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BikeBandit has a rating of 1.37 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 48th among ATV sites.
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Always good service. Prices are a little high compared to others but I've never had them take and hold money only to tell me 2 weeks later they don't have the part and proceed to take a month to refund my money. I order my part, track it, receive it. Only issues that have come up were from the USPS. After ordering multiple hard to find parts for my 97 Honda Helix and getting them everytime, on time, I'd say they are reliable.
Ordered over $700 worth of parts and received a confirmation email immediately, it has been almost 6 months since date of purchase and I still have not received my parts, the toll free # listed is disconnected, other # found on their website does not accept calls, they do not respond to voice message or emails. Avoid this company.
I ordered OEM parts for my bike on May 7th payment taken out immediately. Then received an email that said one of my parts was being cross shipped from another warehouse, thats fine but it is now june 5th and have yet to receive anything, I've emailed them twice and get an automated response and have tried calling on several occasions and only get a busy signal.
Update: Bikebandit.com reached out to me and assured me my parts will be shipped when they receive the one that needs cross shipped. Still patiently waiting.
Update: June 18th was contacted by staff and they issued a full refund and are still going to ship my parts when they get them in. Thats pretty honorable if you ask me even though the wait time has been this long it kind of puts me at ease for the ride time I've missed.
Good prices and service but, man, they love to spam your email address as soon as you place an order. I now order from them only using a throwaway email address.
Waited 4 weeks for my part but it shipped today. Never a problem except for slow shipping but they have to get the parts from somewhere else. I always try to call a vendor to see if they have it in stock. EBay is good for that. Google the sellers or contact them first to see if they do have it. Been buying from BikeBandit as they DO HAVE the cheapest prices on Kawa parts. Good and bad
Update to review below. Jerome messaged me and made things right. I appreciate his action, just wish it was a lot easier. I am changing my rating to three stars.
Hello
I had placed an order the beginning of May. After a month of not receiving I called to cancel, but you can't get anyone on the phone even after holding for over an hour. I sent an email to cancel the order also asking for acknowledgment, but of course did not receive a response. A few days later the order showed up after I had sourced the items locally. I have called numerous times spending over two hours on the phone with nothing. Can't leave a voicemail, live chat does not work and they don't respond to emails. I feel like I am getting scammed? How can you have a company these days with zero customer service/support. I can see if you are getting thousands of calls a day (in which you hire more reps), but I just dont see that happening and if it is the case then I am in the wrong business. If someone happens to have one of the secret extensions I would be grateful if you shared.
I ordered parts from bike bandit and the took my money and iv never received parts. I can never get anyone on the phone or answer a email and cant get my money back. What a piece of $#*! company never order from them again and would not recommend to anyone.
Hello Mike,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I've had some good orders with them but some stuff that came late as well. I've had two orders in a row come much later than expected. If you have time-sensitive projects DO NOT use them. But they have good prices and their customer service isn't terrible. So I'll probably keep using them sometimes.
I have updated my rating to reflect that BB has reached out to me and made things right. I will not overlook the fact that it took too long and the visual to me and others is that they were shutting down avenues of communications in order to avoid remedy to those individual transactions. That said, I was sent several emails since and to me the explanations and refunds/cancellations seemed sincere. For that I very much appreciate the admission of mistakes made and apologies. I accept that and will, in the future when things hopefully straighten out, consider BB as a resource when looking for parts.
I think their name says it all! What a complete load of BS! I ordered some fairing replacement parts for my bike which I was promptly charged for. Next I get an email saying one of the parts is unavailable, which makes the entire order useless. They said in the email that I can cancel the order only the problem is ITS IMPOSSIBLE TO CANCEL THE ORDER since they do not answer your emails, their phone is perpetually "busy", and their "LIVE CHAT" is unvailable. I've emailed multiple times to which I get an automated ticket sent back to me and still I've gotten not one actual reply from this company. Now I'm going to be forced to fight with the credit card company to reverse the charges. STAY AWAY from this company. I dont know how they've been in business 20 years. Sounds like a load of hooey to me!
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Hello Joshua,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.