• Bikini Mas

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Overview

Bikini Mas has a rating of 1.06 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bikini Mas most frequently mention customer service, return policy, and poor quality problems. Bikini Mas ranks 271st among Swimwear sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They say they have a return policy, however, they don't.
  • Never trust customer service which email address is gmail.
How would you rate Bikini Mas?
Top Positive Review

“Luckily was NOT fraud for me...”

Vicky G.
8/16/18

I ordered three bathing suits from this site 06/30/18... I received confirmation mails, two days after I received an email that my order had to be split because some suits were out of stock... as the days were passing by, around 07/30/18 I started being worried for not having any other news about my order... At that time I started searching for reviews and I saw this blog here, where I read so disappointing comments that I started believing that my order will never come or even if it will it would be terrible quality... I sent an email to the "contact us" link asking about tracking my order etc... After 3 days I received an answer about where my package was and the tracking number... I had a continuous exchange of emails with customer support giving me informations I needed about the tracking procedure... eventually I received the first package on 08/08/18 and the second one on 08/16/18 from the post office in my area... The bathing suits are in great condition, with very good material and fitting... (and trust me I usually buy expensive and good things, so I know about quality) The reason I write this review is because when I read the reviews here I was terribly disappointed and thought that I lost my money... Maybe some items are not so bad. The only thing that is sure, is that we need to be very careful on the online shopping!

Top Critical Review

“Horrible! Worst experience!”

Yulia N.
2/11/19

I feel very sorry I haven't read review before ordering from them. This is the worst experience dealing with website! It tools weeks for them to deliver, obviously from China. The quality is just ridiculously bad, when I tried to contact them, they don't return emails. And when they finally did, they say to read return policy again, rude! With the amount of competition this is unacceptable!

Reviews (50)

Rating

Timeframe

Other

Reviews that mention popular keywords

return policy (6) customer service (8) 2 months (3)
Thumbnail of user vickyg52
1 review
1 helpful vote
August 16th, 2018

I ordered three bathing suits from this site 06/30/18... I received confirmation mails, two days after I received an email that my order had to be split because some suits were out of stock... as the days were passing by, around 07/30/18 I started being worried for not having any other news about my order...
At that time I started searching for reviews and I saw this blog here, where I read so disappointing comments that I started believing that my order will never come or even if it will it would be terrible quality...
I sent an email to the "contact us" link asking about tracking my order etc... After 3 days I received an answer about where my package was and the tracking number... I had a continuous exchange of emails with customer support giving me informations I needed about the tracking procedure... eventually I received the first package on 08/08/18 and the second one on 08/16/18 from the post office in my area...
The bathing suits are in great condition, with very good material and fitting... (and trust me I usually buy expensive and good things, so I know about quality)
The reason I write this review is because when I read the reviews here I was terribly disappointed and thought that I lost my money...
Maybe some items are not so bad.
The only thing that is sure, is that we need to be very careful on the online shopping!

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About the business

Trendy fashion swimwear online. Bikinis, One Pieces & bathing suit. High-grade quality and value while providing exceptional customer service. World Wide FREE SHIPPING!

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