British Heritage Brands

The item arrived in a timely manner but the purchased item was broken into pieces inside the box. Better packaging to insure item is protected would have been nice. Or place the gift box in a larger box with more bubble wrap. I paid for ~$10 in shipping so that should be adequate for proper packaging. In spite of this, I'd still like to see if I can get a replacement as I would really like to gift this mug to someone.

After I ordered as a christmas present, and realized that I need a bigger size...no one is talking to me anymore. Very bad experience. Never again!

I ordered three items - two were fine.
The third was described as a boxed set of two coasters.
I received one unboxed coaster, and an email I sent making the point that the item was not as per the description has remained unanswered.
It seems to me that I am due a refund.

I bought the hoodie as a test. The quality turned out to be amazing. Great color after I washed it. Feels amazing too. It was a gift and turned out to be a Hit! We love the quality, it has sufficient amount of cotton although I'd hope for 80%+ but feels great still. I gotta say it flew to Canada intact so my fellow Canadians don't be shy it seems legit and great quality. I have yet to try the zipper version. Cheers

Ordered a Union Jack night dress with free shipping, only to be left with a bill to cover postage as it wasn't sufficient enough! Put me right off making any further orders from the website. Disappointed

This is an absolute con. Only buy if you are absolutely certain of your size (and their sizes do not follow usual UK sizes either!) as it you need to return or exchange anything they will not respond to anything, by either phone, text or email. They go completely radio silence. I bought 2 sizes in the same item, and would like to keep one, but need to return the other, but there is simply no response from them and I was within their notional '14 day rule' that is an absolute joke! For Cambridge tops I would go for Ryder & Amies who are actually based in Cambridge and tried and tested - much better quality material too.

I paid extra for tracking with this shipment and I have yet to receive ANYTHING.
Will not be ordering again.

I ordered an Oxford on July 4 and nothing has arrived, I feel utterly robbed. No answer from anyone

Despite having made a purchase over 2 weeks ago I have not be given any information on the status of my order or when it is expected to arrive.

Communication with the customer has been very poor

The item appears to run rather small in size. Wish I had ordered a larger size. It took long time to clear customs in Chicago which is beyond your control. The sweatshirt is very nice quality.

Great service, quick delivery, brilliant products!
I am really happy with my purchase, when my daughters mini tshirts arrived she was over the moon with it. Thankyou soo much

This shop taken my money but never deliver stuff i paid for and never respond to my emails. Also phone number does not exist. You guys must be careful! Btw, i ordered from abroad ( Thailand) and am so upset with this shop!

Sent me the wrong item, no response to any of my emails even tried messaging via Facebook. Avoid this company they won't refund or take responsibility for there mistakes

Ordered kids underground t-shirt and ladies underground socks. Excellent quality and items arrived when expected. Second time purchasing (this is a gift, bought same for own son at xmas 2020). Those items have lasted very well. Worn and washed every week and they still look like when we bought them.

My first order with BHB
Ordered online, easy and straightforward. Clear descriptions for the products, good choice and quick delivery service.
Highly recommended!

Orders an item on the 31st May. Paid extra postage as was guaranteed delivery on time. However the parcel was delivered too late I have contacted the company twice with regards to a return and refund. Both E mails have been ignored.

Love the cute little Harry Potter outfit, can't wait for my newborn great grandson to grow big enough to fit into it. Good quality and excellent service.

I have been emailing for week now and no one responses. I orderd 4 weeks ago and not received anything. Still waiting for mu delivery. Called a few times phones switched off.

I have placed several orders with this company, I am very pleased with the quality of the product. The sweatshirts are comfortable and warm, and the material is first-rate. I only wish they sold matching sweatpants. The first question my sister asked after receiving the sweatshirt was, "do they sell matching sweatpants?" In the future please add matching sweatpants to your product line. I have a large family and plan to purchase sweatshirts for everyone. LOL

Emailed company to query an order, no reply. Tried to phone but.' this number is not receiving calls'

Good overall service, easy to use website, lovely product and good time between ordering and delivery. Only issue was it was delivered over the gate and left in the rain, product was dry but slight damn smell so had to air out. Not ideal as a present, and worth noting for other customers to note.

I have been trying to get in touch for two weeks to return some items and I am being completely ignored. No reply to email and phone number provided is not in use!

Ordered a hoodie which arrived in just a couple of days. It's great quality and has washed really well too. Very happy with my purchase