BH Cosmetics

Scam. Ordered from BH Cosmetics official website but never received my makeup palette. Package was sitting in another state for 2 weeks. I disputed the charge and got my money back. Do not order from here. They just want your money and not to see you happy. Screenshots were taken February 23,2021.

I ordered my products over a month ago however every time I check the delivery status it said that it didn't ship as yet (still at warehouse). When I requested a refund after waiting for a month, they decided to ship the products. I told them that it was way out of delivery eta and I didn't want them anymore. They are refusing to give me a refund and have been ignoring my requests. I still didn't get the products even though they were shipped. I filed a claim with Paypal. Lets see if it works.

Never i mean NEVER buy any thing that's on sale colors are not as displayed in pic off sight colors aren't pigmented I'm very upset and unhappy I sent an email to them da lady said that's how we keep things affordable $#*! I'd rather pay full price for good make up then wast my money on something I could've gotten out dollar tree

Ordered on Oct. 11,2021 and to date have not received my order! The shipping with BH Cosmetics is HORRIBLE!

You wont receive you order and they will take days to contact you back it's been 2 weeks and I still haven't received my refund for the order I never got that should have been delivered on the 7th it's now the 18th and they just dont care. It's a never again for me. Dont let them scam you as well.

I bought a palette based on an influencer's rave review. Unfortunately, the product was of poor quality. Matte shadows are chalky and have very poor color payoff. I contacted customer service and was told that "all sales are final". However, I do not recall seeing any disclosure to that effect on the website during my purchase. I will never buy from this website again.

PS: unlike what was described in many other reviews, my products did arrive within a reasonable amount of time and the customer service team did answer my emails quickly.

I had to contact my bank today because this company charged my credit card for an order I never placed on Instagram. They also ignore all my messages.

I bought stuff like more than 25 days and I'm not receive my page yet
52 / 5000
Translation results
I tried to contact them more than once, but there was no clear answer

I ordered my products on January 20. Its February 15th and still nothing has arrived. Their website says it will take up to 10 business days but it is misleading. They have very bad customer service and will not help you out in case of issues. I have emailed them with concern that their website doesnt say true information about shipping times and that I have right to ask for refund when they dont provide their end of the deal but they declined my request. They blame everything on Covid-19, saying that it causes delays but if you look through older reviews seems that for several years now they have had this amazingly low quality service. IF YOU LOVE YOURSELF DO NOT BUY FROM THEIR WEBSITE!

This has been the biggest headache and I look forward to finally being done with them. If they manage to deliver my order. ( doubting that already).

I placed an order for a palette of shadows and a palette of blushes and I did not receive my products and they did not send the products or refund my money. I have not received any help from them, they do not have professional ethics and their customer service is null

I ordered almost two months ago and I understand we are in a bad situation but they wont replay to me and I just asked for the status of my package, just tell me where is it! They didnt respond for two weeks now, not on facebook or email and Im sick of it and god knows if I get it or not. Worst service ever.

THIS COMPANY TAKES COMPLETE ADVANTAGE OVER PEOPLE! THERE LARGE FOLLOWING DOES NOT MEAN A THING, IF THEY WILL TAKE YOUR MONEY AND NOT SEND THE PRODUCT. I SENT A MESSAGE TWO DAYS BEFORE THE FAKE SHIPMENT ASKING THE STATUS OF MY PRODUCT, THEY REPLIED I SHOULD RECEIVE IT ON 2/28. THIS MORNING I AM SITTING IN MY LIVING ROOM, LOW AND BEHOLD I LOOK AT MY EMAIL, IT SAYS MY PACKAGE WAS DELIVERED. NOT ONE FEDEX TRUCK DELIVERED TO MY DOOR, WHILE I WAS IN MY LIVING ROOM ON THIS SUNDAY MORNING. THEY ALSO STATED USPS WILL DELIVER THE PACKAGE, SO HOW DID FEDEX DELIVER THE PACKAGE.
I DISPUTED THE CHARGE AND WILL NEVER ORDER FROM THESE CROOKS AGAIN. SIDE NOTE: THEY MAY BE LOYAL TO SOME, BUT TO OTHERS THEY GET OVER ON BECAUSE THEY THINK THEY CAN...

I ordered my items on 6/10/19 took 3 days to process and they shipped out my purchased on 6/13/19 mind you I paid $5-$6 for shipping that stated I would get it 5-7 days like any normal company would do it's been two weeks since it has been shipped out and I was also tracking the package and saw it was sitting in the fedex shipment building (which is an exit away from me drive) for 3 days then decide to turn it over to post office which I will not receive the following day.

Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my order. Their delivery information is inaccurate and misleading. Tho their product is good, I would much rather support a company that actually cares about their customers.

I ordered almost $100 of items on this website yesterday 06.09 and realized that my old address is still in the system although I changed it when asked where to ship. I called the 888 number but they're closed, so I emailed hoping that it can be rectify. But the email says no it's too late blah blah blah' so at this point I'm ready to cancel and to my surprised there's no way to cancel it! The order will process within 3 business days! That means I can still cancel it but not on this business! You can there's no way you can cancel it. The costumer service is not helpful at all! Too bad! I'm monitoring my order and it says not yet process!

I had been looking at BH COSMETICS for over a year looked at youtube reviews and wanted to give them a try there dollar store quality at best

I ordered four items 4/25/19 and I realized today I got my postal code wrong. I emailed asking if I could get a refund and reorder with the right zip code. I received a email from customer service that they WILL NOT give me a refund because they are incapable of processing refunds right now even though the order hasn't shipped or a shipping label even made. And a snippy note at the bottom about double checking info. My phone has auto correct. Does anyone know if this means my package will never come at all? I have never in my life had this happen with a company! I'm so bummed I just want my money back. I don't have money to waste on items I'll never use.

I accidently ordered the same thing twice within a few minute time frame. I immediately emailed them to request one be cancelled because I didn't intentionally order two of the same things. They refused to cancel one of my orders and they are saying there is nothing I can do to get a refund. I will never give them my business again.

It is currently Jan. 8th 2021 and I ordered from them Nov. 23rd 2020, and I STILL haven't received my order. I live in Canada, and I understand that the pandemic has made it harder for things to ship, so that's why I didn't say anything when the holidays came around because I knew shipping and delivery would be very slow, or practically not even happening during the last weeks of Dec. To New Years.

But, I ordered 6 OTHER PACKAGES from OTHER WEBSITES on THE SAME DAY as BH Cosmetics, since I was going to give them as presents to my friends. All the other packages that I ordered have ALREADY COME IN, even before Mid-Dec. 2020. Even a Fenty Beauty package that I ordered, that I could only get from their US warehouse, was one of the earliest package I received. I've checked the BH Cosmetics shipping tracker statues a lot, and every time I check, it's stuck on that first part saying "shipping information received". It's been over 40 days, and they said international shipping could take anywhere between 2-20 business days MAX, so I decided to email customer service about my package.

Now I always allow for any company to email me back in the time that it says it will, which for BH Cosmetics, it was between 1-3 days. It's now been 3 days and I haven't even received an email back from customer service, and I feel completely lost on what to do at this point. Other customer service places that I've had to email always emails back fairly quickly, between 1-2 days, even with the pandemic going on, so again I'm fairly lost at this point.

I'm not sure on what to do since it's been so long, and I already received the bill for all the ordering I did. I highly don't recommend ordering from here, and I suggest ordering from some other trusted makeup website. It isn't worth the cheap prices, and it isn't worth this very long wait. Honestly I've had way better experiences with Colourpop, and their makeup is equally as cheap and from my experience, way better and faster. I just wanted to order a rainbow palette for my friend who is very new to makeup, and I thought I could trust the reviews, but turns out I really couldn't.

I ordered makeup brushes several weeks ago. Money was taken immediately and I was sent a shipping confirmation. The tracking number pulled up no information. I emailed after a couple of weeks passed and I was given a second tracking number that pulled up no information. Now they won't reply to my emails and they don't answer the phone when I try to call. Do not order from this company.

Ordered three weeks ago and still no usable tracking number. Customer service won't let me cancel order. Said they ship "very quickly". The tracking number provided will not work on any shipping site I can find. Emailed back and forth a couple of times with a very passive-aggressive rep. Then their replies just stopped. Thank God I used Paypal. Trying to get a refund that way...

I placed an order on 11/26. I received that order on 12/8 and noticed an item missing. They responded via email after I sent in all the required picture proof, saying they will ship it out in 3-4 days. 14 days later and still nothing and they won't respond to emails anymore. Calling customer service is pointless. I've tried several times and waited over 30 min on hold for nothing. When you pay for an item, you expect to get it. This is absolutely ridiculous. I will NEVER order from them again and am ready to take this to the next level. Something needs to happen bc they obviously don't care!

I found this brand through their brush sets on Ulta. They had great reviews, however all of the sets were sold out on Ulta's website so I went straight to BH cosmetics to make a purchase. Submitted my order over a month ago. The order was "shipped" the next day; Tracking showed no movement for weeks. After trying to contact the company with no response, I submitted a claim through my bank to revoke the charge. Shady business practice and bad customer support. I recommend staying away from this company and spending your money with someone more reliable.