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BiggSports has a rating of 1.77 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiggSports most frequently mention customer service problems. BiggSports ranks 3rd among Sports Memorabilia sites.
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I needed to order puzzles for my granddaughter and family, she was for sure going stir crazy during the first couple of weeks in March. I could not find any puzzles available anywhere, and if I did they were not available til June and you definitely saw price gouging like $50.00 for a puzzle and $20+ for shipping and took a month. BiggSports had very competitive pricing for quality puzzles and a great selection. I ordered six and hoped they would be here in next couple of weeks (already shipping was getting delayed everywhere). Yes, it did take a month to get them, but shame on those that ridiculed their shipping and inventory supply. We are so used to 1-2 day free delivery being the norm, and now faced with not even being able to go to a store, or even find product on line in the usual places. Can you imagine what companies like BiggSports are going through trying to get their inventory from Vendors and packaging with limited space and employees? I couldn't even get thermometer covers in 6 weeks, and then package got lost! I shop a lot on Amazon, I like instant gratification and it became my norm. Wake Up call- this may not be the norm for the future, because even our BIG BOYS can't do it. I got excellent service from Joe and others in Customer Service at BiggSports, responded to my few emails about when I could expect my order, and promised me I would get it just taking longer due to Pandemic. I got my order, just as I was told. And, I had paid for expedited service, but the shipper made an error and BiggSports gave me a credit immediately! If there was a ten star rating, BiggSports would get mine. They provided the products, the service, the prices and delivery in this very precarious time. Thank you BiggSports!
Unless you want to pay money for something you will never receive and be frustrated by countless attempts to contact Customer Service with no response, then do NOT order anything from joke of a business. I ordered a wallet back on 4/27/20 that I still have not received and cannot get anyone to contact me about a refund. I've left several voicemails on the "customer service" # and sent several emails to no avail. This place is either a fake business or already out of business.
Let me start by saying this was my first time ordering from BiggSports, and after a few days of not receiving a shipment notification, I opted to call their customer service line. I was greeted with a recording stating that they were closed due to inventory and would resume regular telephone communications the next Monday, March 7th. (I placed my order on March 1st). At this point I went to reviews on the company, and was a little concerned, as there seemed to be a lot of negative feedback associated with on line orders. I called again on March 7th and asked for the status of my order, and was told it was shipping out that day. I received my purchase on Wednesday, March 9th, and was very pleased to find the stemless FSU wine glass I ordered as a birthday gift for our friend, was in excellent condition and packaged very carefully. As a result, I would recommend BiggSports and will order from them again. Whatever issues they had in the past, they have clearly worked through and corrected.
Tip for consumers:
If you place an order on line, they do take 5-7 days to process your order.
I was very happy with the selection and items available! I could not find them anywhere else. Items did ship separate but upon contacting customer service I was notified some of my order shipped from another location. Customer service was upbeat and friendly.
Saw a negative review about this and felt it was NOT fair. I called to place my order as kids recently got me a tablet. I have always received helped placing orders and have returned year ofter year.
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The place for unique sports gifts.
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