Beyond The Rack

GOOD PRICES

I've only recently bought a few things at Beyond the Rack... Actually quite a lot. Since the deals seem to be very good, I have already made 3 separate orders. The process seemed easy and i received a confirmation email right away. I even received a phone call a few days later. I did notice that my orders say that they will ship in around 2-3 weeks which is reasonable. However, after I've read these reviews and have seen nothing but negative comments, I am a little worried. I hope my items do come in good shape and quality and will not take a ridiculous amount of time to deliver. I hope Beyond the Rack does not disappoint me since I really do look forward to becoming a usual customer and I really do love their deals. Looks like I will just have to wait and see.

Well I don't get these so many very bad reviews. I've been ordering from this site for more than a year, and in total, I'm satisfied. First time I bought a sweater and a winter coat from them. They are actually good quality. I wear the coat even in -10°C (below that I wear my main winter coat!). To my surprise, I received them in a week. After that all my orders have arrived in about a month, which is fair considering the price. A top, leggings, a pair of earrings, a pair of boots, etc. Of course I don't buy very expensive items from them, but when they send me a 15$ credit and that coincides with a free shipping event, I think the purchase becomes very valuable.

The website gave me a $20 giftcard so i decided to use it, then they had a coupon for 10 off your first order so that was 30 wich I used for 2 pairs of boots and 2 shirts I only paid shipping $5.95! I thought my order would take about a month to get to me but I was so surprised when my order arrived in 2 weeks my items were just as discribed, I was extremly happy with my 4 items for 5.95! Thank you

There are many shops within beyond the rack. Generally the service is excellent, prompt. And helpful. The products range from shop to shop, but generally coming from China. The prices are reasonable for lower end goods, but beware of the higher end items, do comparison. The return policy is very good, fair and easy.
Update: since I last posted a review the site has undergone some changes in its shipping, now it takes close to a month to receive most orders, especially clothing coming from China. Also the customer service is not so prompt. Usually 3-4 days may pass before the response, which is very vague, stalling for time I think. Otherwise the return is still decent and simple, but is only credit.

Had overall positive experiences with BTR. Delivery used to take forever but they've addressed that -- and lowered their S&H charges. Have made many purchases over the last few years and the goods have been of excellent quality. Returns (eg clothes that didn't fit) were no problem; though you get a credit, not a refund, unless the goods arrived damaged/defective. BTR is one of the companies that sold me on the idea of online shopping.
Update (5/15): 1 negative experience in past year: bought bedsheets that started falling apart after a few months. BTR wouldn't refund because product had been opened/used/laundered - which was understandable - but they also refused to give me contact info for the manufacturer or supplier so that I could pursue quality-control issues with them directly (+ ask for replacement). That said, BTR customer service is usually very good about at least providing a partial account credit when they can't or won't give full satisfaction -- which still outs them ahead of most of their competitors.
Update (3/17): BTR now under new mgmt. Service is good. But seems like not as much on offer.

I ordered gold earrings from them expecting them in about 3 weeks. When they had not arrived after 2 months I called as I had read that they had filed for bankruptcy protection. I asked for a refund to my PayPal account and received it within a few days.

I received my order a day after the latest ship date. The 2 dex dresses are well made and a perfect fit. Love them

I would have given it 5 starts if their delivery was faster. I've been a customer with this site for at least the last 5 years. While the services are not perfect the products are always high quality and their customer service is great.
You can return anything that still hasome a tag on it within 12 months of purchase, but you can't exchange since their products are always changing.
Shipping is about $6 but then you get free shipping on anything you might order in the next 3 days. It takes a while to get your order because it comes first from the seller so give it about a month to get to you. You can see the tracking information right on their page and it's constantly updating you on delivery.
Bottom line is, I love this site, it's always come through for me when I'm getting ready for next season or an upcoming holiday or event.

I love this site, I just received another purchase yesterday. So items are still being sent out, although I am concerned that the site is down. I'm reading some bad stories, everytime I had a issue I contacted them and was given a credit in exchange for my troubles. Hopefully they'll will get back on track soon.

I've ordered many products from Beyond the Rack. Yes, it does take a while to get things, but it STATES that in the product information. Why do people complain about that when it says so? I just don't order anything I need right away. I've purchased shoes, purses and even a cookie jar. I have been ordering for at least 2 years and never a problem. Have even received a credit when a product took longer than expected. This site isn't for everyone, but it is for me.

I have to admit I was a bit scared of receiving my purchases after reading all the reviews on here. I hadn't really done my home work and placed two orders. The first shipment was received within 12 days of my order. The second one, surprisingly, was placed last Thursday and I received my package today... which is within 3 business days. I got exactly what I expected. They weren't high end. But I now have 6 pairs of shoes and 4 pairs of boots... that will get me through the season. And all of this for less than $200. So, while I can't speak to anyone else's experiences, I thought I would at least put on a decent comment on here to say that Beyond the Rack lived up to their promise..

I've only ordered one time from Beyond The Rack, it was a shirt that I liked very much. I had no problems with delivery or size, I think I will give Beyond the Rack another try.

