Shipping was so high, I was reluctant to buy at all. $18 for domestic shipping something so small is really excessive.
The product selection is excellent, but the checkout page needs work. Too much scrolling on mobile. Consider a more industry standard approach that collects the information then shows a more readable summary to improve mobile checkout.
Web store is basic. Adequate. Prices are great. Shipping a bit high. I emailed customer service and they gave a discount on shipping. Took a couple of days. Love the Authentic product guarantee. That got my business worth the wait. If the shipping goes well I'll check back if I need other products.
I expected free shipping or some discount since I registered my email as a new account and made my first purchase.