Beyond The Rack

I ordered 4 purses from BTR Canada recently. The second purse took time to ship but eventually they all came in and they were beautiful!
I phoned and chatted with their customer service assistants several times. They were nice and friendly but not so helpful for the info that I needed. However I was very satisfied with my purchase and I will order from them again for sure. Their price can't be beat!

I love beyond the rack! Iv been ordering from them for over a year. They've always been very quick to resolve any issues. They send $10 credits if the order takes longer than expected and if an item is damaged on delivery you either send a pic and they assess it and they refund your credit card and give you a $10 credit for the trouble or they pay for the shipping to send it back. Also most things are eligible for exchange up to a year after they've been delivered so I save all my returns and send them back all together at the end of the year and it only cost $10 to ship it all back using the shipping label provided by them. I have never had a negative experience with BTR and iv placed over 25 orders with them. 5 stars from me for sure!

I've ordered many times from btr and am really happy with the items ive recieved. I have purchased clothes and a fossil leather purse which smelled of pure leather the moment i opened it which made me extremely happy, it also came with the fossil bag to put my bag in and a tag proving authenticity. Shipping is usually really quick if anything the longest i've waited for anything must have been no longer than a month which i think is fine. Perks from ordering from here are all the free samples you recieve from aveeno, dove and brand name shampoos ect.

Have been quite pleased with my purchases from beyound the rack.

I am happy to report that after several months - and posting a complaint online - I received notice that they applied my refund. Let's hope they are returning to being a good place with which to do business.

I ordered a pair of knee high boots and was told that it would take approx. 3 weeks to receive them. To my pleasant surprise, I received them in 3 days. The boots were packed very well and the shoes look attractive, fit well and are comfortable. I would highly recommend this company.

I couldn't be happier with my purchase. I ordered Ugg boots, saved 44% by ordering from Beyond the Rack compared to the Uggs Australia web site. I placed my order on Sept 11 and it arrived Sept 24 - a lot faster than their estimated date. The Item was exactly as described and came with lots of free samples.

I ordered 2 pairs of boots at the end of Nov. The first pair I ordered the wrong size and was very worried I wouldn't be able to fix it etc. But it was no prob to cancel that order then just place a new one. I did have to wait 5 business days for the full refund but whatever, no big deal. The boots took about 2 and a half weeks to get to me, but the website says that shipping takes a bit. I just wanted to leave a GOOD review becayse there is so many bad ones. I had and have had a great experience w Beyond the Rack. I'll definitely use it again. Any questions I had were answered thru facebook or email. And paying 80$ total with shipping Inc os pretty awesome I think. So I give BTR a huge thumbs up!

I honestly have nothing but positive things to say about BTR so far! I too was skeptical especially reading all the bad reviews but so far I've ordered a ton of stuff from there and all the items were exactly what I ordered plus packaged very carefully. I ordered a pair of shoes last time and for some reason they were not able to get the item from the vendor so they sent me an email saying they've already refunded my credit card and not too long afterwards I got a call from a rep apologizing for the inconvenience and they're going to also give me a $10 credit for my next purchase. Truly great customer service if you ask me! I agree with the reviewer below, you have to read the policies carefully before you order. Shipping does take a while but they clearly outline that when you order so I never fret about it. I look forward to ordering many more things from here. Heck. My Christmas shopping is already a quarter done haha. Cheers!

I am writing again, summer of 2016, to edit my old review, quoted below. Ever since they changed management, BTR has gone down a lot. Their customer service is pretty bad, they don't respond to emails anymore, and it's hard to get them on the phone. I ordered two purses from them in March, and a few months later, they did not arrive. They tried to contact me a few times, to explain they were out of stock and such, but I lost my patience eventually, and asked for a refund. Apparently they changed their policy without telling anyone, and instead of doing a refund on my VISA, they offered me a store credit. I did a dispute with Pay Pal, and finally got my money back.

"I have been ordering from BTR for the past three years, and 95% all products have been of good quality (compared to what you find in the stores). You will find unique clothes there, that earn you many compliments. I am not a brand-name person - I like fashion, I just buy something because it's made of quality material and looks nice on me, I don't really care what brand it is (sorry brand shoppers, can't help you there!). They have great variety too. It takes about 3 weeks for them to ship a product, then a week or so to arrive - they give you an estimated delivery date when you order. Be careful, because if you return something, you loose the shipping fee, and have to pay an extra fee (around $10) to return - you will not get a refund, just a store credit. They give you a refund if you cancel the purchase before it's shipped, or if it's out of stock (that only happened once)."

Im happy with my order the color the style is the same thing showing in the website and size instructions is very helpful

I love beyond the rack.

First - they are Canadian so I don't have to pay customs fees.

Second - they are fast. Getting my order is always earlier than I expect.

Third - the one time I did get a product that wasn't of good quality, they gave me a full refund! Including shipping!

Therefore - I will continue to buy from them until the end of time. Or I no longer need new shoes/ swimwear or household items.

