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BigStub has a rating of 3.16 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigStub most frequently mention great seats, customer service, and timely manner. BigStub ranks 20th among Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I bought 3 tickets to a sold out mitski concert yesterday, and it was supposed to be delivered yesterday for $366 but I didn't receive anything. I contacted an agent and I was told that the ticket delivery was delayed due to venue regulations. I was really scared I got scammed but a few hours later I received all 3 tickets and I'm going to the concert tomorrow with my dad and my friend! Thank you!
I purchased Eagles and Steely Dan tickets for Atlanta, Georgia State Farm on 10/28 and $88 event parking pass with ticket insurance. I immediately received a concert ticket and added it to my Apple wallet. I do not show anywhere in my email receipt of the parking pass email. I was traveling so I did not have time to further my investigation or call them the day of the event as I was driving to Atlanta. And very busy traffic day of event. There were several parking lots that said EVENT PARKING and the traffic was RIDICULOUS. Having not received a having an email with an address to this particular parking lot that I paid $88 for, I was certainly not going to be able drive from Lot to lot asking if this is the "official event parking". Trying to drive around and find the right parking lot and speak to an agent regarding the missing pass that was never emailed to me was ABSOLUTELY not feasible. Cars were bumper-to-bumper. I would've never made it into the concert in time. So, I did what anybody would do eager to get to event on time, I paid an additional $55 for a parking lot that was close and walked to the event. While walking to the event, I heard from other concert goers that the opening act Steely Dan would not be there because the singer was sick. It was extremely disappointed as my personal reasons for seeing these two bands together, we're going to be a dedication to my deceased father, who played both bands and his cover band. He passed away when I was 14. My point of the complaint is I paid for insurance for this $88 event parking ticket that I never received details on, directions for or location and part of the show did not show up (Steely Dan) if that's not what you pay insurance for, don't know what it is. I even asked for just a partial reimbursement, maybe the $55 to cover the cost of the spontaneous parking lot I have found in order to find a spot to get into the concert. They just kept repeating "we see it on our end. We sent it to your email and we show your IP address." Why would I upload one ticket to my Apple wallet and not the other at the same time? If truly "emailed at the same time". Why would I pay insurance for a ticket If if it doesn't honor any sort of issue like one band not showing up or inability to find a parking lot because you never got directions? The Eagles were phenomenal but not worth paying for two parking spots when I already spent $800 for a ticket for the event. I tried to have them reach me in the middle and just ask for reimbursement for the $55 that I had to spend on the additional parking but they would not budge. I'm now contesting this on my card because I purchase something I never received.
I am in NYC in June and saw Beyoncé tickets for sale so purchased through BigStub. I unfortunately at first gave the incorrect email address but after an email to the customer service team all was resolved and the tickets were sent via email and done very securely. This is great and reliable when you are booking internationally! Couldn't be happier with the experience.
Jon and Mitch took care of my family and made us feel special. Will use Big Stub for all our ticket neefs.
Everything from checking different options and using filters for the tickets I needed, to checking the seat location, paying and receiving e tickets was easy and fast
I bought 3 tickets to a sold out mitski concert yesterday, and it was supposed to be delivered yesterday for $366 but I didn't receive anything. I contacted an agent and I was told that the ticket delivery was delayed due to venue regulations. I was really scared I got scammed but a few hours later I received all 3 tickets and I'm going to the concert tomorrow with my dad and my friend! Thank you!
I go good seats cheaper on this sight than I could on all the others I looked at. It was easy to use and I got my tickets fast. Thanks so much
BigStub.com continues to be my favorite place to buy tickets. Very simple and everything has a great price.
Communications were solid and prompt throughout the process and I received my tickets by the date promised in the shipping information.
Registration and navigation on the site is extremely simple and straightforward, there is a filter by city and date - it is very convenient to find out what and where is going in your city on your next weekend, for example. You can buy almost any tickets - from a movie to a plane ticket. It seems to be possible to deliver tickets to your home (I did not focus on this).
Every time I use a secondary seller to buy tickets I always worry a little that I could be taken advantage of. At some point i invariably go online and search for reviews of the company. My search always brings up reviews of people who have had numerous problems with the company. I usually write it off as the 10% of the human race that can not cope in today's online world and expect that everything should go their way even though their credit card was declined or they picked the wrong event etc,, That said, it still starts that small voice in my head that says "I hope I didn't get hosed" which is usually there until I'm in the front door of the event. My ticket purchase for July 4th went as planned and although I'm not in the door yet I'm confident it will all be okay.
The reservation and receipt of tickets was handled very efficiently and promptly.
Bought tickets to an Event before the official release to public which made me nervous but everything was awesome. Seats were great and where they were supposed to be.
At checkout it didn't let me use the promo for the Discount but I contacted customer service and the mailed me a check for the difference in a very timely manner. Admittedly They didn't want to refund me the discount, as with any company they wanted to apply it to my next purchase but that was not acceptable to me and they went ahead and sent me the refund. I will order from again.
No problem to use, pay and get tickets. Everything was as stated which resultd in a very good experience. Big Stub is ok by the Better Business Bureau as I checked since this was my first time using them
Great time, great seats. Amazing show! I would love to go again and use this website to ffindmy seats.
My tickets were received within 6 days. It was very easy. Will use again.
Tickets ordered, paid & delivered with an hours time.
Wish I could have known the specific seat numbers prior to ordering.
I cannot attend now. So, I am trying to resell them on stub hub.
The website was easy to use, checkout process was skmple, and my tickets arrived within 4 days. I will use this site again in the future.
I called and placed an order for the Disney on Ice San Antonio. Everything went smoothly and I was told the tickets would be sent sometime in March but in plenty of time for our April showing. I received the tickets February 26!
All in all no complaints - no big celebration tho - I wanted tickets - found them - filled out the form to buy them... they landed in my email minutes later for instant download... done... painless.
While not trying to be the cheapest game in town big stub is extremely fair and very reliable i would use them again.
Everything from finding the best seats, to ordering the tickets, to being able to print them out at my home was seamless. Would order again through BigStub.
I used the service to order out of town tickets. Shopped around and they seemed to be the cheapest. I even found a $25 off coupon on line. Looking forward to a great time!
The lady I placed my order with was very nice and courteous. My tickets came over in my email within 5 minutes. I will definitely use the company again. For some reason my phone won't let me check all the stars below. But as you can see the service was wonderful.
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BigStub has a wide selection of cheap Sports, Concert, and Theatre tickets - more tickets, better service, and lower prices! Order online or by phone and take advantage of our everyday-low ticket prices.
