Ordered parts and they sent the wrong parts, called and was told to send back. Shipped parts, had confirmation they got it even their rep confirmed but they refuse to give back my money.
They try to state they have a no return policy but this policy was no where online when I made pirchase, it's not stated on my invoice, not on packing slip and when I spoke with Jim about returning it he never mentioned it.
This company lied to the bank, Mike klott stated; " FTW is out of the parts and the money..." completely untrue, we have proof to the contrary! They will go to any length to rip off a customer and keep their money.
I have reported them to the Federal Trade Commission, Federal Internet Crime Center and Local District Attorney. I encourage of anyone else has been subjected to fraud by this company to do the same, the more complaints the government gets the sooner they will be prosecuted!