B&H Photo Video

I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business

Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.

Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.

Our teacher, Jauhn Hinkle had ordered lenses and negative carriers, 5 of each. We are completely unsatisfied because he paid all the money and never got the lenses and carriers. Please refund or send the lenses and carriers to Mr. Hinkle. We are a school class and the money comes from Hinkle to get us the education we need.

This is the worst costumer service there, how can i verify my self if i just arrived to the united stated renting a room i hope you dont buy from them

Edit1: they are saying they want to make sure that im not a fraud, so they must asking for a valid ID which they didn't, or anything proving my identity, the verification process is a failure to verify my addressee with the address in my id, this way you can verify how legitimate client is, otherwise they are bad and costumer service the very bad, also id like to add they I still didn't get the refund we are talkin about,

Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received.

"However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.

However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".

Excuse you? Facebook? LinkedIn? Fricking order details of another person?

Have you ever heard of privacy or is that concept is non-existent in modern America?

Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!

The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them.

What in the name of Christ is that? First experience with this store and the fricking last!

UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.

And their manager here pretends he can't read otherwise I cannot, for the love of me, fathom how can he read my review where I clearly stated they had charged me 1$ TWICE after (!) my payment had already been processed. And it is still did not get back to my account.

The worst experience of my life. They have the worst customer service. Even if you have been purchasing from them regularly for many years, the day you face a problem with an item, they show non responsibility. You should solve your problem by yourself. Customer service are like robot they only have one answer "we apologize, we cannot help you with this matter"
Be aware and don't buy from them. There are so many better options to buy from

It's sad to see I am not the only one affected and investigated by their verification and financial departments. Being a good citizen I am very enraged by their words and actions. It also saddens me to see how racist some of their responses are. Even here, just read some of their customers' experiences.

Please, cоntасt mе аt mtmyem84 anonaddy. Me (I created it specifically for this purpose, we can connect on reddit then), if you are willing to unite and do something about it. We need to take some legal actions here. We need to spread the word. The way they treat their customers is just plain wrong and inhuman. This is not the company that should operate in America in 2023.

I ordered a holographic sight from them on April 22,2023. They sent me an empty case with no holographic sight inside and scammed me $714.19. The case had been opened with no seal and the box had visible damage and wear to it. I sent the box back for BH Photo to inspect and filed a complaint. Before they even inspected the box they refused my full refund. Now I'm $714.19 in the hole without ever receiving my item

Part of my order was not delivered. They chose not to fix the situation or help in any way. Buyer beware.

Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.

I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.

It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"

But a tv from them. On tv product page states 30 day return policy. I ordered TV based on BH recommendations. I wasn't satisfied with product and decided to return for something else. I was told since TV is over 37', I can't return it even thought on product page states 30 day return. Total misleading. I written to 10 different customer service and to no satisfaction, none of them cared. I've been a BH customer for years and have spent over 10k with them over the years and this is the way they treat there customer. Amazon does not have these scandalous return policy. Don't put 30 day return on a product page and they switch policy. Would not recommend BH. Look to Amazon or Adorama for customer service

UPDATE: I privately contacted BH, as is an option on this site. I haven't heard back from BH. My review stands.

I ordered a camera from them. Camera broke in less than one year. I sent it to them and they sent it to the wrong address; they told me it wasn't their error and so I was out of luck. They had no sympathy for the situation and no empathy, they only had a cavalier attitude and one that precluded any error on their part.

I finally got a hold of the people to whose address BH sent my camera and they were good enough to send it back to BH; BH was kept in the loop and I provided the tracking number for the camera. BH received the camera and let me know this via email.

And then BH couldn't find the camera. And then they ran a charge through my bank on my camera that I had paid for less than a year ago; yes, a double charge and thank goodness the bank refused it. And then they stonewalled during the many, many phone calls that I initiated and the many many emails that I wrote. In addition several people were answering my communications and no one knew what the other person was doing.

