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BigBadToyStore has a rating of 3.45 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigBadToyStore most frequently mention customer service, loot feature, and great condition. BigBadToyStore ranks 2nd among Figurines sites.
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Picked up a two mezcos figures a fraction of eBay price's. Brand new unused and near mint! Plus only 4$ bucks to ship! Excellent! Thank you again!
I bought an item on pre-order over a year ago I contacted them they gave me a deadline of two weeks and after months without sending it I got in touch again they told me it was delayed and they didn't know when they would send it and If I cancel I will lose my money a friend had the same problem but with another item I will never buy from this site again
I wanted for months to purchase the Griffin Legion from Lucifer brand, it was pretty difficult to find one on internet without being a pre order, but I finally found on BBTS.
I was worry because the figure only had professional pictures and nothing how the product will looks like.
Except there's few pictures of a ''B-grade'' of this figure.
By B-grade, I am talking about a slight different pose, wings, ears, detals, colors. You'll see on my pictures between the professional pictures and my figure
The shipping was okay and pretty fast from USA to Europe, nothing was broke but I was pretty disappointed that the figure is not like on professional pictures but the ''B-grade'' one.
I was a little expecting because I did a lot of research. I contacted the store few months before purchase to ask for the product pictures (not the professional ones) and they didn't wanted to show me.
I read a lot of reviews before purchase it but I am pretty glad it's not worse than that.
I add pictures of my figure and professional picture.
Tip for consumers:
Don't hesitate to ask for product pictures and wait for the product to be in stock
Note: All items ordered were preorders, so my experience will be different from ordering in stock items.
What is the point of preordering something if you can't even get it when other retailers have it in stock both physically and online?
I have preordered 3 items from this company: a Spyro the Dragon plush and 2 Spyro the Dragon NECA figures (One was a collector Grade item). Both arrived 3 weeks after retailers got these items in their inventory.
I understand, employees can't magically know when an item will arrive, but 3 weeks with no updates or helpful customer service and buyers are stuck with 0 information until 2 days before it arrives to their warehouse.
BBTS isn't inherently bad, but when I see every applicable retailer online and in physical stores with an item less than a week after its released, I would expect BBTS would at least be a little more timely considering it's a major online toy retailer.
Also, one of my NECA figures arrived with a paint smear on the box, so obviously that's my reward for shopping with BBTS and not just picking my own figure up at the store.
I will say that if you're patient, BBTS won't be an issue for you, but nothing sets it apart from other online retailers to give it a competitive edge over the others. This is why I gave it 3 stars. Its not close to being better than Amazon or other major online retailers, but its not as bad that they'll be running off with your money with no policies or protection in place. So its just slow. Nothing more, nothing less.
I bought another present for my little brother on bigbadtoystore.com and it also came but there was a problem with it (it wasn't the right toy) and customer service was a little slow to move. But overall okay.
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BigBadToyStore carries a massive selection of licensed action figures, collectibles, statues, and more from the top companies and properties. We also offer thousands of pre-order items so you can ensure your figure collection is complete. Shop with us...
