BikesDirect

After buying 4 bikes from them I know these are seconds from the production of branded bikes. Typically have following problems, wrong assembled forks, bent hangers, wrongly assembled cables, misaligned gears, switchers, brakes, bent discs, etc. Cheap but... BEWARE!

Received bike with a broken lever on the seat post dropper. When letting them know they said sorry YOU broke it. I explained to them It arrived this way, but they assured me they put on protection, and I am the first to handle it. They did send me a link of the part to buy and that they would refund me the 10 dollars but that would mean me ordering it online and then taking apart this tightly assembled seat post and try to reassemble it. I believe a proper response should have been we will send you a replacement seat post or the part asap. Very dissapointed on this online order.

Late due to FedEx tension screw front assembly snapped due to the upper handlebar screw. Almost injured one someone. Look this product from manufacturer to seller to shipper has been a nightmare. Guess you get for what you get. I will blog about this as Tosh would in my own ",Web Redemption. "Returning this POS"

I've bought several bikes over the years from BikesDirect, and generally they were all of good quality. However the latest has been a bit of a disappointment. The aluminum frame is fine but all the other "stainless steel" parts are very rusted, after only fourteen months. The spokes are particularly bad, but pretty much everything not aluminum is rusting. In contrast, a similar bike I purchased from them ten years ago has very little rust. Both bikes are stored inside and, being in southern California, neither see much weather. Customer service was not helpful either.

Site seams to be a total scam. I've bought/owned many bikes over the years, and never had a problem until this one. The bike i purchased was not only different than what it was described as in the listing on their website, but when i tried contacting, i waited over a week and didn't get any response. Only after i denied the purchase on paypal did they respond, and they still try to claim it was my fault, and i should have known better. Their customer service is HORRIBLE!

Can't believe that battery fitment was not tested before delivery.
Hours spent trying to get it fit properly.I do notice that the new advertisement mentioned that battery adjustment may be required,but that was prior to my purchase.I finally got it to stay in but you need to slap it hard to lock,or it may fall out.My did and damaged the battery.
Further the tech keeps telling me that the battery won't charge while on the bike because it's not adjusted correctly,that maybe but it should be a way better design,I've spent hours trying to get it right to no avail.
Apparently others are having problems too.
Don't buy it

Had a problem with the rear rim on one of the two bikes we purchased. Looks like it had been hit from the side and made the rim out of true. Told me that's a problem that can occurs because the bikes are shipped thousands of miles from Taiwan and that's something I will have to have fix my self or have a bike shop fix. Yes their price may be lower but like the old saying goes, you get what you pay for. I would go to a local bike shop the next time.

Received a beat up box frame scratched and bent back rim! You can't even call them! Only email, number provided is to process payments only. Had to file a claim with PayPal thanks to there third world service. I highly don't recommend!

My son son had been saving for a bike for almost a year. He found a bike on this site and I ordered it. On the first ride the frame cracked just below the water bottle screw, possible defect. I called ahead to get return approval which was a lengthy email process and sending in photos. The return was approved, I packed the bike and returned it through FedEx, bikesdirect claims they never received it. So my son has been without a bike and the company kept his money! Terrible thieves!

A faulty tire caused the tube to explode 30 minutes into my kid's ride. They don't provide a warranty.
Do not use bikesdirect.com - my kid could have been seriously hurt. It could be you or your kid next time.

I got a bike from these guys and they have all over their site that you have to buy now because their prices are so low. I know this is my fault I should have done my home work, but i found out after I got the bike that I could have gotten it from other sites 100 less all with free shipping. So just make sure you do your homework a lot of the stuff they say about their crazy low prices, and that you better get the bike now because it will never be at this crazy price again is a lot of BS.

I purchased a HAL 29 Comp Eagle in March of 2020. It has been a good bike for the most part. I recently noticed a crack in my seat post near the cross bar. I sent an e mail in with pictures and was told that my frame should be covered. I need to strip every part on my bike from the frame, mail it in with a return label to have it mailed back. I was then told that I would receive a frame replacement 6 to 12 months AFTER they receive my frame and evaluate it.

Ordered tires and found tires cheaper. Spoke to David at Tires direct he could not any correspondence even though i had their reply stating no problem with price match. I sent David the links to the price match and he said he will just send a return shipping. After 8 days i havent received tires
They are to be delivered Thursday 9 days after ordering. I have UPS to return to sender! Terrible customer service.

Ordered the new eagle boost 4months ago
Bike is paid for already and havent got any positive feedback on my bike. Nothing but negative feedback and more delivery delays than a closed for good business. I would not recommend ordering anything from this. Umm business unless you want to be taken for a ride and not on a bike

My review is for those of you not especially skilled in bike mechanics. The problem I found is a lack of integrity in advertising, about the investment needed for getting your bike ready to ride after delivery. Secondly, sales communications were okay, but service recovery emails were poor, some very poor - and some showing cockiness, disrespect, and lack of listening.

