If it was possible to give NO stars, I would! This company is a SCAM! Purchased a bidet from them and less than a year their was a crack in the seat. We had a 1-year warranty and dealt with Samantha Philips, the operations manager. Sent it back, on our cost, the first time to have their tech fix it, which took forever. When we finally got it back after several weeks, which they promised it would only take less than a week, we noticed it was missing a piece and then it started leaking from the water spout. We contacted Samantha and she explained to my husband that their tech who worked on it had left the company (wonder why?) and that they had no other tech to look at it at the moment. She also did mention that before every product that goes back to the customer, someone looks it over and checks to make sure everything is fine. She said that didn't happen so they would take care of sending us a shipping label on their cost to have us send seat back. Well, more than a month later and many phone calls back and forth letting us know that we should be receiving a label in the next 2 days... never happened! Every time we used it, water would start running and not stop until we had to turn the water valve off. It was frustrating!
Finally, I had it with dealing with Samantha, who kept giving us the run-around. I contacted John, the owner of the company. Left a message regarding the issue and mentioned if we don't hear from him, he will be hearing from our lawyers. He called back right away and promised to find a solution to our issue. Well, the simple solution was to just send a shipping label and get our seat fixed. Never received the label as he promised, therefore I made another call to him to try and rectify the issue before I went to our lawyers. No response!
I have never dealt with a customer service as bad as this, who promises and never delivers. These seats are not cheap and for them to not stand behind their warranty is absolutely horrible!
We finally received a return label from them and quickly sent out the bidet. I tracked package and it was received in the UPS location in Enid, Oklahoma, where this company is located. It noted hold for pick-up. It turned out my package was somewhere there but could not be located. I tried to file a claim with UPS, but couldn't because BioLife was the one who sent out the return label. UPS tried many attempts to contact BioLife to see if they had my package. Two months of going back and forth with UPS, they finally told me they got a hold of BoiLife and they said they didn't have package. Hmmm... why did this company take so long to let UPS know. We tried calling the company as well but they never returned our call. Because Biolife was the sender, they have to file a claim... which they will not. Therefore we are out several hundred dollars.
BUYER BEWARE, THEY WILL SELL YOU A DEFECTIVE PRODUCT SO THEY CAN HAVE YOU RETURN IT AND SAY THAT THEY NEVER RECEIVED PACKAGE! There are more worthy and better companies out there.