Better World Books

I ordered a bunch of books that were listed as "very good condition" and when they got here they were old ex library books. Not what a I played for. When I bought 1 book it was packaged in just a plastic mail bag with no packaging, of course it arrived severely damaged. Every book comes with a paper based sticker ON THE SPINE which do not come off easy and leave sticker residue behind. I ended up ripping one of the dust covers of my books, can't imagine how horrible buying paperbacks from them would be. Avoid this website

I will never use this site again. They are sending me spam 3 times a week. There's no way to unsubscribe. I emailed customer service, and the spam stopped for a while, THEN IT STARTED UP AGAIN. Nightmare.

Purchased a book during COVID (from BetterWorldBooks UK) and still have not received it at an overseas location 4 months later. No tracking information was provided so there is not evidence the book was sent. Better World Books have washed their hands of the matter and said they don't offer refunds if you contact them after 60 days of not receiving a book. Have just lost $50. Buy at own risk. Don't do it! There are lots of reputable sellers out there and this is not one of them!

DO NOT ORDER FROM HERE. It takes forever for them to email back if you have issues with your order (They don't have a live line for customer service). You want to cancel your order? Good luck! By the time they reply stuff will have already shipped. Returning is a hassle and expensive and could cost you a lot of $$$ (You have to pay return shipping). Better off using Amazon and Thriftbooks.

These scumbags are unprofessional and I will never buy from them again. They sold me a book. Good book. Arrived in mail fairly quickly. But I had asked immediately and politely for a simple receipt. They said since some people order books as gifts, they don't provide receipts. I told them it's not a damn gift, it's for me, please include a receipt. They said no. A simple receipt for a sale is standard and they flat out refused me. These people are scumbags.

I have received all books from BetterWorldBooks except 'Anne Frank: the Biography' (order: *******). When I notified them about this they said (more or less) 'too bad you waited too long to notify us'. My star rating is for this very poor and heartless response and not for my other orders. Just goes to show if you treat people badly once it has implications and they won't forget it! Though I still order from BetterWorldBooks I couldn't recommend them to others just in case they get burnt as I did!

I bought three books on the 1st October 2021 and have still not receives my order after two months two weeks down the line. I say they are a scam because their website does not offer tracking numbers for their orders. And what is the reason for no tracking details and just the order number. How does one go to the Post Office and ask for shipment without a tracking number?

As matters stand now, my status of the books I ordered reflects that I only ordered two books and not three as before. Initially, one book was to have been shipped from USA and others from UK. However, the one from UK does not reflect anymore and its just those from USA.

I still have email communication I had with them as proof to all this. What I don't like about the reviews appearing currently on their website is that they are on their webpage, and not from an independent one. This rings a bell, isn't it?

Very bad experience. Book never arrived, no refund, no goodwill gesture. I won't buy anything from them again.

I ordered a book in Very Good condition and received an Ex-Library book with stickers on the spine and stamps inside. The binding was loose, the book heavily used and the condition could be listed as Fair, if it hadn't been Ex Library. Better World Books clearly misrepresented the condition of this book. I have sold used books and know how the condition code works, you can pick ONE from: New, Very Good, Good, Fair, and Ex-Library. It's like your age. You only get to choose one. You can't be 40 and 16. The whole industry agrees on this. My receipt even says Condition: Very Good. Their customer service sent me a canned response of "We work with many libraries who send their overstocked books or old editions for us to sell. The libraries then select a local charity or one of our literacy partners to receive a portion of the proceeds, in addition to earning funds for their own programs." So they justify misrepresenting book condition by using words like "charity" and "literacy partners". They were not apologetic at all, just send it back if you don't like it. You know they are just going to list it again as Very Good and fool the next customer. It sounds like all their books are Ex Library. Just avoid these guys. They are hustlers.

Although the book came in fine, both of the included CDs were broken and the book had a TRACKER in it (which is weird)! As soon as I opened the package, the CD's came out in shards! This is the first time ANY book service we've used has failed in shipping us quality books. This is so disappointing! Plus: this book is for a college class and if the Proffessor hadn't also sent mp3 versions of the CD I would be out of luck. I would be rating it zero stars if that was an option.

Bought a book on eBay. Three days later I'm told it's out of stock and to wait a couple days for a refund. I pointed out the obvious, and "Leah" responded by arguing semantics with me. No apology, but they cancelled the sale on eBay to avoid my feedback, so I'll leave it here. Not an ideal seller on multiple levels. Avoid if you're reading.

