• Betabrand

Betabrand

Overview

Betabrand has a rating of 1.7 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betabrand most frequently mention customer service, yoga pants, and credit card problems. Betabrand ranks 404th among General Apparel sites.

  • Service
    70
  • Value
    64
  • Shipping
    73
  • Returns
    44
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
0
Negative
54
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.
How would you rate Betabrand?
Top Positive Review

“Most comfortable work pants ever; worth the wait”

Tara F.
1/3/24

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

Top Critical Review

“$128 pants disentegrating after only 1.5 years”

Ingrid J.
1/12/24

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product. I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

Reviews (191)

Rating

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Reviews that mention popular keywords

customer service (66)
Thumbnail of user psgenaille
1 review
0 helpful votes
December 6th, 2023

I have 3 black, 2 navy, grey striped Nd dark grey yoga dress pants and love them. It's been 8 years and they are like brand new. Cold wash, hang dry and you can't go wrong. Super comfortable and love the elastic waist.

Products used:
Yoga dress pants skinny

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Thumbnail of user michelles2007
2 reviews
0 helpful votes
July 13th, 2021

I have worn BetaBrand clothing for many years and I love them for the wonderful fit, thoughtful design elements (such as the numerous pockets cleverly built into the seams). They are constantly releasing (dropping) new designs and wonderful color and unique pattern designs. They have excellent customer service and resolve any issues quickly and pleasantly. The majority of my wardrobe is comprised of comfortable, stylish, BetaBrand items. I highly recommend their clothing items.

Tip for consumers:
Watch the daily BetaBrand live “drop” shows on their website, or App or Facebook or Instagram. You get to see the latest design drops modeled and styled Live. The one hour shows air Tuesdays - Fridays at 9:00 AM Pacific Time. The shows are fun and informative and there is a daily chance random drawing chosen from the list of people who have logged in to watch.

Products used:
Pants in various trendy styles, denim, tops, sweaters, blazers, dresses.

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Thumbnail of user bethanyp69
1 review
3 helpful votes
August 5th, 2021
Verified purchase

I got my first pair of Betabrand pants in 2014, they were so comfy and professional looking that I bought more. My first pair of pants finally wore down around 2019 after multiple wears each week. Currently my oldest pair are from 2015 and I've worn to work, the gym, and around the house. They are still super comfy and look great for my office. Highly recommend!

Products used:
I have pants, tops, blazers, dresses

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Thumbnail of user mileidysw
3 reviews
19 helpful votes
April 11th, 2021

I love their clothes, The price and quality are amazing. The customer service well train and helpful. I had an issue with my delivery that was stuck in the same place for three days and they took care immediately. Betabrand should give customer services classes to a few companies out there. Good job!

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Thumbnail of user lydiad147
1 review
0 helpful votes
December 1st, 2022
Verified purchase

I bought a Betabrand legging two years ago and I've been wearing them almost everyday. They still look brand new. I ordered two more today since the legging I have don't have pockets. I'm excited to receive my second pair. I live in Australia and the shipping was reasonable.

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Thumbnail of user sandran266
2 reviews
0 helpful votes
December 16th, 2021
Verified purchase

November 2019
On sale price was great... $38?
Could have been more, but at 65 my memory isn't what it used to be.
I'm Very happy with them.
W0104-BK
PO#5182
3x Long, black, boot cut.
Very stretchy, thick winter weight fabric.
5 belt loops and front button.
I wear them only a couple times a month when I want to look "polished" for an appointment in town.
Definitely my choice for vacation "wear on flight" apparel including up-coming 2/22 trip back to visit Anchorage, (which I left in 1995).
With undetectable Cuddle Duds underneath, I should survive the cold weather during outdoors Fur Rondevous celebrations

Products used:
Slacks

Thumbnail of user rebeccac1806
1 review
0 helpful votes
November 16th, 2022

I have been wearing Betabrand for over two years. I travel for work and they hold the style and are so comfortable. I own 5 different styles and have only had one return. Customer service was fast and very helpful. Quality at a great price!

