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BikeBandit has a rating of 1.37 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 48th among ATV sites.
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Always good service. Prices are a little high compared to others but I've never had them take and hold money only to tell me 2 weeks later they don't have the part and proceed to take a month to refund my money. I order my part, track it, receive it. Only issues that have come up were from the USPS. After ordering multiple hard to find parts for my 97 Honda Helix and getting them everytime, on time, I'd say they are reliable.
Ordered over $700 worth of parts and received a confirmation email immediately, it has been almost 6 months since date of purchase and I still have not received my parts, the toll free # listed is disconnected, other # found on their website does not accept calls, they do not respond to voice message or emails. Avoid this company.
Always good service. Prices are a little high compared to others but I've never had them take and hold money only to tell me 2 weeks later they don't have the part and proceed to take a month to refund my money. I order my part, track it, receive it. Only issues that have come up were from the USPS. After ordering multiple hard to find parts for my 97 Honda Helix and getting them everytime, on time, I'd say they are reliable.
Very quick and helpful and honest about delays in shipping, and also very hassle free about canceling the order. Items i did keep are already on there way
Fernando Diaz, Jr. Turned a bad experience around and was incredibly insightful the whole way through. I had a package from Bike Bandit stolen off my porch. After making a police report and a claim with UPS, I contacted Bike Bandit to let them know and to see if anything else could be done. Fernando was super kind and helpful start to finish. He examined all of the available resources to find the best solution for me and I can't be happier. Thanks so much, will be ordering more gear soon!
Been shopping with Bike Bandit for over 10 years. Even during this pandemic, they're still opened. Having all this free time at home, I began fixing one of my bikes. Needed lots of parts, the sales guys helped me place my order and the rest was history.
Parts came in, unboxing felt like Christmas. Thanks for the Great Service.
- Cheers!
Tip for consumers:
Covid is affecting all businesses around the world. These guys are working around the clock to pack your order. Take it easy with all those nasty comments.
Products used:
PowerCore 2 for cr250
Kickstand for my cr250.
Oem cr250 parts.
Vortex rear sets.
Boots.
Helmet.
Order mirrors for my vtx 1300 got them three days after I ordered them. Great customer service called to make sure I got them told me they got a new shipper they did an awesome job would order all my parts from them.
With the things going on in the world right now you appreciate these guys. I called in because my order was taking longer than usual. Spoke with Jerome, he let me know exactly what was going on and what they were doing to work through these tough time. These guys are working 10+ hours a day and their warehouse is now open 24hrs a day. Give them some time, your parts will show up.
The air intake covers fit just like oem and they are easy to install. Worth they money if you need them
The pandemic has hit everyone hard, and even though it took a bit longer than years past bikebandit had my OEM part that I needed. Thanks Bikebandit
Dave has helped me with alot today. This website is great always have people ready to help either live chat or through the phone. They are knowledgeable and honest. I have a 1982 Honda CB 900c custom and I have ordered over 15 parts using BikeBandit and they have helped me practically restore my bike!
Out of everywhere I've shopped on-line, BikeBandit has the most appealing and user-friendly website. The selection is outstanding, and I've saved tons of money in these past few years shopping with them. They always have the best prices on the things I order. To be honest, they're having a hard time getting my orders to me on time with all the Covid-19 stuff going on... But they were super transparent about it, and it seems like everyone in the industry is dealing with the same. I don't mind, I'll just wait till everything gets back to normal. I've always had great service with them and I'll stay loyal till they're on top of things again. BikeBandit... You rule!
Had problem ordering on line.not good with computer stuff. Called and talked to Marco.he talked me though and my order went though. Came in 2 days all but 2 parts. They came to day. Packed well right parts tires had good born on dates. All good. Also called day before for answers on fork springs Jerome was very helpful. Both guys nice patient and helpful. Sorry other people had trouble. Will order again. Prices good fast delivery. Very happy.
Purchased two Enduro Engineering parts for my KTM Bike Bandit prices were better than anywhere else. One Item arrived in less than 24 hours and the other 3 days. Great follow up to insure I was happy. Nice work Bike Bandit.
Doug Ament
I have to be honest. I never bought from BikeBandit before, didn't even check their reviews, saw that they could ship my tires out 2-3 days and booked online. Once processed I decided to check them out review wise, and must say there are so many bad reviews I got really scared. I was like Sh*t... now I'm going to have to go through all this unwanted hassles to get my purchase. WELL... I'm not sure where all the negative vibes came from because I got my order delivered 3 days from ordering. Great job BikeBandit. I'll come back again.
Great parts and price... staff really knows their stuff. Dealt with Nate, courteous and professional sales rep.
I ordered two motorcycle tires because Bike Bandit's prices were much better than their competitors. They came with free shipping and I received them the in a day and a half with UPS Next Day Air. The tires were exactly what I ordered and had a recent manufacture date. There was also a follow-up phone call to see if my order was satisfactory. Who does that? I couldn't be happier with the service and will definitely buy tires from them again.
There were some issues with my order, but they went out of their way to make up for it. As some other people noted in the reviews, their live chat was down. That being said, they did respond to my emails and also called to make sure I was satisfied. I will order from them again.
Thank you Hunter, you were very helpful on the phone, and your word is stellar. The tubes and rear tire have arrived. Stoked. Tracking shows front tire arriving early next week. I'm a happy camper. I have read some reviews which had me concerned, but my experience was awesome so far, and Hunter was super helpful. Appreciate you guys. Thanks.
bikebandit.com seems to always have what i need and when i need it. Even with the delays and my parts taking longer than usual Hunter Fermil was still so professional when I expressed my concerns. Thanks!
As reports from times past Bike Bandit had the OEM items in stock and priced reasonably. They were shipped without any problems. As always sales individual went above and beyond to find the correct parts and shipped immediately. Always satisfied with my purchases.
I bought a handle bar end and turn signal for my 07 Ninja 250 after dumping it. Parts shipped quickly and came in in great shape, nicely packaged. Items claimed to be OEM products, and were as advertised. They fit great, and had no issues. Will do business with them again if/when needed!
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Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.