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Betsey Johnson has a rating of 2.46 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betsey Johnson most frequently mention customer service, day shipping, and tracking number problems. Betsey Johnson ranks 1862nd among Women's Clothing sites.
This company responds to reviews on average within 12 hours
No positive highlights yet
After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here.
Betsey Johnson went bankrupt and was bought out by Steve Madden. When I bought shoes from betseyjohnsonshoescanada.com I had to first create an account, then my card was apparently declined, then a transaction for more than I had authorized showed up on my credit statement to Neecloth Hongkong, who they claim is their payee. They told me the increased price was the exchange rate but the price listed said CAD (Canadian dollars). Their emails, order confirmations, shipping updates were really unprofessional and sketchy. I reported it as fraud or a scam and cancelled my credit card.
I have been wanting these Betsey Johnson Rhinestone sneakers for some time now. I finally caved and spent the money and got some. Now know they are really pretty shoes! But they must be cheaply made. Know that I have only worn them maybe 5 or 6 times to work at the office (receptionist position) and one time shopping. So it's not like I've ran and played sports in them outside. I keep them in their original box when not wearing. These started coming apart at the seams little by little since about the 3rd time of wearing them. I could understand if they were cheap $20 shoes. But they are almost $100 with the tax. You would think costing that much money, they would hold up since they have been gently worn. They sure should NOT be falling apart this soon or at all for that matter. This is a photo of one shoe. The other one has begun to come apart also. Would I purchase again? No!
Same issue as Janine. $300 order, $100 bill from FexEx AFTER delivery. I contacted Betsey Johnson. The person helping me did not give a flying rat's behind. They copied and pasted some FAQ about taxes and was like "sorry bye". I do not have this issue with any other U.S. retailer. I had this same situation with a different company years ago. I contacted them and they admitted to filling out their export papers incorrectly. They took care of the excessive "tax" bill. The Betsey Johnson representative didn't even want to look into it. So don't be scared ordering anything from the U.S. But be aware of the massive wallet gouge after ordering from Betsey Johnson.
Edit: I got my invoice from FedEx. Looks like there's $60-ish dollars in duties and import fees. So my suspicion was right, that it was not just taxes. I am contacting Betsey Johnson again to see if this is normal for them not to cover those. Other companies have those fees displayed BEFORE you pay or have a clear message that such fees could be charged to you after your purchase. There was no such thing on the Betsey Johnson website. Will update with how things go
Edit 2: I'm going to move the review up to a 2-star, just because the customer service is responsive. A representative got back to me and said it is within their shipping policy that we will get extra charges by Fedex. So these excessive fees are actually accepted as a part of their shipping policy. Which means the shipping policy is very unreasonable. For a $250+ order, to have to pay an extra $100+ just doesn't make sense for a customer. Also, there's no way of seeing just how high that charge is going to be after your order gets to you. So my two stars is going to be representing a very inconvenient international shipping policy and the customer being blind to how much they'll be charged until after the Fedex bill is received.
Tip for consumers:
Canadians beware, you will be paying about $100-ish dollars charged by FedEx after you've received your order.
Products used:
jewelry
Hello. We are sorry for the inconvenience caused. Please send us an email or provide us here the order number and we will gladly check into this. Betsey Johnson Customer Service Team
I purchased two dresses. Neither of them will work for me, so I called to send them back. I was notified that there would be a restocking fee. What clothing store has a restocking fee? Can't remember, but it was $7 or $8 and I'm hoping it wasn't for each item returned. Wow. Greedy company.
Hello! We are very sorry to hear about this.
Please give us a call at 800-378-7306 (press 3) - 7 days a week, 9am to 10pm ET as we would like to further discuss about this. We look forward to hearing from you.
On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT
Hello! We are very sorry to hear about this.
Please give us a call at 800-378-7306 (press 3) - 7 days a week, 9am to 10pm ET as we would like to further discuss about this. We look forward to hearing from you.
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Hi Debbie!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.