BILL

I see so many bad reviews, but it looks like most of them are using Bill.com to invoice their customers. We only use it to pay our bills, and we have mostly loved the service. We've cut down the number of bills we receive on paper to just a couple each month, and the rest go directly into the Bill.com inbox. Attaching documentation is pretty straightforward, though I do wish they would make it easier to attach multiple documents from the same email - that should be seamless, but it's clunky. We love that we don't really have to think about whether our vendor is signed up with Bill.com or not. If they are, they get a direct deposit, if they're not they get a check. It's all the same on our end. It syncs well with QuickBooks Desktop, something which pretty much no other company has ever managed. A few complaints: the import feature for long bills is persnickity - though most import features are, and this one is miles ahead of QuickBooks itself. It takes much longer than it should for people to actually get paid. Why does it take 5 days from "Pay" to "Epayment Received"? Paying faster is one of the reasons we switched and that hasn't really happened. And then there were a couple of mysterious duplicate bills that we can only track to their appearance on Bill.com. I'm not saying that Bill.com randomly duplicates old bills but... an extensive search provided no other explanation.

I accidentally signed up for the wrong account. Their website is not user friendly and I struggled with deleting it. I called customer service several times requesting to be reimbursed for the $79 that they continued deducting from my bank account. They finally reimbursed me for ONE month=disgusting as they can see that account was NEVER used! I will also let the company know that uses them to pay their employees that they are horrible!