products without informing you.
I'm still only on the first bottle, but have seen improvements in the length and health of my eyelashes.
I love their slimming cream. I can feel it tingling in a few mins after applying. I do recommend sticking to a twice a day regiment.
Tip for consumers:
use twice a day
Products used:
slimming cream
Hi Kristin,
Thank you for your feedback. Our goal is to always create effective products.
I love the Bioluma eye lash serum. I was eager to try it and it has exceeded all my expectations. I am amazed how well it worked for me and that I saw results within the first month. Great Product!
Products used:
Eye lash serum
Very ineffective. I have used a few different eyelash serums and always got good results even when not using it regularly. I purchased this product because they were having a special and have been applying it religiously day and night but my eyelashes... which were looking pretty good from the previous products - have regressed and gotten worse.
Hi Milan,
Please keep in mind our products are made with natural ingredients, so there is no way to guarantee 100% that every single person will see results immediately. On average our customers’ feedback is that they see results between 6- 8 weeks. A few customers have seen results after 8 weeks. Again, because of the use of natural ingredients the results may vary from person to person.
I love it. I had issues with some other products I have used. But I have had no side effects with this serum. I'm so happy with my lashes now. They are thicker than ever before.
Hi Laura,
Thank you for your feedback. We always love to hear from our customers.
Product makes eyes itch and burn slightly.
Also they have subscriptions that are really difficult to get out of. I have requested to cancel twice and they have ignored and charged me $124 aud each time. They have not offered a refund.
Hi Tamara,
We checked our records and your subscription was cancelled and you were refunded the full amount for your renewal order on April 14th, 2020. You have not placed any order since that order.
Please note that when you complete your order, you provide us an email and we email you your subscription information and a link to you subscription. You can cancel your subscription by emailing us or by going through the link. Unlike other companies, we have made it easier for our customers to control their subscription options.
I love it. It absorbs into the skin easily. I was afraid it was like the other creams i have used, but this one definitely works! You can feel it working as soon as you put it on.
Hi Lindsay,
Thank you for your feedback. We always love to hear from our customers.
Do not buy this product. The product does not work at all. The company, in an effort to boost income, imposes ridiculous charges on any return. DO NOT BUY anything from this company.
Hi Denise,
Our return and refund policy and terms are very clearly stated on our website and under terms and conditions, which you can clearly go through prior to purchase. Unlike many other companies we offer refunds up to 60 days after purchase.
I use their sculpting cream religiously 3 times a day, and I love it. I can feel it working and have lost inches off my stomach in the last 2 months! I have used some other expensive slimming creams earlier but this one feel comfortable and it works.
Hi Rachel,
Thank you for your feedback. We are happy to hear you are pleased!
No side effects but didn't see results. The price is on the high side for a product that does nothing to the lashes. Won't recommend this at all.
I have been using the serum for at least a month and have not noticed any change in my eyelashes.Im not satisfied with bioluma
I can feel it working in 5 mins. It's not uncomfortable like the other creams I have used. It's a mild tingly feeling. And it worked like a charm. Lovee Bioluma products.
Hi Jemma,
Thank you for your feedback. We are happy to hear you are pleased!
I switched from Rodan Fields and started using Bioluma. I mainly switched because it's at half the price!. But it is really way better than rodan fields. I love my new eyelashs
Hi Beth,
Thank you for your feedback. We always love to hear from our customers.
My eyelashes had bad reactions.
So I stopped using it and switched back to another serum.
So please watch out if you use it.
I am extremely happy with my results, I've been using Bioluma for just over 4-5 weeks and I am already seeing the results. I'm super happy with the product.
Hi Danielle,
Thank you for your feedback. We are always happy to hear from our customers!
Bioluma eyelash serum didn't work for me and my friends. Used for 3 months religiously, pretty sure we saw zero results. Will be returning.
I have had a great experience with bioluma. Their products are unique, top quality and the customer service is amazing and quick. Loveit!
Hi Estor,
Thank you for your feedback. We love hearing from our customers.
I have been using the serum for at least a month and have not noticed any change in my eyelashes.
Hi,
Bioluma takes 6-8 weeks to start noticing results. Because of the nature of its natural ingredients, it may take longer or shorter amount of time for each individual.
This is the best eyelash serum i have used. I'll admit, I had my doubts after reading reviews. But decided to give it a shot after a friend recommended it. And I love everything about it. And my eyelashes have never looked better.
This is my third month and I haven't seen any improvement so far. I think I was better off using castor oil than this product. I'm done with this and will stick to my previous DIY of castor oil and vitamin e.
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Hi Truc,
Thank you for your feedback. We are happy to hear how pleased you are with our products.