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BillionGraves has a rating of 1.37 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BillionGraves most frequently mention credit card, auto renewal, and last year problems. BillionGraves ranks 57th among Genealogy sites.
This company does not typically respond to reviews
I've been transcribing tombstones for awhile now on BillionGraves and never bought a subscription. I've won monthly upgrades by transcribing over 500 each month (there's a similar one for those taking photos and uploading to their site). When I've had any questions, they've answered in a day or two and that's impressive considering the covid pandemic has made most businesses closed or slow. I've never had any issues with their replying or the issues outlined by those criticizing BillionGraves. Many of these issues appear when you don't read before signing up or reading the policies which everyone reads and agrees to.
Quite simply they suck at communication... even when youre a premium subscriber they dont reply. No reminders of annual auto renew means you get charge for a service you forgot you had subscribed to... their refund policy is bull$#*!. And again they wont reply to your contact attempts... aside from that i found the database lacking in Aus. Very underwhelming platform.
The concept of Billion Graves is a good one. The design is NOT user friendly. The website is supposed to link with My Heritage. It might, It might not. A few of my photos have appeared on My Heritage which is why I chose to join Billion Graves. However, more often than not, my clear photos transcribed by myself on Billion Graves have not shown on My Heritage and the time frame has been 10 months. Very disappointed with Billion Graves. Their promise exceeds the products ability.
Just got PayPal response and they agreed with my complaint and are refunding the money from BG's account. I believe that contesting this on a CC account would also work.
Dear Bob,
We have concluded our investigation into your case and have decided in your
Favor.
We were able to recover $44.99 USD and this amount has been credited to
You. Please allow five business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
Recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
To you, please be assured that we will take appropriate action against the
Seller's account, which may include limitation of the seller's account
Privileges.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: BillionGraves Holdings Inc.
Seller's Email: *******@billiongraves.com
Transaction Amount: -$44.99 USD
We're sorry that you felt deceived. There is a "Terms of Purchase" link right next to the check out button (similar to many websites) that displays and explains the No Refund policy very clearly without ever having to leave the purchase page.
I found BillionGraves through a linked hint on an ancestors page on FamilySearch (a free service). I was delighted to find a photo of my ancestors grave, something I had looked for myself but was unable to find 20+ years ago. I even sent a thank you message to the volunteer who took the photograph. I tried to add the photo to my ancestors page on FamilySearch, complete with attribution to the photographer and a link to BillionGraves (not trying to steal anything here). A few hours later FamilySearch notified me that the photo was in violation of FS policy and it would be removed. OK, I understand, but why? Then I went and scrounged through the microfine print in a remote corner of the site, well-hidden from the all the FAQ info. Sure enough, BillionGraves has tight intellectual property rights clauses that make it illegal for site users to download, save, or share the information about their ancestor elsewhere. It's completely legal, and I or FamilySearch could be sued for using that image that a generous volunteer dedicated a great deal of time to obtain and submit. I'm a prhotographer, I understand. And now I know the way BillionGraves works and will most likely not use their services again. I'm grateful I logged in via Facebook and didn't give them a dime. I now understand how they are making money.
Hi Kristina, I'm sorry that you had that experience with FamilySearch when attaching records to your tree. We have a wonderful business relationship with FamilySearch and have no problems with users connecting information to their trees. Not knowing the entire situation, it sounds like a misunderstanding when you received the notice on FamilySearch. Our Terms of Use and Privacy policies allow any user to use the photos for their personal research and non-commercial projects. If using on your tree in public spaces, we ask that you credit the volunteer photographer of the record and a link back to the BillionGraves website. In fact, we have tools that will connect records for you on the FamilySearch family tree at https://billiongraves.com/familysearch-login/. We also sync with your family tree on FamilySearch and provide hinting connections for free at https :// /billiongraves. Com/tree. Again, we apologize for any misunderstandings between our company, FamilySearch, and your desire to connect records. If we have resolved your concerns, will you please consider updating your rating to match your new experiences. Best wishes, Bonnie from the BillionGraves Team
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Our goal is to document and preserve every cemetery throughout the world, to honor those who have died and to connect families. We use modern technology to capture images of headstones with their GPS locations so users worldwide can access those records anywhere. With just a couple of trips to your local cemetery each month, YOU can easily make these records available to those people searching for their relatives. Join our worldwide effort and see just how rewarding (and even addicting!) BillionGraves is.
We share photos and information with My Heritage and FamilySearch. However, if you have taken photos outside of the app, these are considered supporting records and are not shared with either company as these types of records can not be verified for 100% certainty, like those taken with the app. Photos taken with the app have a GPS tag on them. This shows the exact location of where a photo was taken. Photos taken outside of our app are not shared with other entities because they can't be verified.
The only website we currently link with as far as trees are concerned is FamilySearch as these are public trees that can be viewed by anyone. We do not link to private trees on My Heritage or Ancestry. We have articles written on the help desk that explain all of this in detail.