My camera, they say, is out their door and is in the process of shipping. And they now say I provided no battery when I originally returned the battery. In fact I did. And in fact the people who mailed my camera back to BH to needed to pay a bit extra for the battery inside the box. Somewhere between BH receiving the original return, and mailing it to the wrong place, and receiving it back again they are stating they have no battery.

If this sounds confusing and convoluted, it is. And that's the shabby 'service' BH doles out these days. They used to be about their products and customers- now they're about greed. I won't be purchasing from them again; a shame since I've been purchasing since 2003. They were good, now they aren't.

About a week ago ago, I visited the BHPhotovideo.com website, merely to view the price of an item.
Since then, my mailbox has been barraged by a non-stop stream of solicitous emails I never subscribed to. I have prompted the UNSUBSCRIBE box, received confirmation thereof, but the emails just keep coming.
Apparently, BHPhotovideo merely changes an item in their user name/local part. E.g. Dealzone; newsletter; specials; etc. then continues as before.
Contacting BHPhotovideo proved fruitless: seemingly, they are as dismissive as they are unscrupulous. There has been no reply, and the stream of Solicitous Adverts continue unabated.
Given their apathy towards requests, I am forced to advise other prospective customers NOT to visit the website of this obnoxious, in-your-face dealer in the first place! Aggressive sales tactics are bad enough, but this form of Cyber Bullying is reprehensible. This vendor is shamelessly abrasive.

I made an over the phone order for a camera on June 30th and was told that it would ship the 14th, I was super excited because I was going on a backpacking trip out west on the 23rd and wanted to take the camera with me to get good quality pictures. When the 14th came, I looked to see if I had a notification that my order had shipped as the sales rep promised. I didn't see any email confirmation and so I called to see what had happened. They said that they had pushed it back to the 24th because they didn't get the shipment when they were expecting too. Extremely disappointed and will not be buying from them again.

I have used B&H Photo over the years with generally good luck, but sadly the service levels just arent what they used to be. Ive ordered items that go on backorder with no shipment, no updates. Emails to request status that are ignored. Phones that arent answered for some holiday or closure. They direct you to chat, but despite being "#1" in line 30 40 minutes without help. For this, I can use Amazon, same or lower price, and no customer service, which is all B&H Photo had going for it.

This behemoth of a retailer has now gotten too big. Earlier in the year they sent me a used and scratched filter as and I paid full new price. I just ordered and monitor that is meant to be color calibrated at the factory and cost over 1K they sent me a used Monitor and did not even try to make it look new. Notice the shipping label sloppy ripped then they put this box in another box also sloppy wrapped. I will be returning this and buy a new and and expect a new one. In the future I will try to buy from smaller retailers like Sammys camera and Midwest photo.

I ordered two items from bhphoto and both were delayed in shipment. To return I was told to refuse shipment by bhphoto and eventually FedEx just shipped it right back to me a couple days later. I asked for a faster prepaid label being paid for me but if I returned they would make me pay for any return shipping. And it was slow return shipping. I have to now pay for faster shipping so I can get it back to them asap and receive a refund. Not helpful, very cheap company. Would shop elsewhere

I have ordered internationally with B&H. They have not made contact with me, despite having multiple ways of doing so, and when the package got stuck in custom, they let it sit there and be destroyed. They did not refund me, nor apologize. 200$ value worth of purchases- gone. They do not care about your business, and I would advise against ever using their services.

My husband and I each ordered both items on his want list on the same day, Dec 6, even though he knows you don't order anything for yourself in December. Anyway, both orders arrived the same day. I immediately contacted B&H, explaining the situation and providing both order numbers and asking for an exception to the non-returnable software policy. Denied. I am very disappointed that there was no flexibility.

Last my order from you and your support is worse than amazon. HDD stop to work later contact your support response come late and no any help got just asked contact manufacturer. Manufacturer doesn't want to fix product bug. When I purchase from amazon they care feedback of their customer, immediately push manufacturer to replace bad product. Hope you can understand and improve customer satisfaction.