• B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 4.32 stars from 3,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.

  • Service
    333
  • Value
    344
  • Shipping
    338
  • Returns
    213
  • Quality
    324
Positive reviews (last 12 months): 69.6%
Positive
48
Neutral
0
Negative
21
122
See all photos

What reviewers want you to know

Positive highlights

  • The web site is easy to navigate and is packed with information on products.
  • I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.
  • 2022 Customer Choice Winner

Critical highlights

  • In short, the customer service has gone to hell in a hand-basket and they could not care less.
How would you rate B&H Photo Video?
Top Positive Review

“Always the Best”

JD R.
1/28/24

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Top Critical Review

“Don't buy from B&H--deceptive marketing!”

Mark M.
2/18/24

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

Reviews (3,794)

Rating

Timeframe

Other

Reviews that mention popular keywords

web site (106) sales tax (58) customer service (517) quality products (58)
Thumbnail of user williamp2833
1 review
0 helpful votes
August 19th, 2022
Verified purchase

I mean, great outfit, comparable to most places. Pricing SOMETIMES is even cheaper than the bigger markets. Good shopping experience except their sorting in search is half broken. "Price lowest to highest" never works if you click on the drop down to activate that. If you go to ANY other option it will work, and THEN you can sort by Price Lowest to Highest. They need a slight update for that it seems. I haven't had to deal with customer service yet but I've heard they are great.

Tip for consumers:
When sorting during a search if you want "Price low to high" choose ANY other options in the dropdown, like "Relevance" THEN you can choose "Price low to high" it usually does not work straight off.

Products used:
GPU, desk chair, webcam, cleaning products for screens.

Value
Shipping
Quality
Thumbnail of user michaelt1470
1 review
0 helpful votes
July 24th, 2020

The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.

Thumbnail of user danp703
1 review
0 helpful votes
December 1st, 2020

Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.

Thumbnail of user philips408
1 review
0 helpful votes
December 1st, 2020

Good prices, wish it would come sooner instead of 8 days; my only other choice was to pay for 1 day delivery at $82, how about 3 day delivery for $20 or something like that

Thumbnail of user tomm1364
1 review
0 helpful votes
December 6th, 2020

I once was a competitor of B&H's, they're still here but the company I used to work for is long gone. I have to give them credit for being very good at what they do. So now I'm a customer and never cease to be amazed at how quickly they get the things I need to my front door.

Thumbnail of user jamesg1985
1 review
0 helpful votes
August 7th, 2020

I love B&H Photo! I've bought every piece of my gear from them for the past 25 years, and their service is exceptional. However, today the web site declined my credit card, and advised me to contact the bank. I did, and the bank advised that there was no problem with the card, but that B&H had not submitted the charge for approval. I understand that there can be glitches, and I had another card I could use, but this sort of thing is quite contrary to my long and valued relationship with B&H. Perhaps their webmaster could take a look at my transaction to see what the problem might be.

Thumbnail of user martint147
1 review
0 helpful votes
April 1st, 2020

Always easy to find what I need on the website, and at a good price. The product information is accurate (better than some other sites!,) checkout is straightforward, and delivery is usually quick. It checks all the boxes.

Thumbnail of user fernandoc120
1 review
0 helpful votes
September 15th, 2020

I place this same order but it was cancelled. When I review the status and realized about this I try to tr order it but th price have changed. Then I called and they ensure me that the price will be readjusted to the prior one. I hope this will be done by you. Thanks.

Thumbnail of user geraldh134
1 review
0 helpful votes
January 3rd, 2020

I am a legal resident of Oregon and snowbird to Arizona, and now have to pay AZ sales tax on this order because of the shipping destination to an out of state destination. Can you please correct the price.

Thumbnail of user rexw48
2 reviews
0 helpful votes
June 17th, 2020

I usually use this service if I need something for photography. Cameras and supplies. Also, the prices are very good. I can recommend it.

Thumbnail of user michaelv836
1 review
0 helpful votes
December 22nd, 2020

It is so easy to order from B&H even though we are in Canada. Free shipping for purchases over $100 is one of the main features for shopping at B&H.

Products used:
We bought the Rokinon Xeen 35mm prime lens

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcv101
1 review
0 helpful votes
August 26th, 2021

As usual, very clear and straight to the point. This time I removed one star, as this stupid form to enter the delivery address kept requiring a postal code while there is no such postal code in Qatar (selecting "Qatar" should have disabled the postal code requirement).

