• BigStub

BigStub

Overview

BigStub has a rating of 3.16 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigStub most frequently mention great seats, customer service, and timely manner. BigStub ranks 20th among Tickets sites.

  • Service
    17
  • Value
    17
  • Shipping
    13
  • Returns
    10
  • Quality
    12

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • Great experience, good price, got tickets in a timely manner
  • I was able to find great seats at less than face value to see the best U2 concert ever!

Critical highlights

  • I ordered tickets to a Golden State Warriors game three weeks before the game was to take place.
  • So basically the customer service representative called me a liar and refused to help me.
How would you rate BigStub?
Top Positive Review

“I got tickets to mitski concert!”

Jada J.
3/26/22

I bought 3 tickets to a sold out mitski concert yesterday, and it was supposed to be delivered yesterday for $366 but I didn't receive anything. I contacted an agent and I was told that the ticket delivery was delayed due to venue regulations. I was really scared I got scammed but a few hours later I received all 3 tickets and I'm going to the concert tomorrow with my dad and my friend! Thank you!

Top Critical Review

“Buying a parking tickets for event and insurance is a scam”

Jen F.
11/3/23

I purchased Eagles and Steely Dan tickets for Atlanta, Georgia State Farm on 10/28 and $88 event parking pass with ticket insurance. I immediately received a concert ticket and added it to my Apple wallet. I do not show anywhere in my email receipt of the parking pass email. I was traveling so I did not have time to further my investigation or call them the day of the event as I was driving to Atlanta. And very busy traffic day of event. There were several parking lots that said EVENT PARKING and the traffic was RIDICULOUS. Having not received a having an email with an address to this particular parking lot that I paid $88 for, I was certainly not going to be able drive from Lot to lot asking if this is the "official event parking". Trying to drive around and find the right parking lot and speak to an agent regarding the missing pass that was never emailed to me was ABSOLUTELY not feasible. Cars were bumper-to-bumper. I would've never made it into the concert in time. So, I did what anybody would do eager to get to event on time, I paid an additional $55 for a parking lot that was close and walked to the event. While walking to the event, I heard from other concert goers that the opening act Steely Dan would not be there because the singer was sick. It was extremely disappointed as my personal reasons for seeing these two bands together, we're going to be a dedication to my deceased father, who played both bands and his cover band. He passed away when I was 14. My point of the complaint is I paid for insurance for this $88 event parking ticket that I never received details on, directions for or location and part of the show did not show up (Steely Dan) if that's not what you pay insurance for, don't know what it is. I even asked for just a partial reimbursement, maybe the $55 to cover the cost of the spontaneous parking lot I have found in order to find a spot to get into the concert. They just kept repeating "we see it on our end. We sent it to your email and we show your IP address." Why would I upload one ticket to my Apple wallet and not the other at the same time? If truly "emailed at the same time". Why would I pay insurance for a ticket If if it doesn't honor any sort of issue like one band not showing up or inability to find a parking lot because you never got directions? The Eagles were phenomenal but not worth paying for two parking spots when I already spent $800 for a ticket for the event. I tried to have them reach me in the middle and just ask for reimbursement for the $55 that I had to spend on the additional parking but they would not budge. I'm now contesting this on my card because I purchase something I never received.

Reviews (487)

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Reviews that mention popular keywords

tickets (201) customer service (18) great experience (14) great seats (15) great price (13) order tickets (5) credit card (5) face value (4) 5 minutes (7) received tickets (7) purchase tickets (4) service fee (5)
Thumbnail of user blaird30
1 review
0 helpful votes
October 29th, 2019

The deliver is always on time. You can find tickets with good price on this site. The customer service team responds very quickly and solves things smoothly.

Thumbnail of user kalas3
1 review
1 helpful vote
March 2nd, 2016
Verified purchase

The up charges are excessive

Thumbnail of user chadr15
1 review
0 helpful votes
November 1st, 2016
Verified purchase

Easy to use, tickets came as expected, but fee per ticket was almost 30$ each! That's crazy

Thumbnail of user sonnyn2
1 review
0 helpful votes
March 16th, 2016
Verified purchase

Professional

Thumbnail of user bradleyd14
1 review
0 helpful votes
November 22nd, 2015
Verified purchase

I'm looking forward to going to my favorite event of the year thanks to BigStub. I would have to say the tickets are very pricey, but hopefully I get laid ;).

Thumbnail of user brendam55
1 review
0 helpful votes
November 17th, 2015
Verified purchase

Loves it

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From the business

BigStub has a wide selection of cheap Sports, Concert, and Theatre tickets - more tickets, better service, and lower prices! Order online or by phone and take advantage of our everyday-low ticket prices.

Company Representative

Thumbnail of user christyp4
Christy N.
Typically responds within 3 days

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