I have ordered several items like sheets, duvet, dresses, decor, christmas stuff and been happy with all purchases since I started in shopping in November 2013. Even when the 3 necklaces that I ordered for my bridesmaids gift went out of stock, I am happy with products and service as I got my refund in a timely manner. Now I have to find new bridesmaid gifts but I'm sure I'll find something! :)

I love the bargains on BTR; the value can't be beat anywhere. I love big brands, & thanks to BTR I can buy whole outfits instead of one piece. I couldn't ask for better service or deals; the agents are always extremely helpful. It's such a great shopping experience that I don't even bother shopping at stores anymore!

To those complaining about shipping times - yes, it takes a long time. It tells you that in the FAQ's. But if you order in advance of a special occasion you will have your order in time. You will look fabulous and you will have saved a ton of money.

I recommend Beyond The Rack to all my friends. I have ordered several items in the past 5 months (mostly clothing and shoes) The prices are right, the quality of the clothing is usually even better than expected, the items arrive fairly quickly. I cant tell you much about the customer service, because I have never had to deal with them directly. I once tried to place an order and they must have been having technical difficulties with their website, because later that day I received a $10.00 credit and an apology via e-mail. Beyond The Rack gets an AAA+++ from me!

I have been ordering from BTR for a few years now and enjoy shopping from the site. I have had some issues at different times but customer service has always been great in resolving my issues. Some orders can take sometime getting shipped, so don't expect to get your order within 2 weeks.
I recommend this site to all my friends.

It's a wonderful site. I love the deals I am able to find, I only shop when they have deals and I can say they are great. The quality of the clothes are at par with the prices BTR offers.
The customer service is impeccable. I have had to cancel an order because it's delivery date was delayed, there was no drama. I simply stated my case and got refunded.
The waiting time is my least favorite part of online shopping but to be honest, it's not the site's fault, online shopping does come with its price which is the waiting time.
The site is highly addictive and it takes a good deal of discipline not to shop every time something nice catches your eyes.
I would highly recommend the site to family and friends.

I have been more than satisfied with this company. The products are as shown, if not better. Really, what is the"real" retail price of goods these days?
The items are well packed, and considering that they re-pack, the goods are received in a timely fashion.
I'm a chamption of this company... buying US sometimes has some unplesant surprises, even dealing with very reuputable companies plus their Canadian!

Sad that BTR is having financial problems right now. I loved shopping on the site, but now I am afraid to shop because I'm afraid they will go bankrupt. Will wait and see. I can't say that I have had problems with them. You have to be very patient when shopping on this site and I don't mind waiting. They have always shipped my goods and gave me refunds when necessary. I am very happy with almost all of my purchases and have all kinds of beautiful items that I love thanks to them. I don't understand the reviews that say they are difficult to contact, I have contacted them very often with no problems at all and they always let me know what's going on if there is a delay etc. Anyhow, they have done a great job and I hope that they stay open so I can continue shopping.

I just ordered for the first time. I ordered Uggs on the black Friday and received them today Dec 4. I am happy, but I am just wondering if they are the real deal uggs. They seem to be real and they feel real but the inside tag is different from my older real uggs. My older real uggs have a thick cloth like tag inside saying "made by Ugg Australia" but the new uggs from BTR have a thin paper like tag saying made in China. That is my only issue. I wonder if maybe Uggs just changed the tag style?. Can anyone advise on the inside tag of new uggs. Very happy with the timing of my order.

Just to update, the uggs did change their tags in 2013 to include a security feature that I do see in the tag so I believe all it well. Kool! Thanks BTR

I ordered two shirts from them and they are beautiful! I did not even wait a month before the shirts arrived. I like the company. I ordered from them again. I will be a regular customer. Thank you beyond the rack for having a great selection of clothes.my shirts were good quality and i recieve compliments when i wear them.

So far I have had a great shopping experience with btr. I am new to shopping with them but so far so good.
My first order was on July 25th, it shipped out July 27th, and arrived at my door August 5th. One of the items was way too big (pair of shoes), so I looked online for reviews on the shoe and found out it was a mans shoe. I emailed btr and explained how they failed to have proper product info/description and that it didn't feel fair for me to pay for shipping when it wasn't me who got the size wrong. They responded promptly and agreed with me and said to ship back the shoes and that they will refund my money back to my credit card and that they would not deduct the shipping cost.
I thought that was great!
My second order was also made on July 27th, shipped out on August 5th, and arrived August 12th. Ordered 5 items out of which 4 items arrived on that date. All my items are great quality. Can't complain. The last item on this order was shipped out on August 14th. I have yet to receive it. But that's OK with me.
Also, I have made orders but then changed my mind on them and I have called btr to cancel my orders and they have been extremely nice and professional about it. As long as your item has not been shipped out to you, you can cancel and get a full refund back on your credit card.
So far, I love this site! Great deals!

I'm hooked to this site! Duty free shopping for Canadians, great selection and awesome deals :) you have a year to return items if not used so there is no worries of being stuck with an item you hate. When you purchase items you get a shipping pass so if you want to add more items the next day they don't charge shipping again. Their customer service is great. I had a few questions and they answered me right away! Definitely worth checking out.