• Biblio

Biblio

Overview

Biblio has a rating of 2.98 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Biblio most frequently mention customer service, and tracking number problems. Biblio ranks 7th among Used Books sites.

  • Service
    36
  • Value
    34
  • Shipping
    35
  • Returns
    22
  • Quality
    28

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 71.4%
Positive
15
Neutral
0
Negative
6
13
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My advice is to be very careful when purchasing from Biblio.com, their customer service is very poor.
  • Pick out another of the same book, you get the same message.
How would you rate Biblio?
Top Positive Review

“Best and most ethical used and rare book platform”

Arthur F.
12/24/23

Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.

Top Critical Review

“DSM falling apart”

Jackie P.
2/7/24

I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out. I know of DSM's that have been clinical officers for years being used by entire teams and not be like this. I asked for replacement or refund and denied. Though it's clearly not made for purpose. Very disappointed

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) book (27)
Thumbnail of user arthur.fournier
1 review
0 helpful votes
December 24th, 2023

Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.

Products used:
Used and rare books

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandajane.beresford
1 review
0 helpful votes
November 1st, 2023

The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.

Products used:
Book purchase

Service
Value
Shipping
Quality
Thumbnail of user susanj2299
1 review
0 helpful votes
November 11th, 2023

Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.

Thumbnail of user anna807
1 review
0 helpful votes
August 26th, 2023

Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.

Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Ann!

Thanks so much for your review, and I'm very happy to see that we were able to help with your project!

Thumbnail of user garyp1490
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

Another great book find at Biblio! Biblio is an excellent conduit between independent book sellers and buyers. They perform a great service for book lovers.

Service
Value
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Quality
Thumbnail of user tonyb1337
1 review
0 helpful votes
February 27th, 2023

Purchased these for my father who is ex Norfolk Regiment, the books are old but given their age are in pretty good condition.

They arrived quickly and where very well wrapped and protected.

I have had a flick through the 2 volumes and no doubt will facinate my father.

Really happy with this purchase from Besley Books

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Tony, I'm glad you had such a positive experience with us, and I really hope your father enjoyed the books!

Thumbnail of user nancyp2341
1 review
0 helpful votes
July 18th, 2023

Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.

Products used:
book

Service
Value
Shipping
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Nancy!

Thanks so much for the review, and we're so glad to hear that you loved your experience!

Thumbnail of user eddk1818
1 review
0 helpful votes
July 27th, 2023

GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You

Tip for consumers:
You have a easy to navagate site... Well done..

Products used:
A USAF REFERENCE MANUAL...

Service
Value
Shipping
Quality
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi EdK K!

Thanks so much for your review, and we're psyched to see that you've had such great experiences with BIBLIO!

Thumbnail of user jorgeribeiro28
1 review
0 helpful votes
July 19th, 2023

Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.

Products used:
Hardback book

Service
Value
Shipping
Quality
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Thanks so much for your review, Jorge! I'm glad the book was accurately described and arrived so quickly!

Thumbnail of user davidb8649
1 review
0 helpful votes
August 7th, 2022

I wanted an older Magazine come book on building model aircraft, it was a specific version & although i have found one or two versions of it they were way above the price i wanted to pay and mostly second hand.
I found Biblio and they had two versions of the book i wanted at between a quarter to half price and were still under other prices even when postage and packing were included. I ordered the book and received a perfect volume two days later. Great service guys

Products used:
Book

Service
Value
Shipping
Quality
Thumbnail of user alandavidb
1 review
0 helpful votes
August 6th, 2023

Another book ordered from third party via Biblio.com, book arrived within a few days well packed and as described. I was kept well informed as to the progress of the order via e-mail, no complaints.

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Value
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Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Alan!

Thanks so much for your kind review, and I'm very happy to see that your order arrived saved and sound!

Thumbnail of user qs14
1 review
0 helpful votes
January 2nd, 2022

I ordered a book for my nursing leadership class sort of last minute and it was slated to arrive in January 3rd. That's actually the day my class starts. However, the book was delivered on Monday, December 27th. I am so appreciative for the expedited shipping.

