• Betabrand

Betabrand

Overview

Betabrand has a rating of 1.7 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betabrand most frequently mention customer service, yoga pants, and credit card problems. Betabrand ranks 415th among General Apparel sites.

  • Service
    70
  • Value
    64
  • Shipping
    73
  • Returns
    44
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
0
Negative
54
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.
How would you rate Betabrand?
Top Positive Review

“Most comfortable work pants ever; worth the wait”

Tara F.
1/3/24

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

Top Critical Review

“$128 pants disentegrating after only 1.5 years”

Ingrid J.
1/12/24

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product. I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

Reviews (192)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66)
Thumbnail of user bettyb621
1 review
11 helpful votes
February 12th, 2021

Like just about everyone has said, the shipping is nuts. Placed an order almost two weeks ago, no idea where it is. About a week after I placed the order the tracking said "in transit." Several days later it said "pre transit." Wondering if I'll ever get it and Lord help me if I want to make a return. Clearly someone at betabrand monitors these reviews since there are sporadic responses, but it's fascinating that after years of these complaints the shipping isn't more reliable.

Service
Value
Shipping
Thumbnail of user jf90
2 reviews
0 helpful votes
November 1st, 2022
Verified purchase

I'm 5'7" and wear a medium most of the time at 155 lbs. I ordered medium yoga pants jeans and they looked great but weren't comfortable at all. I think I must be in between sizes or maybe a large. Not sure. Anywho I'm sure these are great if they fit. Return went well.

Products used:
Straight leg yoga pants jeand

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianneg31
1 review
2 helpful votes
January 8th, 2023

I've ordered several items from Betabrand over the last few years. Occasionally an item is damaged, doesn't fit as expected, or I just don't like it. Those returns have been simple and efficient. But they are consistently ridiculously slow with shipping. Be careful to monitor every order. On four separate occasions, I had an item never arrive. Upon reaching out to customer service, I was told the item had been inexplicably returned as "undeliverable" or lost mid-delivery. Refunds were eventually issued (sometimes taking several days to post to my card). Even if the item was returned to sender, the refund was NOT automatic. I had to reach out to ask for it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianao318
1 review
2 helpful votes
January 9th, 2022

The product is excellent so far, very comfy pants. Haven't washed yet. But why oh why does it take so friggin long to get your. Order? I am also lucky it ever found me because the label was almost torn entirely off. Sadly, I will not order again. Still like the pants, tho!

Tip for consumers:
It will take just about forever to get your order

Products used:
Kept the pants

Service
Value
Shipping
Quality
Thumbnail of user marniem14
4 reviews
9 helpful votes
November 3rd, 2019

Got classic boot cut in black and classic straight leg in grey in regular. When it arrived, it was literally comically so long and I am 5 feet, 7. Called and they said you need to buy in Petite to get a shorter length. Did so - return process took quite a while. Just received. Boot cut great, but the straight leg is again comically long. They are supposed to be the same length in Petite but they clearly are not. I have not measured to see if they are 30 each but not sure what is going on.

Thumbnail of user reneeg94
3 reviews
6 helpful votes
October 18th, 2019

The pants are very comfortable and the thickness of the fabric is fantastic, however, after the first wash, the waist band on both pair that I have purchased is stretched out. It is wavy and lost its form. Such a shame. If you fix the waistband quality I would definitely buy more.

Thumbnail of user brendas511
1 review
2 helpful votes
October 21st, 2019

I just received my first pair of betabrand. This is the most money I have ever spent on a pair of pants. I really like the fabric (mine were made in China). The fabric is thick and stretchy. However the inseam on the petites is 35 inches long! (No kidding - I measured!). I don't know anyone who is petite that can wear that length with any heel! And, if you are buying "yoga style" dress pants - who is going to wear a 7 inch heel all day! I decided to keep them as I can hem them to an appropriate length. However, I am now experiencing buyers remorse as at a cost of $70 - I should not have to hem the pants!

Thumbnail of user avrilj1
1 review
1 helpful vote
September 11th, 2019

I originally bought some of their products on poshmark. Yes, I know that's taboo. Their products are expensive. But, I really like what they're about. I want to support American companies I love the idea of crowdfunding. They don't have a nap. The website can be hinky and glitchy. I ordered some shoes and they were in pre- transit for 10 business days. I sent an email and got no response. I tried to use the chat option on the website and it did not work. I did leave a direct message in the customer service page. They explained that oversold the product and they did refund me instantly. But it's insane that it took 10 business days for this to be noticed. That's almost two weeks in real life. I also pre-ordered some pants that we're going to be available in September. That wasn't clear when I ordered them I thought they were available immediately. Regardless, I stuck with it. They finally been shipped 15 business days later. They use snail mail. Expedited shipping cost extra. I've dealt with other small companies before. I buy on Etsy all the time. I really love their products. But I may just buy them second-hand in the future or on eBay.

Tip for consumers:
Patients and disposable income.

Products used:
Pants

Service
Value
Shipping
Quality
Thumbnail of user sandyr82
8 reviews
17 helpful votes
January 11th, 2018

But a bunch of their stuff sounds and looks better online than in person. I've ordered 4 things and only kept 1 - the Dress Pant Yoga Pants. Those are pretty cool, although unflattering to calves if you aren't too athletic! The travel dress and travel jeans, for example, were underwhelming so I sent them back.

The idea is very cool - to crowdfund clothing. Check it out but take their (great) marketing with a grain of salt. Try the products on before the return deadline just in case!

Thumbnail of user teresaj99
2 reviews
20 helpful votes
November 7th, 2019

I ordered a large size black dress, I'm 5'7" and 155lbs, large chest, wide back and broad shoulders, I think the medium size would fit me better.

Thumbnail of user janel368
1 review
6 helpful votes
September 17th, 2020

I was supposed to get 40%off my first order, but I did6 get it. I like the pants but not happy about being lied to.

Thumbnail of user cathyc176
1 review
9 helpful votes
November 7th, 2018

The Good; I love the pants, good quality, nice fit. I would order more BUT
The Bad: 1st order took over 8 weeks from order to delivery. But I loved them so much I thought OK, I'll give them another chance. Ordered another pair 3 October, said they would be delivered in October. I checked again today (nov 6) they are now on back order, no expected delivery date can be given. As much as I love the pants I will not be ordering again.

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From the business

Home of Dress Pant Yoga Pants, Disco Hoodies, Bike to Work Pants, and tons more. Become a part of the Betabrand Collaborator Community: take photos, submit designs, crowdfund projects.

Company Representative

Thumbnail of user reginao13
Regina O.
Typically does not respond to reviews

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