• BeyondMenu

BeyondMenu

Overview

BeyondMenu has a rating of 1.52 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeyondMenu most frequently mention credit card, customer service, and chinese food problems. BeyondMenu ranks 147th among Food Delivery sites.

  • Service
    24
  • Value
    22
  • Shipping
    14
  • Returns
    12
  • Quality
    21

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I will be stopping pmt on the credit card as poor service.
  • When I called Beyond Menu to complain, the customer service rep wasn't just unhelpful, but rude.
How would you rate BeyondMenu?
Top Positive Review

“Very reliable. Poor experiences likely due to restaurant.”

Will L.
3/10/22

I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.

Top Critical Review

“Avoid Beyond Menu”

Art B.
12/4/23

I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation. Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.

Reviews (263)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (45) customer service (42)
Thumbnail of user artb154
1 review
2 helpful votes
December 4th, 2023

I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation.
Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.

Service
Value
Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Art B.,

We regret to inform you that we cannot locate any records associated with the order number you provided, which is Order # 100001. It appears that the order number you provided either does not exist in our system or has not been issued by Beyond Menu. Please feel free to contact our Customer Support hotline at (630)776-3590 for further assistance. Thank you.

Thumbnail of user jujubet
1 review
2 helpful votes
March 9th, 2022

BeyondMenu has no value or morals. I've remove them from my Google Business Listing many times... so they hacked my account to add it back on multipy times. They do that so they can ride on your existing customers thru Google Business Listings and make their fees off your existing customers without investing to bring you new customers. These freeloaders wont cancel the service as I requested many times either as it's been going on several years now. Beware of this company!

Tip for consumers:
They will call you regularly to get the code from Google they have requested to send to you so they can have access to your Google Business Listing. They will from time to time request this code from Google until they have gained access to your listing. BEWARE!

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Jujube T.,

Please be advised that it would be impossible for any third party service to "hijack" your google listing. For anyone to gain access on a particular google listing, a Google code is needed to gain access on it and these google code postcards are sent only to the restaurant's address. Unless your restaurant provided us that code and we entered it on Google then that's the only time we can gain access on your restaurant's Google page. An access on your listing is needed to change any information on it. Others may suggest to update the information but if you will not approve it then it will not show online. Google's algorithm can also cause automatic update on your listing. There are a lot of factors that can do this change and if you need help to understand them better or to double check them please feel free to contact our Customer Service Hotline for further assistance. Thank you!

Thumbnail of user willl177
1 review
3 helpful votes
March 10th, 2022
Verified purchase

I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.

Tip for consumers:
Vet the restaurant you're ordering from. If you have an issue with the accuracy of your order, it's likely because of that.

Products used:
Online ordering service.

Service
Returns
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Thanks for the awesome review, Will L.! We’d love to continue providing great service to awesome customers like you!

Thumbnail of user isal14
1 review
3 helpful votes
July 19th, 2022

My girlfriend hired them for our restaurant and they kept making shady requests for access to our actual business listing. We called them and told them to stop, so they found a WORK AROUND and stole the business listing and revoked all our access and put their own website in there. SUPER SHADY BUSINESS. And now we have to wait to get access back to our OWN BUSINESS. BEWARE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Isa L.,

Please be advised that for anyone to gain access on a particular google listing, a Google code is needed to gain access on it and these google code postcards are sent only to the restaurant's address. Unless your restaurant provided us that code and we entered it on Google then that's the only time we can gain access on your restaurant's Google page and as of this writing there's no other work around on this one. In short, unless the code that was sent to your store was given to us. We hope we were able to clarify your misconception on this matter.

Thumbnail of user unhappyc608
1 review
2 helpful votes
September 12th, 2020

Ordered pick up food and noticed at home that items were missing and the rest of it was far from fresh. I don't see why I have to pay full price for an incomplete order so I tried to reach out to beyond menu. They emailed me back saying they tried to call me ( I don't see a missed call) and I needed to call the restaurant. This is not very helpful. I won't use them again

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi!