Service
Value
Shipping
Quality
Thumbnail of user stephenj1146
1 review
0 helpful votes
August 3rd, 2023

I have been a customer of Biblio for several years now, I have always had excellent customer service from the shops from which I have purchased my books. The condition of the books has always been spot on can't fault that. The only thing that I might say is to look at where the bookseller resides, the first book I bought was from Oregon and it took me several minutes to understand how it was shipped so soon, I had ordered it on line at about 22.30 on a Saturday, so when I received confirmation on Sunday morning that it had been shipped I was thinking that the bookseller was working late into the night before it dawned on me that there was a little time difference between London and the Pacific coast!
No photograph, sorry, I buy books to read not photograph.

Tip for consumers:
None

Products used:
Book

Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Stephen!

Thanks so much for your review, and I'm so happy to hear that you've had such great experiences with BIBLIO! Please let us know if there are ways we can improve, or just let us know when you're searching for your next great book!

Thumbnail of user gusm60
1 review
2 helpful votes
May 27th, 2022

Many reviewers here don't understand this is a search engine that connects book buyers with thousands of different book sellers, not all of whom are terribly reliable. I've been selling on-line for well over 20 years, and on Biblio for over 10. Compared to the other sites, I have found them to have the best combination of customer service, solid search engine, and more than a modicum of care for the bookseller and the trade, not just the bottom line. I love ABE, too; the only issue I have with them is Bezos owns it (but fortunately has left it alone). BTW, if you lool up ABE's rating here, it's about the same-- 2 stars. But check out the other ratings on the right, like the Better Business Bureau. Biblio is 4.5 and higher, which is a really good score!

Gus@ aardbooks

Tip for consumers:
Biblio is a search engine connecting booksellers and book buyers. They do not sell products themselves, so such things as shipping costs, times, and refund policies vary with the individual bookseller. But the 5-6 issues I've had over the past 10 years with them have all been handled quickly and easily. Of the search services we work with (ABE, Alibris, and amazon), Biblio is the one I recommend to my customers.
Gus McLeavy
aardbooks
est. 1985

Products used:
books

Service
Returns
Thumbnail of user janeehenery
1 review
0 helpful votes
October 8th, 2023

Not overpriced and prompt delivery.
I will definitely use Biblio again for books that are out of print.

Service
Value
Shipping
Thumbnail of user etash3000
1 review
1 helpful vote
April 27th, 2023

Clear labels to indicate quality, format, 1st editions plus seller ratings, location, shipping cost at a glance.

Tip for consumers:
Unlike other sites, if you set your address first, you can see shipping costs at a glance while browsing, instead of having to wait until checkout to find out the cost.

Products used:
Books

Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Natasha! Thanks so much for your comments, and we're really glad to see that you were able to quickly see shipping costs as you were browsing.

Thumbnail of user nickc1034
1 review
0 helpful votes
September 7th, 2023

I've found books I haven't been able to find anywhere else! Just great service. Well done Biblio! N

Products used:
Books!

Service
Value
Shipping
Quality
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Nick!

Thanks so much for the review, and I'm so happy to see that you've found what you're looking for at BIBLIO!

Thumbnail of user ancav6
1 review
0 helpful votes
February 19th, 2023

I was very pleased with the condition of the book. I was happy to receive it as quickly as I did, and the speed was pleasantly surprising.

Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Anca, thanks for your review, and please check us out again when you're in the market for a new read!

Thumbnail of user kristineo56
1 review
0 helpful votes
March 15th, 2023

I was afraid of ordering from a site I did not really know, but now they will be my go-to! Thank you Biblio for a great experience!

Tip for consumers:
Very trustworthy site!

Products used:
Old out of print book

Service
Value
Shipping
Returns
Quality
Thumbnail of user ambers413
Ashleigh R. – Biblio Rep

Hi Kristine! Thanks so much for the review, and I'm so happy to hear that you had a great experience!