Thumbnail of user shawnd243
2 reviews
2 helpful votes
October 25th, 2021

I'm short-ish (5'5") and thick (195) with a butt and thighs that I have despised my entire life. When I find a pair of pants in a fit that is both comfortable and look good I buy 5 and don't shop again until it's absolutely necessary (every 2 years if I can stretch it that far). The fitting room is not my friend and I prefer to purchase 10 pairs of whatever just so that I can try them on at home instead. My job going 100% remote last year was the best thing for my wardrobe (I love leggings and sweats) but I did such a great job that they gave me the region for my company and now I am expected to be seen in public and meet clients (boo). I psyched myself up for a shopping trip in order to stock up on some professional-ish clothing and returned home with a sweater and 2 T-shirts... fail. I did try on several pairs of pants in numerous sizes and became more and more agitated so I eventually decided to save my sanity and just go home before I yelled at someone who didn't deserve it. I have seen Betabrand ads on social media previously and decided to give it a try. I ordered a pair of boot cut denim pants and a pair of basic black boot leg pants. I picked them up from my apartment's reception office today and was prepared to try them on, put them back in the packaging and send them back. I am reluctantly impressed... I might even say shocked. Both pair fit well, look good, AND are very comfortable without feeling like baggy sweats. The fabric is thick and feels like very good quality... no panty lines. Wow. I'm actually excited to be able to wear these somewhere now. Thank you!

Tip for consumers:
sizes seem true to size and don't run large or small

Products used:
Boot-cut / 4-pocket Betabrand yoga denim (dark vintage wash)
boot-cut / classic dress pant yoga pants (black)

Value
Shipping
Quality
Thumbnail of user jenn4946
4 reviews
9 helpful votes
August 6th, 2019

I promised myself never to buy clothing online again. The only reason I took a chance, was my sister bought a pair of the yoga pants, and they looked fantastic, and were true to size. So I took a chance too. Wasn't sorry. So comfortable, well made and perfect fit. I am an Australian sz10 an these pants were true to size. Perfect. I cant fault them. Read some reviews, and dont understand the negativity? I got mine in 5 days. Sorry about bad photos, I'm not good at that, but you will get the idea. I bought gingham and dotty dots.
Would 100% recommend, and would purchase again :)

Thumbnail of user julien389
1 review
0 helpful votes
September 17th, 2021

I was leery after reading some of the reviews, but decided to go for it. I ordered two pairs of pants, one said unavailable until October and would ship then. Well... I received both pair of pants 4 DAYS after ordering (mid-September). I received an email showing order details and again when they shipped. The pants are amazingly comfortable, thick and soft. Very impressed|!

Products used:
Two pairs of pants.

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Thumbnail of user simonew54
1 review
1 helpful vote
November 14th, 2021

I use them for workouts, housework, every day use and work (I own a bakery). Everything about these pants screams must have! I now own 4 pairs and getting ready to order more. Thank you, Emily Baker for recommending these.

Tip for consumers:
The sizes are pretty spot on.

Products used:
Everything single thing I ordered!

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Thumbnail of user ll423
1 review
2 helpful votes
October 16th, 2020

I don't understand the reviews that say they don't last, I have several pair of the dress yoga pants, two of them are 4 years old and have been washed over and over and still look great. I love their stuff. Customer service used to be a bit better, but I've never had a bad experience with them.

Thumbnail of user maureenl95
1 review
5 helpful votes
February 9th, 2020

I am 5.3 and 140 pounds. The size medium petite for straight pants fit perfectly, a little long but fabric tape does the trick. For bell bottoms which are looser in the leg and seem a little longer I got a medium petite short, and while it's fine barefoot (sandals). If I ordered these again I would get the same size as the straight leg and use the tape.
As far as the quality of the pants THEY ARE WONDERFUL! I wear them all day and not a wrinkle.
I have three pair. Thanks Betabrand.

Thumbnail of user rachealt
1 review
4 helpful votes
July 21st, 2019

I didn't se all of these crazy reviews I am seeing here when I ordered them.
That being said, I ordered 6 pairs at one time. I received them in less than a week.
I ordered the right size and they fit me perfectly. They look amazing, and I have never felt so comfortable in a pair of work slacks.
I absolutely LOVE them and will be ordering more and am suggesting them to all of my coworkers.

Thumbnail of user debbic15
1 review
0 helpful votes
October 17th, 2020

These are the most comfortable leggings I have. They have a higher waist band to hold everything in and my tummy look flat! They are thicker than most leggings/yoga pants. Great quality!

Thumbnail of user lisaa880
1 review
2 helpful votes
June 18th, 2020

If anyone out there reads this and is wondering about these - get them! Get them! Get them!
I just got mine in the mail not even after 5 days ordered and these are by far the best pants I have worn.
I am using them for work and I am 6ft and I got the Large long and they are LONG and the most perfect fit.
I am so excited! Best purchase of the decade! (Last decade included, since we are only 6 months in the new one haha)
If I could give a 50 star rating I would
Thanks
Most happiest customer and I just re ordered another 2

Thumbnail of user erinb333
1 review
1 helpful vote
October 11th, 2020

I love my pants. I get the bootcut pants in small, extra short, and they fit perfect. They are stretchy too, so even if you gain a little weight they still fit. The high rise is perfect. They are easy to care for. They look like expensive dress pants for work. You would never know the difference.

