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BeyondMenu has a rating of 1.52 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeyondMenu most frequently mention credit card, customer service, and chinese food problems. BeyondMenu ranks 148th among Food Delivery sites.
This company responds to reviews, but usually not within the first month
No positive highlights yet
I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.
I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation. Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.
I have received a few uninstall reviews on my FB page, and one 2 in general that were total lies.
I've learned that a restaurant can not please all the customers they serve all the time. All we can do is try.
I resisted allowing delivery service for a long time just because of the nature of the food delivery.
My restaurant offers a top quality stake, many comment that it is the best in town.
I started using Door Dash, and seen negative reviews on our stakes. Some one orders a med-rare stake and the stake is placed in a take out container that is designed to keep food hot, the stake continues to cook while in route to the customer. When the customer receives their meal the stake is now well done, or close to it. The customer is then pissed off and goes onto Doir Dash and leaves a bad review. This review hurts the business, and the writer of the review orders else were next time.
I found that a person can come into the restaurant and have several meals with no negative issues and then try the home delivery and end up writing a negative review. The best path forward is to be careful what you order, and don't expect it to be quite as good as you expect. If you want top quality then go out and eat, and then judge accordingly.
These companies all use the same drivers. It is a pool of drivers that deliver for all the services.
I think it has to do with the particular restaurant you order from more than anything else, there is room for improvement such as how we are not ever allowed to go back and edit our review once we post and when something isn't available that you ordered & it was subbed, we should be able to vote on the subbed item instead of only being able to vote on the original one we didn't even receive!
I also think that it makes no sense to me whatsoever that if someone orders before a store opens to begin with, that it goes from the earliest request time being 12:45 p.m. on one page to showing up as a. S.a. P. on another page. I also couldn't help but notice that if you are someone who opts out of tipping, how it only highlights tip w/cash in green but doesn't do the same for other so while it goes through as 0.00 tip it still is on tip w/ cash in green the whole time. It doesn't cause confusion but it does annoy me a bit because I feel like it should all match up precisely once we choose, in the color scheme.
The bottom line is that near that request time the restaurant called me which was the only thing that made sense about that part.
In the end it worked out for me and although I was very scared initially based off of other reviews, I ordered from a local chinese restaurant that I unknowingly went to pick up a order from before and this time received delivery!
The restaurant was the one that had this app listed which means this company needs to play catch up because it appears to be better than a couple of other apps that are much more popular but have a way worse rep than this one in my opinion, yet this one doesn't have the pull because of lack of advertising. I assume that they are surviving merely on word of mouth at this point and that is so old school in this day and age.
I saw a lot of awful reviews on here, and got a bit worried. Then my food showed up! I ordered chinese food off the app. I got exactly what I ordered, within an hour, and the food was really hot. The delivery driver had less of a problem finding my apartment than local pizza places do. I will definitely use them again.
Hi Heather M.,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
Had no problems except that I screwed up and set a reservation for 1 person when I meant to put 4 and couldn't find how to cancel or edit it, but I just called the restaurant and fixed the reservation directly with the provided contact information. So all good.
Hi Shelby L,
Thanks for your positive feedback, we'll make sure to continuously improve our quality of service to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
I usually use it for pu, once for delivery. Every time has been successful. Must depend on your location. I will continue using the app.
Hi Brian P.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I ordered Yokohama from this website in Harrisburg and got my food in a timely manner. Only thing was when I got an email there wasn't an estimated time of arrival so I did get a little nervous. Other than that it was great!
Hi Bri, Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
I used BeyondMenu for the first time today to order from my local Italian place. The restaurant received the order promptly and food was delivered within 30 mins. No complaints here.
Hi Dee H.,
Thanks for the positive feedback! We make sure to always improve our quality of service to give customers and restaurant owners a better online ordering experience.
Regards,
Beyond Menu Customer Service
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Hi Jasmine B,
We are pleased you like our service. Rest assured that we are continuously working on ways to serve you better in the future!
Sincerely,
Beyond Menu Customer Service