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BikeBandit has a rating of 1.37 stars from 339 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 48th among ATV sites.
No positive highlights yet
Always good service. Prices are a little high compared to others but I've never had them take and hold money only to tell me 2 weeks later they don't have the part and proceed to take a month to refund my money. I order my part, track it, receive it. Only issues that have come up were from the USPS. After ordering multiple hard to find parts for my 97 Honda Helix and getting them everytime, on time, I'd say they are reliable.
Ordered over $700 worth of parts and received a confirmation email immediately, it has been almost 6 months since date of purchase and I still have not received my parts, the toll free # listed is disconnected, other # found on their website does not accept calls, they do not respond to voice message or emails. Avoid this company.
I ordered a battery based on the website's fitment and it took months to be delivered. Upon arrival, it didn't fit. When I attempted to return, authorization was required. After repeated attempts, I couldn't get through by email or phone. Now I'm stuck with an expensive battery that doesn't fit and past the return window.
I ordered my parts on May 10th and got a message that they were having difficulty sourcing them. They charged my card anyway. It's now June 15th, I finally received a refund from them. I appreciate the fact that they finally responded to me. I have found that many companies based in or shipping from California are experiencing long ship times. While companies on the East or Midwest are not.
Tip for consumers:
Don't buy from them. They don't ship their products but charge you for it immediately.
Ordered a couple tires off of them. Received them and decided i didn't like them and ordered another pair and returned the other ones. Instead of just paying the difference for the more expensive ones they had me pay for both sets of tires and would refund me for the cheaper ones. Received an email saying that a refund has been issued and to see it in the next week. Has been a couple months now and have not seen the refund. Been trying to call/email no no avail. Last time ill do business with this company that has this poor of customer service. Unreal.
Tip for consumers:
Don't use this site.
Products used:
Tires.
Customer service is almost zero. I've ordered from them many times in the past with good service but the last year has been horrible. Tired getting a hold of them many times by phone and email and zero response.
My order number is V7U2CV8. I cant reach you any other way. Want to cancel the thermostat and keep the signal light, Will that be shipped soon?
Hello Dennis
We have cancelled out your thermostat for you at your request. The rest of the order is processing. At this time we are looking at 2-3 weeks for shipments to take place. We apologize for the trouble youre facing getting in touch with us. We are getting a new phone system in soon that should clear up that problem. Please let us know if there is anything else we can do to assist you.
Ordered several items from bikebandit.com On Tuesday June 30,2020. Received a quick email the next day. Stating I would receive an email with my tracking number soon. I used bike bandit because there website said my items ship within 1-2 days. They were not the cheapest but I am on a time constraint and needed the parts faster. Called today because it's day 3 and I have not received any tracking number for my packages. Spoke with a representative after being on hold for over thirty minutes. Who told me that they haven't even received the parts from Honda yet. There website says in stock and ships in 1-2 days. Do not order from these guys they lie about in stock items. I know everything is delayed do to the corona outbreak. But they mislead you into believing that they have items in stock when they really do not. Go ahead and order from the cheaper sites at least they tell you. Upfront how long it will take. I will update my review if and when I receive my order.
I'm rebuilding a drz400e and have made several orders from them over the course of couple weeks. For all but one of my orders, I received an email stating that my purchase was delayed due to an inventory error on their part. They made no attempt to fix the situation other than to say that if I wanted my items split I could contact their customer service and arrange to have my orders shipped separately for an additional shipping charge. Because its been a week and they haven't even shipped my order I ended up having to order the parts I needed from ebay.
If this was a one off thing I would understand but it's actually more rare with these guys to get your order on time. I'm done with the company.
I ordered 2 quad tires and unfortunately the next day I realized I ordered the wrong size. I called customer service to see if they could cancel my order and the guy told me he could not because most likely they were going to be shipped out that day. Instead of checking with the warehouse to see where things were at with my order. Well never got my confirmation email that they were shipped so chances are if he would have not been so quick to tell me no and just check for me, we would have been able to take care of this. I am a single mother just trying to help her kid out with some quad tires and unfortunately now hes going to have to wait to get the correct ones because I made a mistake and they wouldn't take the time to try and fix it.
I've found BikeBankdit to be OK but a recent problem I had with them will make me hesitant to order from them again. An incorrect part was shipped to me. It really wasn't BikeBandit's fault but rather the motorcycle manufacturer's because the part number on the bag it came in was correct but it contained the wrong part. However, I bought it from BikeBandit so I expected them to correct the problem and send me the correct part. I contacted them and received a confirmation that they received my message but they never response and the problem was never resolved and I never did receive the correct part. Another issue I have with BikeBandit is that they list parts that are no longer available. You place an order only to be told a week or more later that the part isn't available. I wasted too much time with that. I'm not sure I will be dealing with BikeBandit in the future.
While it was easy to find the parts I needed, the customer service and shipping is terrible. I payed for the fastest shipping for one of my orders and after 8 days it finally ships, even though i canceled the order after 5 days because I found the parts for cheaper at Rocky Mountain ATV. Bike Bandit's prices seem to be higher than other sites and their customer service doesn't answer, orders take ages to ship and there doesnt seem to be a way to get my refund unless I wait for them to come in and pay to send them back. Overall I would avoid this site if possible. I still have no information on my other order which i assume is dead and I am just out the money for it.
Tip for consumers:
Don't use it.
Products used:
None yet because they took over a week to ship my first order and God knows when it will arrive.
Ordered a set of bags from Bike Bandit, only one piece came. Tried to contact through many many calls, emails, and chats. Phones don't even work anymore. Pretty sure I've been scammed, parts I never received are worth $175.99. Ordered over 2 months ago. Ordered the same bags from revzilla so my trip wouldn't be ruined, they came in 4 days. You've been warned
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
The site is never correct, i purchase a set of tires. The tire size was incorrect i tried to cancel in less than 12 hours and they said you cant. Be careful if you order anything you cant cancel. My suggestion to everyone refuse the shipment for a full refund.
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Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Steve,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.