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Bikes2UDirect has a rating of 1.85 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bikes2UDirect most frequently mention customer service problems. Bikes2UDirect ranks 86th among Bicycle sites.
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Bought a dawes bike for my wife 20% off retail price - delivered in a 2 days and spot on! If you cant put a bike togerther you wont be able to save this sort of money. If you can its the way to go! ( the bike has been set up but you need to adjust the steering height etc) Very pleased with the whole deal and sad to see lame comments by some others
They told me they'd sent my bike, yodel said they've never received it but we're more helpful than bikes2u. They never answer calls and lie that it has been sent even though it hasn't! Please avoid this company. Small claims here we come... It's made worse because it's a birthday present! How can people just be so cruel and mean, why can't there just be honest good companies?! Really really upset please avoid this company
Bought a dawes bike for my wife 20% off retail price - delivered in a 2 days and spot on!
If you cant put a bike togerther you wont be able to save this sort of money. If you can its the way to go! ( the bike has been set up but you need to adjust the steering height etc) Very pleased with the whole deal and sad to see lame comments by some others
2018 - Having ordered from them before (review below) I wasn't too hesitant on using them again. This time ordered a Ridgeback for our young son three days before Christmas, we were provided parcel tracking details and it arrived the next day perfectly packed and ready to assemble. Much cheaper than others and no additional delivery charge - excellent!
2017 - We were looking for a bike for our four year old and after some research I'd decided exactly what we wanted. I found said bike (a Cuda Blox) on Bikes2UDirect at a very good price, but before ordering I thought I'd better check the reviews of the company. So which site came up near the top - yes this one. Well based on the overwhelmingly negative reviews here I almost didn't order but I also found reviews on Trustpilot which although not free of negative comments also had quite a few positives.
In the end I decided to order from Bikes2U as the bike was nearly £40 cheaper than anywhere else and came with free delivery. I ordered at 16:30 on the Wednesday it was dispatched the next day and arrived early on Friday - great. The bike was delivered in it's original manufacturer packaging and in perfect condition. So after assembly our daughter was very happy and so were we.
No doubt this company has some customer service issues to resolve but they are not the con artists they are made out to be here.
I also wonder where some negative reviews don't reflect the problem with buying bikes online that need to be assembled by the customer. If you're not comfortable using an allen key and a spanner and in making the adjustments to a new bike before it goes on the road then purchase a bike from a bike shop so this is all done for you. Of course this will cost more, but you pays yer money...
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