• B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 4.32 stars from 3,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.

  • Service
    333
  • Value
    344
  • Shipping
    338
  • Returns
    213
  • Quality
    324
Positive reviews (last 12 months): 69.6%
Positive
48
Neutral
0
Negative
21
122
See all photos

What reviewers want you to know

Positive highlights

  • The web site is easy to navigate and is packed with information on products.
  • I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.
  • 2022 Customer Choice Winner

Critical highlights

  • In short, the customer service has gone to hell in a hand-basket and they could not care less.
How would you rate B&H Photo Video?
Top Positive Review

“Always the Best”

JD R.
1/28/24

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Top Critical Review

“Don't buy from B&H--deceptive marketing!”

Mark M.
2/18/24

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

Reviews (3,794)

Rating

Timeframe

Other

Reviews that mention popular keywords

web site (106) sales tax (58) customer service (517) quality products (58)
Thumbnail of user jdr35
1 review
0 helpful votes
January 28th, 2024

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolasc186
1 review
0 helpful votes
March 22nd, 2024

Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.

I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.

Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.

As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.

Tip for consumers:
B&H may not allow order placement during holidays

Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,

Value
Shipping
Quality
Thumbnail of user jwsanderson82
1 review
0 helpful votes
February 29th, 2024

I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism

Thumbnail of user derekc477
1 review
0 helpful votes
January 24th, 2024

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure

Value
Shipping
Quality
Thumbnail of user luzc183
1 review
0 helpful votes
February 1st, 2024

Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!

Products used:
Batteries for camcorders

Thumbnail of user thomasb4677
1 review
0 helpful votes
January 30th, 2024

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

Products used:
Samsung solid state drive

Thumbnail of user brodiek12
2 reviews
0 helpful votes
February 20th, 2024

B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.

Service
Value
Shipping
Quality
Thumbnail of user theodorej19
1 review
0 helpful votes
May 26th, 2020

B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.

Thumbnail of user michaelh2351
1 review
0 helpful votes
May 21st, 2020

I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.

Thumbnail of user gaggeorges
1 review
0 helpful votes
February 21st, 2024

I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.

Products used:
memory card camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user chuckt61
1 review
1 helpful vote
March 27th, 2020

These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.

Thumbnail of user kurtm307
1 review
0 helpful votes
August 4th, 2020

I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!

Thumbnail of user jamesb2915
1 review
0 helpful votes
April 12th, 2020

I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.

Thumbnail of user timm71104
1 review
0 helpful votes
December 13th, 2023

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

Products used:
hikvision video camera

Service
Value
Thumbnail of user jillr243
1 review
0 helpful votes
May 28th, 2020

B &H always offers the highest quality items at affordable prices. Their service is always timely and responsive to my needs. Love dealing with this trusted company.

Thumbnail of user kn130
1 review
1 helpful vote
May 17th, 2020

I've been buying both new and used photo and computer equipment here for years. Great company to deal with.

Thumbnail of user steveo935
2 reviews
0 helpful votes
November 10th, 2021

Awesome selection, prices, and website. Always fast and easy to get what I am looking for. Highly recommend to anyone not wanting to waste money, time or effort. Great stuff.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samj865
1 review
0 helpful votes
February 5th, 2023
Verified purchase

B&H has great selection for many product categories. Their regular prices are in line with the competition, but they have sales that are very good every day. Their online product information is the best. B&H is my most trusted online supplier. I have purchased from them for 30+ years.

Checkout is great. You get a chance to review your items and total bill with sales tax to confirm budget compliance.

Tip for consumers:
There are many ways to pinpoint your search for products of interest.

Products used:
Computer upgrade accessories.

Service
Value
Shipping
Quality
Thumbnail of user sysrods
1 review
0 helpful votes
January 3rd, 2024

I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.

Thumbnail of user bobr355
1 review
0 helpful votes
March 18th, 2020

Easy to navigate. Saved over $100 then buying at local computer store. Always love shopping at B & H photo. High quality equipment and service all of the time.

Thumbnail of user rossb204
1 review
0 helpful votes
August 13th, 2020

BH has one of the better intuitive web-sites around. It's efficient, saves time and most important it's all there... reviews, questions, etc helping you to select the best product that fits your needs and your pocket book.

Thumbnail of user johnj2023
1 review
0 helpful votes
February 28th, 2021

Prices, service, reliability; what's not to love about a store that can give me all of that? Always has, always will.

Thumbnail of user thomasl786
1 review
0 helpful votes
August 20th, 2020

It is always a pleasant experience shopping at B&H! Good prices. Not a gray market seller so the manufacturer will support their warranties.

Thumbnail of user davidm2762
1 review
0 helpful votes
December 17th, 2019

I've purchased a number of things through B&H over the last 30 years from cameras, computers, upgraded memory, and today a gaming computer for my son. Selection and pricing are always great. I called them a couple of different times to discuss options and they were helpful on the phone and answered all my questions. This review will be updated if we have any issues with the new order, but I expect everything will go smoothly as before.

Thumbnail of user christyu5
1 review
0 helpful votes
February 4th, 2020

Excellent customer service! They have such a wealth of knowledge and are always able to help me find exactly what I need!

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About the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL

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