Bigtime Battery

$900+ battery with a 2 year warranty. Purchased Banshee lithium 100ah battery in August of 2020, and now it will not take a charge in April of 2023. *******@batteryjack.com states that I'm outside of the 2 year warranty window and will not help. So now I have a $900 paperweight. To say I'm disappointed is an understatement. If you want a $900 battery that lasts 2 years, go for it. Definitely not the savings claimed by the company.

I had purchased 2 batteries from this company and after 1 year they both died, in order to get a replacement the company makes you jump thru hoops to show them the battery is defective, I asked if i could just send a video of the seat off to show the red Banshee battery and try and start the bike and they said no you have to take it to a parts store or Walmart and have the battery tested, which I did and the test showed replace battery, but they said that the the battery was in the CCA parameters and they would not replace it. Seems to me it is pretty simple, if the battery will not start the bike it is defective and needs to be replaced.Do yourself a favor and go on Amazon and buy a battery for half price with the same CCA.

I received my battery when they said it would be there. The box it was shipped in was in perfect condition. The box that the battery was in was all wet like the battery leaked, so I returned it.

Worst customer service ever. Purchased a lithium ion battery that only lasted 6 months. Emailed them and they gave me directions on taking battery to a local auto parts store for battery testing and send them results. So i did what they asked with paper receipt and pictures and everything and they told me that they could not send me another battery because the testing was not done right. HORRIBLE customer service buyer beware dont do business with big time battery as i will never in the future. Better off going to a local store..

My battery arrived the box was wet and my two batteries were wet with acid as well I called they emailed me back one time I have not heard anything else from them.

BigTime Battery shipped me the wrong battery (Their fault)
Supervisor told me the correct battery would ship the day I called to report the wrong battery was received
3 days later I learned that BigTime Battery would not ship me a new battery until the wrong battery was picked up

Wrong battery has still not been picked up and I still don't have a new battery. I did everything right and am now paying the price of frustration for doing business with BigTime Battery. I cancelled my order and also revoked payment via paypal.

Paid $230.00 for Lithium motorcycle battery it lasted 7 months, return shipping cost me $16. Waited a week after their delivery with no information on return from them. Contacted them only to be told battery not in stock, two week wait or lose more money with prorated refund.
Terrible customer service. Warning purchase from anyone but these guys.

I have been requesting return assist with no results.
There has been no response from this company at all.
No help from this company.
No response.

Please shop somewhere else unless you do not value your time or money.

I purchased three scooter batteries from Battery Jack Inc., two did not fit and one was a leaker.

I used the sites pull down menu to order the batteries.

Per their site and in the documentation received with the batteries their number one goal is customer satisfaction (it is not, by the way).

I was told the pull down menu may not be accurate and the only way they could ensure that I ordered correctly was by talking to a salesperson ( this along is a scary thought in today's e-commerce world).

They still owe me $47.01 and I have written dozens of emails that only replied to with misstatements and half-truths.

Please, I beg you... take your business somewhere else!

Ordered a 18v ion charger throw ebay which took me to battery jack/ bigtime Battery on Feb 1 2021, 4 months later I received the charger and to be disappointed that they sent a Nicd charger, contacted them for the correct charger and they told me they had ordered it, 3 months later called again there was no order placed so ordered another time oder was placed on the credit card then was canceled so yet again for the 4th time ordered again a 18v ion charger, this one comes again another Nicd charger yet another failure from this company, so call and the girl was being very rude trying to tell me it was my fault and tells me to shop else where, I do not recommend this company for staff do not care

Purchased a battery for my 03 Sportster. It lasted one year and went bad. My battery came with a two year warranty so contact customer service they sent out a new one great. Well that was last year now New battery went bad as well. Talk to customer service and they said oh we replaced it once and your warranty ran out so your Sol.
I told them there batteries are junk and will never purchased another one from them. They didn't care oh well lesson learned there is a reason there batteries are cheaper than everyone else's. A battery should last 4+ year min.
Don't buy

Do not order their battery they are cheap they are wrong-sided and then when you call to try to get it exchanged by their 100% guarantee they will not replace it saying that you are in the wrong when it said that it's supposed to fit, also wanted me to send a leaking battery back that wasn't charged and didn't work when I did get it hooked up pulling the wires. You can't send it through the mail because it's leaking and they wanted you to go against that. The picture of the battery is after I took it out turn it upside down and turn it back up and stuff come out.

Would give no stars if possible. Terrible customer service, terrible quality of battery. Will never purchase from here again.

Ordered batterys from them on may 29th, got a call from them June 1st stating all was good and that my batteries would leave their Florida location today, arriving June 6th. Few moments later got a call from IL location stating that they could save me some money if I bought a different battery they had in stock at the IL location. I thought it was weird being I had already chatted with Florida location. I told the gentleman I would like to keep my original choice being they are what I have currently used for the last 7 years and have been happy with them. He said no problem and we ended the conversation. About 2 hours later I get a call from the manager in IL saying that I was going to have to pay an additional 150 due to them miscalculating shipping fees. My first thought was this is a scam, and something was wrong. I told the manger my concerns and asked her is I should cancel payment, she responded with I just refunded your card. I asked if I could speak to her manager so I can express my concerns and poor quality of service, she said I'm the owner. Wouldn't recommend tho is company, I found another place, saved 200 dollars, and shipping will be here a day sooner.

New battery came rather quickly, 3 days. But no matter how low the price was, a defective "out of the box" failure is not good. Bad first impression. Battery on had +10.1 volts on it, under load (key on bike on) falls to +8.1 VDC. Not what anyone expects when they receive a new battery!

While this battery claims to be heavier than others with more lead, it is actually lighter than the AGM competition. Also, the terminals are made of soft lead and do not hold the motorcycle wires with the provided thin screws. The terminals need to be tapped out to a larger size, which can hold through 1-2 cycles of disconnecting/reconnecting. But they strip by the 3rd cycle. It's been less than two years for a six year battery warranty. I would stick with quality brands with stainless terminals in the future.

I spent Top Dollar on lithium batteries from Big Time battery or battery Jack. They were all bad I've spent a year dealing with them and I'm not having any more dealings with them!

Ordered an Optima battery over 10 days ago. Someone called to verify my address 7 days ago and still haven't received the battery. Sent an email to their company and haven't received a response back. Tried calling their phone number and nobody answers the phone.

Will never use this company again.

The battery I purchased from them had case integrity issues. The top separated from the body and would no longer hold a charge. After contacting them they told me that my problem wouldn't be covered and pretty much tough luck. Their claims of being an honest, family owned business are BS. I feel I've been swindled and although it wasn't a fortune it was enough for them to lose any future patronage from my family.Be warned!

The battery did not work because the battery would not fit into the drill or would not fit into the charger .
called to get a return label 7 days ago and still haven't received it yet. also the battery had scratches on it .

I should have paid more attention to the reviews, they were right, this battery doesn't fit properly, it is too large. I hope it does not break my battery box. I would not recommend, or buy from this company again.

I would like to get expedited shipping. I would've been happy to pay the extra $3.00. I tried repeatedly to choose the option. I looked for every possible option to get a second chance at it.

I only wanted one item, and your site sent me back to PayPal twice. Now I am not sure if you got paid twice and you are sending two orders. I only want one order of one item.