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Just wanted to share my ongoing experience with bikesonline.com in case anyone was interested in their bikes. I purchased a Polygon Siskiu N7 due to the value and decent components, but I regret that decision so much right now. 1: Bike took 3 months to arrive with no updates throughout the process 2: Bike came in the INCORRECT size. I pulled the frame out and instantly noticed it was labeled "Size L" instead of "Size M". I emailed Support and they told me they had "manufacturing issues" where the incorrect stickers were placed on the wrong size frames and tried to assure me I had the correct frame size. Yeah- no thanks! I proceeded with the return process. 3: Bike was only taken out for inspection and was repackaged exactly the same way it came after discovering the bike was labeled with the incorrect size. 4: BikesOnline receives the bike and charges me $65 for damages due to "improper" packaging. The bike was packaged exactly how it came. 5: BikesOnline refuses to honor their "Free 14-day Returns" policy. Avoid BikesOnline at all costs. The whole process was, and continues to be, a nightmare!
Just wanted to share my ongoing experience with bikesonline.com in case anyone was interested in their bikes.
I purchased a Polygon Siskiu N7 due to the value and decent components, but I regret that decision so much right now.
1: Bike took 3 months to arrive with no updates throughout the process
2: Bike came in the INCORRECT size. I pulled the frame out and instantly noticed it was labeled "Size L" instead of "Size M".
I emailed Support and they told me they had "manufacturing issues" where the incorrect stickers were placed on the wrong size frames and tried to assure me I had the correct frame size. Yeah- no thanks!
I proceeded with the return process.
3: Bike was only taken out for inspection and was repackaged exactly the same way it came after discovering the bike was labeled with the incorrect size.
4: BikesOnline receives the bike and charges me $65 for damages due to "improper" packaging. The bike was packaged exactly how it came.
5: BikesOnline refuses to honor their "Free 14-day Returns" policy.
Avoid BikesOnline at all costs. The whole process was, and continues to be, a nightmare!
Tip for consumers:
Avoid them!
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