We're sorry for the inconvenience. We would be very much oblige to help you regarding your refund request. Please give us a call at our hotline numbers 630-776-3590 so we can process a refund for you. Make sure to have your order number ready. Thanks.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user mm1146
1 review
4 helpful votes
February 26th, 2021

I searched for my favorite restaurant on google and mistakenly clicked on the "got to website" link in the Google info panel on the right, thinking it would go to the restaurants website. It didn't. It went to beyondmenu's fake site for the restaurant. The menu and contact info all looked legit but some of the interface didn't work as I remembered the last time I ordered from the restaurant. The prices also seemed very high. I proceeded to checkout anyway (stupid me). The site required me to create an account... so I figured the restaurant had decided to go with a new online vendor. However the site said there was a problem verifying my credit card. I double checked and all info was correct. So I called the restaurant and placed my order over the phone. The bill was more than 25% cheaper. I then informed the restaurant owner of this apparent scam. They said they were not aware of beyond menu and were attempting to fix the links. This is very frustrating. Don't use Beyond Menu... It is a SCAM.

Tip for consumers:
Go to the actual restaurant site instead. You'll get a better price and won't get scammed.

Products used:
Website only. I hope the order did not go through (as advertised).

Service
Value
Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi M M.,

May we know what restaurant were you referring to? It's impossible that the menu prices on our end our 25% higher that those of the restaurant since menu details comes directly from them. Also may we ask on what part were you "scammed"? You mentioned the transaction was not successful since your credit card was not verified, is that right?

Real customers of our website would usually call our customer service hotline regarding such issue, kindly call our Customer service hotline at (630)776-3590 if you need further assistance.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user rayn132
2 reviews
0 helpful votes
February 12th, 2022

Great food. Allow extra time if ordering on weekends. Wait time is an additional hour due to Door Dash and Grub hub orders taking precedence over pick up at carry out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Thanks for the awesome review, Ray N.! We’d love to continue providing great service to awesome customers like you. Cheers!

Thumbnail of user dianas693
1 review
1 helpful vote
February 20th, 2021

The only reason for 1 star is just to write this review. I will NEVER use online ordering with beyondmenu again! This was my first and last time to place a order that has to go through them. I am so very upset, spending $35 on myself for Chinese lunch specials and not one item placed was correct! I called the restaurant and they stated they never received any of my special instructions, so yes, I'm pissed with this beyondmenu! In fact, I have called this same restaurant in the past with special instructions and orders have always been correct.

Service
Value
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Diana S.,

Please be advised that once you placed an order with BeyondMenu.com an email with the exact information of you placed online will be sent to your email address. In any event a customer, like yourself, placed special instruction on the order, the same information will be sent to the store directly and to your email address as well. May we ask if you have ever called our customer service to verify what happened? Have you also checked the order details sent to your email to check if the special instructions were included?

Let us help you verify what happened, kindly call our Customer service hotline at (630)776-3590 for further assistance.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user markh1936
1 review
1 helpful vote
June 21st, 2020

Placed an order thinking it was being placed directly with the business, however I did not get a confirmation of when the food would be ready. When I called the restaurant is when I found out that the order was not placed with them but through Beyondmenu. What made it worse was that I was told the order would not be ready for an hour! When I finally arrived at the restaurant they were having a sale every second sushi roll was 1/2 off! None of my 4 rolls were discounted. So needless to say I feel a bit ripped off!

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Mark H,

We are sorry for the negative experience. Our menu price is patterned along with the restaurant's. However, some stores have certain discounts only applicable for walk-in or store orders--this does not include those orders placed online with their ordering partners. Some restaurants also don't call to update their menu price or discount price, so as a result prices on our website aren't updated as well. Please give us a call at our hotline numbers 630-776-3590 if you have further questions.
Thanks.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user sayeedah
1 review
1 helpful vote
August 23rd, 2021

BeyondMenu seems to cater to small, hole in the wall places that are not real restaurants. For example, a Hunan Delight delivery, I could not eat any of it and threw it out.
I then decided to try another business from their site, Golden China. They
Also delivered TERRIBLE FOOD!
The so called "restaurants" on this site are places where you can not sit and eat. They have only take out and delivery. The food is sub par at best. Now, I am out over $51 because I was hungry and used their service to order food. If DoorDash had not had technical issues with their site, I would never have used them.

Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Ms. Sayeeda,

We understand your complaint regarding the recent orders you placed. Please take note that BeyondMenu doesn't have any participation with how your orders are prepared or have any obligation to instruct restaurant owners on how they prepare their food or do their recipe. If you do have any complaints with your order we are very much happy to help you communicate it with the restaurant or even help you with your refund request simply call our Customer Service Hotline. Upon chekcing our records, we have also received the same email complaints from you via email and website messages and we have tried to reach you numerous times on your phone # but to no avail. Again, if you need further assistance please feel free to call our Customer Service Hotline at (630) 776-3590.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user sy52
1 review
9 helpful votes
September 22nd, 2020

We are a restaurant that used to use BeyondMenu. Speaking from personal experience STAY AWAY. Their "customer service" doesn't help at all and many times you are left to figure stuff out on your own. When asked to speak to the manager we were told they don't even have one. I'm not even sure how that works. We have called multiple times but nothing have been resolved. Tip does not go to the restaurant whatsoever, payments have not been processed to us, and they are STILL sending us emails stating that WE owe them money. Terrible company. Do not use.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi!

Seems like there's a misunderstanding regarding your bill, we would be very much happy to help you explain the bill that you received. Please give us a call at our hotline numbers 630-776-3590 so we can help you with it

Sincerely,
Beyond Menu Customer Service

Thumbnail of user johnm4934
1 review
0 helpful votes
May 2nd, 2020

I called their "hotline" to cancel my order seconds after my order, as I had accidentally ordered from the wrong restaurant with a similar menu. They said they had to call the restaurant. Seconds after, I got an email saying the food was ready. Then, the customer service agent called and said the food was ready and they refused to refund my money. This is a clear SCAM intended to keep their money and not refund.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi John M.,

We would like to know more about what happened so we can fix the problem. We will not charge customers and force them to pay for an order they do not want. Please give us a call back at 630-776-3590 so we can further assist you.

Regards,
Beyond Menu Customer Service

Thumbnail of user kooberia
1 review
0 helpful votes
October 25th, 2021

Are you especially Looking for Snap Kitchen coupon code, promo code, specials and deals?
We have been advocating natural, fresh, healthy consumption concept and fashion tea culture to spread to every consumer that comes into our door. A special place where you and your friends can hangout with nice, refreshing. Kooberi

Thumbnail of user janellen28
1 review
2 helpful votes
September 2nd, 2022

I almost never leave reviews, but when your food doesn't show and it's been 2 hours past your delivery time, you start to wonder. I called and they told me they had canceled my order, even though the restaurant said they made it and it was picked up hours ago. Sounds to me like one of the drivers stole my food. My daughter and I waited and needless to say was pissed. Never got a call back from the company, when they said they would call back within an hour. I had to call back the next day to make sure I got my money back and they couldn't
To explain to me why they canceled my order. I will never use this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Janelle, thank you for your feedback and we appreciate you taking the time to speak with us over the phone in order to fix this issue. One of the drivers of our delivery partner picked up your order for delivery then 30 minutes after your order's estimated time of arrival we received a notification that the delivery job was cancelled by the driver. We immediately called the restaurant and found out that the food order was picked up and never returned. We have also tried contacting the driver and our delivery partner but to no avail and this unfortunately led to this problem. We’re so sorry that you and your daughter didn’t get your meal, rest assured that we're continuously working with our delivery partner to improve and prevent this from happening in the future. As a courtesy, we've sent you an email with a discount code that you may use on your next purchase, and hope you'll give us another chance to earn your business.

Thumbnail of user mionen
1 review
0 helpful votes
February 1st, 2020

1 - There is no real way to contact them. You can leave them a message on their site and you will NEVER get a response, I have tried about 12 times.

2 - Food mods are not an option ever?!? I like ordering pizza for example. If I order from any pizza place on this site, and if I choose a named special pizza, I have no option to add extra toppings. WTF?

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Mione,

We understand your situation and would like to correct the problem. Add on items are actually dependent on the restaurant's menu they sent us upon set-up. If you're having a trouble adding an item you can reach out to us at our hotline numbers and we'll be more than willing to do it for you. For this matter, we would like to know more about the restaurant and the order so we can coordinate with them and make necessary menu corrections. Feel free to reach us on our hotline numbers at 630-776-3590.