Thumbnail of user davidw2599
1 review
10 helpful votes
June 2nd, 2020

Some people don't understand that Biblio.com is a service that connects them to booksellers that have listed their books online with Biblio. Biblio is not selling the books, they are only the intermediary. I never had a problem with a bookseller (and there have been many) that Biblio.com hasn't resolved for me when direct communication with the seller has failed. Research the bookseller reputation before placing your order.

Thumbnail of user edwardf316
1 review
2 helpful votes
April 28th, 2021

Biblio, like ABE, etc is a venue for sellers to sell their books. What I love about it as a seller are it's fair commission rates, the ease of use, and the fact that it isn't owned by Amazon. I love ABE as well but they were bought by Amazon which I can tell you from selling at Amazon is like trying to survive a capricious God. Anyway, many of these reviews are unfair because customers might have encountered a lousy seller which sold them a lousy book. Same thing would hav happened had they bought from that same seller on ABE. Amazon is much worse because there are thousands of people who aren't booksellers and don't know how to describe a book unless it's new. I list on 5 services and this is by far my favorite. I don't sell as often but when I do it's generally my more expensive better books.

Products used:
I sell at this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lotv
1 review
0 helpful votes
February 20th, 2020

I ordered 'Cosmos: a sketch of a physical description of the universe'' from Alexander von Humboldt via biblio books. I did not want any new edited ones, I wanted a new reprint of the original 1866 version. I was not sure because I had never heard of biblio books, and in general I never quickly fully trust anything online, but did it anyway as the book was not expensive and I did some limited research on biblio books. My book arrived in Berlin (where I lived at the time) and I just love it so much. It even has a small yellow textile string to mark which page you are. Very happy with the purchase, cheap and exactly what I wanted.

Thumbnail of user lisandrag4
1 review
0 helpful votes
February 7th, 2021

The book was delivered earlier than expected. It is a used book, but is in excellent condition. It worth the price. I'm pleased with the service and the book.

Products used:
Book

Service
Value
Shipping
Quality
Thumbnail of user sophiep145
1 review
0 helpful votes
November 3rd, 2023

I love books. I love used books the most; tangible, previously-loved vessels of thoroughly enjoyable entertainment and for whichever location you choose...

Biblio present as nicely customer-focussed through speedy and friendly service. They also boast reliable and sustainable delivery. 5 stars no less. Thanks for a great first experience! Means everything when it comes to accessing my books!

Products used:
Paperwork book

Thumbnail of user stephanief609
1 review
0 helpful votes
March 3rd, 2021

Moments after I place my order on Biblio and saw that books runs was the business, I decided to look up Books Run I got very nervous since all of there reviews were bad regarding books not being shipped out, being charged for a book that was never received. So Immediately asked for a refund, but the books were already shipped out (so I hoped and worried that nothing went wrong) My books arrived from fedex and the other order from Usps and I they were in great condition even when I requested used they looked brand new. I decided to do this review since I saw all the negative reviews and I had a great outcome buying from them. I will purchase future books from them! Also I am in Los Angeles and the books arrived in 5 days! Great shipping.

Products used:
Books for respiratory therapy school

Service
Value
Shipping
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Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 2003, BIBLIO has connected booklovers and bookshops. With over 100 million used, rare, and out-of-print books for sale from more than 7.5k professional booksellers around the world, you can find an uncommonly good book here.

Business History

From the beginning, our mission was to give antiquarian and used bookstores the tools to survive and grow in an increasingly digital world. Since 2003, BIBLIO has become the largest independent marketplace for used, rare, and out-of-print books, and we are still offering booksellers a global reach to market and sell the unique items they preserve.

BIBLIO gained around 200 booksellers in our first year, and now currently offers over 100 million used and rare books for sale, listed by more than 7,500 bookstores around the globe.

Company Representative

Thumbnail of user ambers413
Ashleigh R.
Usually responds not within the first month

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