I had a very poor experience with this company and their support team. I ordered a book and it did not arrive. I contacted them about this and was told "Customers must inform Better World Books of nondeliverey within 60 business days of shipping." I was unaware or this and didn't see any email saying it had been shipped. They will not give me a refund nor the book I ordered. I have emailed them several times and they send the same response every time. I will never use them again.

They cancelled my order hours after I placed it via Amazon. Cancelled without explanation or apology. I will never order from them again.

The book "Arts and Ideas" was described as a Hardcover Used Very Good. It wasn't USED Very Good, nor was it Used Good or anything close to keeping. The book was a trash and a soft cover with the front cover and rear cover bent into a permanent curls with creases in the binder so deep the front cover was barely attached. I threw the book away, because it was also filthy. The book appeared to have been laying cover down in a dirty attic or non-climate and non-air controlled environment. I didn't want the filty stained garbage in my house.

USA to Canada 21 business later no book. BWB ask me to wait another week. What a joke. Takes no more than 14 days and usually much less to get USA shipments. China to Canada takes less than 21 business days in fact I got an item in 2wks from China. I will never buy from BetterWorldBooks again. Paypal claim got me my refund. Avoid this dealer or make sure you use Paypal to secure yourself.

Super untrustworthy seller. I purchased a book and after I paid I got an email from them saying their supplier couldn't provide it. It was buying it new so I'm not quite sure why it could not be supplied! I bought it elsewhere. The kicker is almost 2 months later they sent an email wanting a positive review asking about my order! It's like the right hand doesn't know what the left is doing. They may have slightly lower prices but you don't know if you're going to get your book, and they had no problem charging me right away. So I think maybe they are some kind of a third party seller and they advertise a certain price and if it can't be met, they just make up something like their supplier can't provide it. Why sell new books with a supplier that can't provide it? Selling a book that is new implies that you are able to fulfill the order. Shady!

They will ship your books in nothing more than a thin plastic envelope that offers no protection whatsoever so your books will be crumpled and destroyed by the time they reach you.
DO NOT order from Better World Books, they don't care at all or respect what they sell or you the customer.

I have received three books in a row from these people that were not as described. These books were mailed in an unprotected plastic mailing sleeve that allowed much damage to occur to the pages as well as bindings. I asked for a return and refund on these books, they then filed a claim against me on eBay stating it was my fault that the books were not as described. The pictures below show one of the books they sold as "very good" which clearly shows the poor condition with brown mold stains. Absolutely disgusting business practices. Never again will I buy from these horrible sellers.

I ordered a book for a friends bday and was emailed saying it would arrive in 9 days (his bday was 14 days away) After around day 12 I emailed asking where it was. They emailed me two days later saying they're giving me a refund. I'll never use this site again.

I've ordered from Better World Books for years. Throughout the last year the quality of my orders has gone way done. I only order books listed as "very good" or "like new" condition but have received books with black marker all over the cover; bent front covers, among other issues. BWB has been responsive and issues refunds but there is something wrong when it happens over and over. The books are sent in packaging with no protection, stuffed into envelops, also causing damage. I don't want to have to spend my time messaging with them over and over after every order. Now the rewards program doesn't work for me and after back and forth messaging with them for a week nothing is resolved. It's just not worth my time anymore. They don't care and the quality continues to go way down. There is no efficient way to deal with problems.

This company sells books by ISBN number only and will throw any stock photo up in advertising it, whether it is the book they are selling or not! When you bring it to their attention they say you really should only shop for books by their ISBN number. So wrong! Beware Beware

I purchased 3 books from them via eBay. It was the Bill Hodges Trilogy by Stephen King, in hardcover. The 3 books arrived and all 3 were in large print format. I message the seller to return them. They did accept a return but I had to pay shipping, even after I sent them a screenshot of their listing, which did not indicate these were large print editions. Their broken record reply was "according to the ISBN number, we sent the right items."
They do take a while to respond. If you don't care about the book you're buying, well, I'd still suggest shopping elsewhere; preferably through a service that cares about their customers.

Both books were in really bad conditions. Pages broken, covers very ugly. They came from a library and there were stickers on them and they had the DISCARDED stamp in them.