Regards,
Beyond Menu Customer Service

Thumbnail of user harolds687
1 review
0 helpful votes
July 18th, 2023

I have received a few uninstall reviews on my FB page, and one 2 in general that were total lies.
I've learned that a restaurant can not please all the customers they serve all the time. All we can do is try.
I resisted allowing delivery service for a long time just because of the nature of the food delivery.
My restaurant offers a top quality stake, many comment that it is the best in town.
I started using Door Dash, and seen negative reviews on our stakes. Some one orders a med-rare stake and the stake is placed in a take out container that is designed to keep food hot, the stake continues to cook while in route to the customer. When the customer receives their meal the stake is now well done, or close to it. The customer is then pissed off and goes onto Doir Dash and leaves a bad review. This review hurts the business, and the writer of the review orders else were next time.
I found that a person can come into the restaurant and have several meals with no negative issues and then try the home delivery and end up writing a negative review. The best path forward is to be careful what you order, and don't expect it to be quite as good as you expect. If you want top quality then go out and eat, and then judge accordingly.
These companies all use the same drivers. It is a pool of drivers that deliver for all the services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mandys95
1 review
2 helpful votes
January 20th, 2020

I've used this before without much difficulty but tonight the app never seemed to finish processing my credit card. I couldn't find any way to refresh or check wtf was going on. Finally had to call the restaurant and guess what? They did have my order and were preparing it. This does not, however, fill me with confidence in the security of my information. I will never use this app again. I found this site because I had to search for help and I must say I am in total agreement with all the negative reviews.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Mandy S.,

We're sorry for the inconvenience. Your security is our top most priority. We only charge our customers once and then forward to restaurant the order. It might have been a technical glitch you experienced from our website however that didn't mean payment processing didn't finish. You may reach us at out hotline numbers for issues like this in the future at 630-776-3590 so we can further assist you.

Regards,
Beyond Menu Customer Service

Thumbnail of user shanksn
1 review
0 helpful votes
May 21st, 2020

Asked for a refund and it was processed on their end but their website is horrible. Worst customer service ever and then when I called to speak to a manager I was told there's no manager I can speak to and no transfer button?!? What kinda BS is that? The manager is supposed to call me but I have yet to hear back. No fault on the employees end of course but HUGE fault with the management of the company. Completely unacceptable to not have someone on the management end ready and willing to handle disputes.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

HI Shanks N,

We would like to know more about what happened and help you with the disputes. Please give us a call back at 630-776-3590 and we would be more than happy to assist you.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user lindseyh103
1 review
1 helpful vote
March 19th, 2020

I've had no issues ordering with them, no unexplained or double charges on my debit card, delivery drivers usually arrive on time, etc. I actually like this service more than most other food delivery services. The only thing I would change is that there is no way to track your order, so you're kind of in the dark for a bit. But if you choose a reputable restaurant with decent reviews, I don't think you'll have a problem.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Lindsey H,

Thanks for the positive feedback! Know that this is noted and we are continously working on ways to serve you better.

Regards,
Beyond Menu Customer Service

Thumbnail of user jessicaj405
1 review
10 helpful votes
February 17th, 2020

I used this website to order food from a restaurant nearby. I always go to pick up my food, and I enter in a tip with my payment. Come to find out tonight that the restaurant doesn't get my tip! The website does! Why would I be tipping this website if their delivery drivers aren't even delivering it I'm picking it up?! Thinking about calling the news about this one, people deserve to know this stuff!

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Jessica J.

We would like to know more about the issue so we can fix it. Please provide us the Order number or transaction date and the amount so we can take care of this for you. Please reach us at our our hotline numbers at 630-776-3590 so we can further assist you.