Tip for consumers:
Just follow the flow, this website is very easy and clear, exhaustive.

Products used:
Photo equipment

Service
Value
Quality
Thumbnail of user rogerw477
1 review
16 helpful votes
December 14th, 2019

Love B&H but the gift card communication could be improved, i purchase professional items on a continuing basis and the rewards program is a nice incentive. I used an $85 rewards card on a small headphone purchase for my spouse. She was excited to receive them as we picked them out together. It was a huge disappointment when they arrived to only work on one channel, This is not characteristic of Sennheiser. When I called for an RMA authorization for replacement set, I was told that I would have to pay full price now and wait for the return to be processed.Not optimum but fair enough. I received the notification that the return was processed and that the refunded monies had been put in the buckets they had come from. Since I had fully used the total amount of the gift card i was sure it was defunct and no longer germane. Normally I receive an email with a gift card number and pin to apply at checkout. I received NO further email on this. In the meantime I made another large lens purchase for full price. Today I went to purchase a strobe for my son's Christmas and attempted to use the refunded gift card balance and did not see that it was available. After an extended call with customer service I was informed that the balance of the gift card had been applied to the one from the May purchase! I should go back to my email for the card number and pin. I did this and it worked fine. Keep in mind the May gift card amount was used COMPLETELY and I assumed it no longer existed. Your gift card communication needs to be improved. If for perhaps instead of Gift Card, it should have said Gift Card XXXX issued in May 2019, please see our earlier email for full number and pin information, that would have been very useful. I remain an avid B&H customer.

Thumbnail of user ismom
10 reviews
1 helpful vote
October 21st, 2020

It si a recommendable option for the photographers. I managed to get a good camera from them and I am glad. I also bought a new battery for the same camera for them afterwards and I have never had any issues with the products. If you have got here then you should not turn back.

Thumbnail of user esenagam
1 review
0 helpful votes
May 9th, 2020

Super grateful to have B&H, they are not perfect. But it is through them that I am able to get most of my equipment at amazing prices.

Thumbnail of user bobt502
1 review
0 helpful votes
March 27th, 2020

B&H is my only go to store for photographic equipment and supplies! I have no reason to go elsewhere. They have what i require. The shipping is quick and free!

Thumbnail of user larryj440
1 review
0 helpful votes
October 19th, 2021

Typically good for the service I get at this vendor.

They are always prompt, and communicate well with customers.

Tip for consumers:
they are quite prompt for being is the Big Apple

Products used:
lots of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewr1896
1 review
0 helpful votes
July 7th, 2023

Efficient and stock, Easy to use, The best in the best for photo and video accessories. Come highly recommended.

Products used:
Photo and video

Service
Value
Shipping
Returns
Quality
Thumbnail of user oemisamili
5 reviews
0 helpful votes
October 28th, 2023

I bought a camera here as a gift for my husband and i needed fast delivery, unfortunately the delivery was late by one day. I don't know whether B&H Photo Video or the post office is to blame for this, but the situation was not very pleasant. Fortunately, my husband liked the gift.

Thumbnail of user paull663
1 review
0 helpful votes
January 20th, 2020

Great selection, easy checkout. Able to find what I am looking for with ease. Able to place the order in just a few minutes.

Thumbnail of user wayneo50
1 review
0 helpful votes
March 2nd, 2020

I order my micro cards from B&H all the time.
I believe they have good quality at a fair price.
They carry items which is sometime hard to find in my area.

Thumbnail of user philipv32
Philip V.
1 review
0 helpful votes
December 14th, 2019

Having used another national supplier who was waiting on an item I REALLY wanted ASAP, I stumbled across B&H. Withe their 2-day free shipping . . . I will DEFINITELY be back!

Thumbnail of user rosat50
1 review
0 helpful votes
December 18th, 2020

I have been a happy customer for many years now and the online experience still very great and improving over the years.

Thumbnail of user donnap558
1 review
0 helpful votes
June 29th, 2020

I have always received the product in great condition and have been able to find what I was looking for here at B&H Photo Video.

Thumbnail of user jamess3226
1 review
0 helpful votes
May 26th, 2020

Website gave me all the information I needed as well as reviews. Very happy and will visit B&H every time we have an equipment need.

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About the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL

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