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BillionGraves has a rating of 1.37 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BillionGraves most frequently mention credit card, auto renewal, and last year problems. BillionGraves ranks 21st among Genealogy sites.
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I've been transcribing tombstones for awhile now on BillionGraves and never bought a subscription. I've won monthly upgrades by transcribing over 500 each month (there's a similar one for those taking photos and uploading to their site). When I've had any questions, they've answered in a day or two and that's impressive considering the covid pandemic has made most businesses closed or slow. I've never had any issues with their replying or the issues outlined by those criticizing BillionGraves. Many of these issues appear when you don't read before signing up or reading the policies which everyone reads and agrees to.
Quite simply they suck at communication... even when youre a premium subscriber they dont reply. No reminders of annual auto renew means you get charge for a service you forgot you had subscribed to... their refund policy is bull$#*!. And again they wont reply to your contact attempts... aside from that i found the database lacking in Aus. Very underwhelming platform.
The website is still under ongoing Data collection. I'm sure if this will be managed carefully and all cemeteries around the world be Geotagged, this will surely be a very useful tool for familysearch. I'm excited for this site to be available to everyone soon. For now searching for ancestors in this site is not yet recommended.
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Our goal is to document and preserve every cemetery throughout the world, to honor those who have died and to connect families. We use modern technology to capture images of headstones with their GPS locations so users worldwide can access those records anywhere. With just a couple of trips to your local cemetery each month, YOU can easily make these records available to those people searching for their relatives. Join our worldwide effort and see just how rewarding (and even addicting!) BillionGraves is.
Our data is in the process of collection. However, searching for ancestors on our site is highly recommended. Why? Because if you do not find a photograph of your family you can have the opportunity of providing one, or requesting one. I live in the state of Utah, but have traveled to California, Tennessee, Texas, Georgia, Alabama, Maryland and West Virginia to gather information for the site. (I like to do this for fun!) If you have kin that are buried close by, and you would like to volunteer we would love to see how you could capture their monuments. Not only does the app capture the GPS data, but it also captures high quality photographs. If you live far away from your family cemeteries, there are many volunteers throughout the world, that would be happy to help you!