Regards,
Beyond Menu Customer Service

Thumbnail of user tamjeeds
1 review
1 helpful vote
July 5th, 2019

Ordered food for pick up through Beyond Menu on 7/5/2019, at around 7:30pm. Apparently the order never got to the restaurant (this was an hour after the order was placed). When we called Beyond Menu, they didn't offer refund for right away. On top of that they lied that they offered us a 10$ coupon to the person who went to pick up the food (they never received any such calls). Overall terrible experience and would not recommend it.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Tamjeed S.,

We are sorry for the inconvenience, we normally don't issue refunds right away without confirming it with the restaurant. You may reach out to us through our hotline numbers at (630) 776-3590 so we can further assist you.

Regards,
Beyond Menu Customer Service

Thumbnail of user syires
1 review
0 helpful votes
February 29th, 2016

Today my order is really late, I called them and the restaurants internet went down. Gave my name and number and they called me back a few minutes later telling me the delivery was on its way. Just pay cash whenever possible. Don't use your card and be worried you lost money If you can avoid it.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Syire S.,

May we ask for more information about the order and the restaurant so we can assist you further? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.

Regards,

Beyond Menu Customer Service

Thumbnail of user bradleyj67
1 review
2 helpful votes
May 24th, 2020

I placed an order with them for the Dragon Cafe in La Vista, Ne. I had intended to have Peking Duck for dinner on my birthday. I received an email assuring me that my order had been sent to the Cafe. When I went to pick it up, the Cafe had no record of my order at all. There is nothing on the BeyondMenu website to indicate that you have to sign up, or download an app to your computer. Just place the order and you are all set. Just lies and incompetence is what this business is. BeyondMenu did not reply to my emails or act in any way like a trustworthy business.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Bradley,

We apologize for the inconvenience. We would like to make things right for you, please give us a call back at 630-776-3590 so we can fix the problem and avoid the same thing from happening again.

Sincerely,
Beyond Menu Customer Service

Thumbnail of user christopherb385
1 review
0 helpful votes
March 17th, 2019

I've ordered food a few times from them for a particular Chinese restaurant. However there was an issue with billing. They must have called my phone 2 dozen times (the restaurant). Then they showed up at my house. It was unacceptable. Tried to resolve it with Beyond Menu (who handles all payment) and both Beyond Menu and the restaurant were tricky and scamy. Will never use them again. Ever.

Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Christopher,

Sorry about the negative experience. We would like to make things right for you. Can you please provide the Order details or the restaurant's phone number for further assistance? You may also contact BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.

Regards,

BeyondMenu Customer Service

Thumbnail of user annaw1237
1 review
1 helpful vote
April 24th, 2023

This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be delivered I was notified that the driver canceled the pick up. I had to call three times in order to finally ask for a refund. The first two times I called I was told that i would need to go pick up the order. When I told them i did not have a car (the only reason i would have someone deliver my food) they said they were trying to contact the restuarant and would contact me back in 3-5 minutes. On my 3rd call I was told they were trying to reach the restuarant to see if anyone there could deliver it to me. I finally had to ask for a full refund. DO NOT USE THIS SERVICE! I WAS DIRECTED TO THIS FOOD DELIVERY THINKING IT WAS THE RESTUARANT! THEY DID NOT DELIVER MY FOOD AND THEN TRIED TO GET THE RESTUARANT TO DO THEIR JOB FOR THEM.

Service
Value
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Thumbnail of user leonc28
BeyondMenu C. – BeyondMenu Rep

Hi Anna, we are extremely sorry for the inconvenience you experienced with your most recent order. After our delivery partner cancelled your order, one of our agents who was keeping track of it immediately contacted you to see if you could pick up the order. When you told us you couldn't, we tried contacting the restaurant to see if they could make a delivery. Since the store was unresponsive on the phone, it took some time to get through. When we finally reached the owner, we learned that their store had to close that day due to an emergency.

We would also like to thank you for accepting our call earlier and letting us explain this matter to you—we will use your feedback to refine our efforts so this doesn't happen again, and we hope you will consider us again in the future!

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From the business

Free online ordering website. Browse local restaurants delivery menus, coupons and reviews. Sushi, Chinese, Pizza, Indian, Thai. | Serving: Atlanta, Baltimore, Boston, Chicago, Denver, Houston, Las Vegas, Los Angeles, Miami, Milwaukee, New Jersey, New...

Company Representative

Thumbnail of user leonc28
BeyondMenu C.
Customer Service
Usually responds not within the first month

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