Thumbnail of user stephaniet150
2 reviews
1 helpful vote
November 25th, 2018

I would never wear yoga pants out let alone to work. But these pants are incredible. They look professional and feel high quality and are so comfy.
It took 5 days for shipment to Canada. Wow!
I'm so glad I got two pairs.
Came nicely packaged and used FedEx for speedy delivery.
Great company. I'm a super happy customer. I recommend them. Coworkers are now buying

Thumbnail of user reginao13
Regina O. – Betabrand Rep

We are so glad you are enjoying them Stephanie!

Thumbnail of user karenm1761
1 review
2 helpful votes
April 19th, 2020

I just received the sassiest pants after waiting 3 months and so excited. They run a little big. The fabric is much thicker than expected but really cute. The problem is that they SMELL like very pungent petroleum. I washed them twice so far and can't get rid of the smell. I can smell them all the way down the hall when the are hanging to dry in the laundry room. I have never experienced anything like this. I emailed Betabrand's and had three different agents respond and had a new pair in a week. I can't really complain about that. I washed the original pair about 10 times trying to get the smell out and the have held up well. Look the same as just softer!

Thumbnail of user vitad
2 reviews
1 helpful vote
January 10th, 2019

I LOVE, LOVE, LOVE YOUR dress yoga pants. I soooo wish you didn't run out of the red in size Medium. I had to return ML cuz too long, and then I didn't get lucky enough to get a M. I also wanted the dark green and you don't offer that color... Please bring back a lovely dark green pant. Such a hard color to find... please! Can't wait for a huge sale again.

Thumbnail of user loriqa
2 reviews
2 helpful votes
October 12th, 2019

Just received my 2nd pair of Betabrand Dress Yoga Pants Bootcut... I have never in my life had pants that fit or look better than these. They are made excellent, great length and fit over my bubble butt perfectly with no waist gaping. My husbend even told me that these pants look awesome on me and I am a large woman... 5'10" 228 lbs... I get the 2x and they are a perfect fit!

Thumbnail of user ivoryr13
1 review
1 helpful vote
September 18th, 2020

I am 5'8 125 lbs(depending on the day) slim and tall. I ordered 2 pairs of the small long skinny leg classic dress/yoga pants in Navy and creme. The cream color pair was way to stretched out along the waist and didn't fit very well while the Navy was a good fit. The initial fit was not skin tight and had a little bit of loose areas along the leg. After washing the Navy pair I hung them to dry then stuck them in the dryer for a little bit to see if they could shrink a tad and fit better. After drying them, the length was still perfect for my tall figure and the fit is a little more snug which I like. I am exchanging the creme in hopes of getting a better fit. Overall I'm very satisfied with the fit and love the fabric. Will reorder.

Thumbnail of user kimp265
1 review
4 helpful votes
January 17th, 2019

Ignore all the bad reviews about getting the wrong size and expensive no return items. You can return items for a different size but just not for your $ back, but I would argue, who would want their $ back? Get the right size!

I bought my first pair of pants and the minute I tried them on, I turned around and bought 2 more pants the same day. I have no bought 7 pairs and they are the best pants ever!
Because of the stretch ability they offer, they are very economical and can span 3 sizes. Meaning if I gain 10 pounds they still fit and if I lose 10 pounds they still fit. They wear well and are so comfortable.

I reached out to customer support because I by accident bought the regular size instead of petite and they reached back immediately to try to rectify my mistake. However, it was too late as they had already shipped. I love these pants so much that rather than send them back and wait for a return of the correct size, I spent $10 to just get them hemmed. Seriously, you can't argue with how comfortable these pants are. You are missing out if you listen to the bad reviews, you really are!

Thumbnail of user jodyt10
2 reviews
5 helpful votes
January 10th, 2015

I have ordered 2 pair of their yoga pants, excellent service, excellent delivery time. Highly recommend this website.

Thumbnail of user thomask35
2 reviews
3 helpful votes
November 25th, 2014

Betabrand: damn fine. I bought a reversible disco hoodie from this store, import US-UK, and I regard this purchase as one of my lifetime greatest achievements, up there amongst learning to tie my shoes, and boiling my first egg. The customer service [I had a query about discounts] was fast and helpful. The website has a refreshing touch including crowdfunding to raise funding for concept clothing. This website is brilliant. Everyone should wear more shiny things.

Tip for consumers:
You're not buying clothing, you're buying freedom.

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From the business

Home of Dress Pant Yoga Pants, Disco Hoodies, Bike to Work Pants, and tons more. Become a part of the Betabrand Collaborator Community: take photos, submit designs, crowdfund projects.

Company Representative

Thumbnail of user reginao13
Regina O.
Typically does not respond to reviews

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