I ordered many times from this website over the years and I never had any issues whatsoever. Everything I ordered was good quality and I was always happy with my purchases. And it's Canadian! :)

I have been shopping with Beyond the Rack for about 3 years now.

Some items do take a while to come, but that is because, as I understand it, they only buy what has been ordered.

I have also purchased designer goods from them and they have always been authentic, if you sell fakes as the real deal, a business can be in serious trouble.

When they have not been able to meet their order as they were not able to get the item, they have always refunded my money promptly and usually with a gift card as well.

On-line chat customer service is excellent.

I have also had the odd delivery problem but that is beyond the control of Beyond the Rack, it is a Canada Post issue. What I have been told to do when a package goes missing is inappropriate I think, looking in neighbours yards etc. I don't think my neighbours would appreciate that. But Canada Post will also tell you to do the same thing.

Overall, good deals and good service - for what you pay.

I've made 3 purchases from BeyondTheRack, starting on January 6, and have received them all pretty quickly. First purchase: Ordered Jan 6, received Jan 14.3 pairs of shoes and a dress, all seem decent quality, fair price, no complaints.

Second purchase: 50 pair shoe rack for $20. I checked on Amazon to see if it was really a good deal, and the same shoe rack was $40-$50 there so I bought it. Ordered Jan 9, received Jan 17. I haven't opened the box yet as I will be moving soon and will wait until I get settled in my new place.

Third purchase: $10 cat toy within 3 days after my second purchase to take advantage of their 3 days of free shipping after any purchase deal. Ordered Jan 11, received Jan 22. My cat loves it!

Their regular shipping charge is $9.95, which I think is a bit high but I guess I'm just spoiled with free shipping. Still, great products at decent prices.
Will likely order from them again.

I ordered a few items from the site recently and had absolutely no issues with ordering, payment, or shipment and receiving my items. I read the fine print to make sure I was aware of how long it would take to recieve my purchase (they are up front about this). I cannot speak to the quality of all of their items or whether they are knock offs as I only ordered a few fabric/metal belts. I do recall ordering a pair of nyla boots from here a few years ago and experienced no problems at that time either. I did have a several weeks wait (3-4 weeks) for the boots. They let me know the progress of my shipment when it shipped. Hope this helps.

I guess it's the case that people are more likely to submit a review if they're unhappy. I have ordered from BTR many times. I've purchased fine jewellery, a vintage Hermes enamel bracelet, clothes, cutlery, sheets, pillows, a bathing suit, and a Soia and Kyo winter coat, among other things. I've probably made 20 orders in 3 years. When you buy from flash sale sites, in my view you need to realize you can't get something for nothing. How much quality do you really expect from plastic boots for 9.99? Temper your expectations and don't expect Chanel service at Winners prices. Read the product descriptions closely, realize that pearls for 20 bucks will be of merchantable quality but not as fine a strand from Tiffany. Waiting for your purchase to ship is part of the process. If you're unsure, stick to brands you recognize. I'm happy to contend with that in exchange for some killer deals. If you're not, perhaps you'd be happier sticking to regular shopping. Like hunting for vintage finds, flash sales aren't for everyone.

I have made several purchases and feel confident in buying from this Quebec Canada based company. They do have unique products from all over the world so I suggest checking the country origin. The customer service is good and when they delay or cancel an order due to supplier problems; apologize by telephoning, email and usually offer a $10 coupon with an expiry date. I wouldn't usually spend more the $100 on line unless it is fully refundable and within Canada.

I've made a few purchases from BTR and I have been 100% satisfied with all of my orders. Shipped quickly, items were all accurate and good quality. I'll definitely be purchasing from BTR again.

Ordered a beautiful watch, got it well in advance of the mentioned date. Very Happy

Used to be a regular customer when BTR was at its peak. Recently revisited and ordered 2 pairs of shoes, and had no idea about its change of CEO etc. Was apprehensive. I was well aware that items take time to arrive given their shipping strategy. I contacted on FB and got immediate response and was given an estimated arrival date. 1 item arrived and the other did not even though it is the same vendor. But I contacted again, and they said that the vendor was out of stock and refunded the remaining amount immediately. I was happy that I did not lose money like others.
Looks like things could be shaping up for BTR. But, maybe you guys should first establish contact with them before placing order if you have any apprehensions?

I spent $350 on this site on a bunch of clothing ideas with the most expensive one being $30. Then I thought to myself, I should have checked the reviews on this site before buying. I then came to this site and read all the bad reviews. I became a little worried but knew I couldn't do anything so I would wait and hope for the best.

I was pleasantly surprised. My orders shipped within the stated 3 weeks and I was very impressed with the quality of all the clothing. I did not like two of the skirts I got and I am thinking of sending them back. (Although, I am not sure it is worth the hassle.) The quality was excellent and besides the two skirts, everything was identical to the pictures.

I am writing this review as there is so many bad reviews and I actually had a good experience.

I have now ordered about $250 more of clothing, bedding, and house hold stuff. My first idem arrived within two weeks. I am still waiting for the rest but I hold good hope that I will be happy. If I am unhappy with what I get and get bad c/s, I will certainly update my post.

In terms of the shipping time, this site clearly states in many spots that items with take 2-3 weeks to ship, plus delivery time to your house.