About the integrity issues (Dec 2021): Prominent on the homepage of bikesdirect, you'll see "85% of customers assemble their own bikes. See how easy." Easy assembly was promoted on instructional videos and pamphlets as well. So I assembled my bike properly, without much difficulty. Assembly wasn't enough though! If you really want to ride your bike in good condition, you'll see that these boxed bikes need more-involved break adjustments, gear adjustments, tire straightening, and more. Unless you are skilled at these things, you will pay additionally at a shop.

Purchased a bike from this website, Told me they are in stock and will be shipped in 3-7 business days. Once I purchased it, it then notified my in my receipt the estimated ship date is 2-3 months later because of high numbers of orders. Extremely disappointed they didnt make me aware of this before purchase, as I would have holded off until winter to purchase for next spring. Wont even have the bike until late september and I live in nothern NY. Thats end of biking season.

I ordered and paid for my $2000. Bike 10/25/2018 and now it is 01/26/2019 and I still haven't received it. In the check out section I didn't see anything indicating that it would take a third of a year or more to receive my bike. I thought it would take around 7 days. I guess they need my money to purchase the bike. It probably wouldn't be so bad if they gave me some feedback but I can't even contact them! If I ever get it, i'm sure i'll like the bike. Frustrating as heck!

I was very excited when the UPS man came to my door. But comes to find out. BD only delivered just the frame... Where are the rest of the bike? Wheels, tires, seat, handle bars, etc... And worst yet, there is no phone number to call, only phone number if you want to order... email only. This is BS as i already signed up for a race this Saturday. Major disappointment! Never Again!

I bought a road bike it was smashed up I emailed them 20 times never got a response it cost me 200 more for parts and 38 for labor and there no way to contacked these people its bull $hit that they will not anwer so it ended up costing me 485.00 all to gather the front brake was craked, the wheel was so out of true the bike shops I went to would no work on it, the the crank was bent and the rear derailleur hanger was bent no replies

I recently purchased an electric bike from BikesDirect. I installed the bike per what little instructions were provided. When I tried calling the Bikes Direct helpline, I received a "Message full" notice and was asked to call back later. I emailed Bikes Direct about the electronics issue I am having with the bike and he replied with instructions on how the peddle needs to be put on counter clockwise. Huh? I've already ridden the bike but cannot get the electronics to work. They have sent me a couple of emails saying the bike doesn't work they responded they don't open the boxes and don't know about the bike. The suggested that I take it to a local bike shop to determine what's wrong. Lastly, I am not a one time customer. This is the third bike I have purchased from BikesDirect. Fortunately, on the other two I installed without incident. If you need help you won't get it. STAY AWAY!

I ordered a bike from here at a good price. I don't know anything about bikes so the one thing I didn't want to do was have to assemble a bunch of parts. The website said the bike would be delivered "90% assembled." If I was going by these idiots 90%, I could have passed college sitting on my $#*!.

There are NO WRITTEN INSTRUCTIONS that come with the bike. The company instead makes you watch generic videos on bike assembly recorded on an old IPhone by a bunch of random people in their garage. None of the videos are specific to the bike you order. It took me over two hours to assemble the "90% assembled" bike. The website says you can have a bike shop assemble it for $50-$100, which completely negates any savings you get by buying from this company.

I am very disappointed and these guys are running a scam. I'd never buy anything from them again.

The bikes are nice if you get one with no problems. I bought the Wendy Dawes bike for myself a few years back and love it so I decided to buy my teenage daughter the same one. I took it to a local reputable bike shop for assembly because I didn't want to deal with having to put it together and wanted to make sure that it was safe. I received a call from the bike shop informing me that there are 2 parts that are defective and needs to be replaced and will cost $174 to replace. I immediately contacted customer service and was told that the bike shop was wrong and that there is nothing wrong with the bike. They then go on to tell me that the bike shop is just trying to get me to return the bike so I will buy from them. Are you freaking kidding me? What kind of response is that? They then send me some videos on how to repair the bike myself. I don't have the tools nor the time! I then request to speak to someone else. I get a phone call from a man claiming that he is the CEO of the company and basically tells me the same thing good ol Larry the bike buy tells me. No resolution to my issue other than them offering to send me a prepaid mailing label to send it back. Oh. And if you didn't keep the original box to ship it back in then they will deduct 10% from your refund.

This company, and their bikes, are borderline fraudulent. I have a detailed, and extremely negative story to tell. I don't even need to embellish, as the story, and customer service, speak for themselves

I am awaiting a final email from Bikes Direct, before submitting my story, and final judgement. They do not even have a customer service phone number. All contact regarding defective equipment, is subject to email only.

I would hold off on purchasing anything from bikes direct, nor would it be prudent to purchase any of the bikes they sell.