• Betabrand

Betabrand

Overview

Betabrand has a rating of 1.7 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betabrand most frequently mention customer service, yoga pants, and credit card problems. Betabrand ranks 404th among General Apparel sites.

  • Service
    70
  • Value
    64
  • Shipping
    73
  • Returns
    44
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
0
Negative
54
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.
How would you rate Betabrand?
Top Positive Review

“Most comfortable work pants ever; worth the wait”

Tara F.
1/3/24

I didn't want to love these pants, as they are a little expensive and the shipping can be slow (like 3-6 weeks after ordering) but I find myself reaching for my betabrand pants every time I have to get dressed for work. I only have two pairs so I need to order more. They are so comfortable and unlike other similar brands these have the normal amount of pockets as regular pants, without compromising comfort. The most comfortable work pants I own hands down. Soft, quality material as well. The customer service is good and they will meet your needs to the best of their availability; you might just have to wait a while.

Top Critical Review

“$128 pants disentegrating after only 1.5 years”

Ingrid J.
1/12/24

Pants are almost totally worn through after only owning them about one and a half years. When I pay over $100 for a pair of pants, I expect them to last 5+ years. I reached out to customer service about some kind of product warranty, and they basically said that because I'd owned them longer than 2-3 months, too bad. So, they clearly don't care about the low quality of their very expensive product. I should also note that sizing and shrinkage is inconsistent across pants - different pairs of pants ordered at the same size ended up being quite different leg length-wise.

Reviews (191)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66)
Thumbnail of user jc1810
1 review
1 helpful vote
January 10th, 2024

I've ordered from Betanrand over the last few years. I thought initially their service was poor and slow due to being new, but that has not been the case. Recently had to return items due to stitching coming out of the jeans in the first week—TERRIBLE CUSTOMER SERVICE in that they are apathetic and don't care about servicing someone who paid a lot of money for jeans. Ugh.

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user letstalkwriting
1 review
1 helpful vote
December 26th, 2023

I would have given Betabrand a very high rating until I discovered they have discontinued their plus size clothing. I find this very shocking since the vibe is our culture has been embracing all body shapes. Most clothing companies are going the other way by offering clothing of all shapes and sizes. They claim to sell yoga pants, but I've never been kicked out of a yoga class for my size. This is very disappointing.

Thumbnail of user lucyr272
1 review
0 helpful votes
February 14th, 2024

I ordered two pairs back in December (before Christmas) to this day 2/14, I have not received my order and no notification from Betabrand that my order is delayed. I have reached out to their customer services two times, response is typical - delay in production. Next week will be 2 months and nothing still. Customer Service did not offer a discount or credit, they did however, gave me option to cancel my order.
Take a good look at your order to make sure pants are in stock, apparently there is a way to look this up as you are ordering, I was not aware of this option.
I own one pair from several years ago and I love them, but this time it's been very disappointing.
LR

Products used:
Yoga Pants

Service
Thumbnail of user victoriar898
1 review
2 helpful votes
December 12th, 2023

Love these pants... comfortable and long. However, I still have an order pending to be shipped from over a year ago. The black friday deals that I was so excited about are still to be shipped and emails to customer service are unhelpful. And still adds clog my inbox daily. If orders are so overwhelming to your wearhouse why are you not taking care of your existing customers. DISSATISFIED. Such a shame.

Tip for consumers:
Shipping is a nightmare. As is customer service.

Products used:
Pants

Service
Value
Shipping
Quality
Thumbnail of user cynjorg
1 review
0 helpful votes
March 11th, 2024

I love these pants. They are great for work, high quality and durable. I've been wearing betabrand yoga pants 5 days a week for the last 10 years. Some of these pants are 5 years old (loved it when they added pockets. However, it will take FOREVER to get your order. I recently ordered - and paid - for two pairs of IN-STOCK pants, and a month later, they still have not shipped. I mean it's ridiculous to take money for an IN-STOCK product for the company to sit on your order for over a month. So, they have my money and I don't have my merch. I found nowhere on the site that warned me of how long it will take for them to ship the merch.

Tip for consumers:
Nowhere on the Betabrand website does it indicate that they will take your money on an in-stock product, but take A MONTH OR LONGER to ship it to you. Very frustrated because over a month or two is not cool.

Products used:
Yoga dress pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user pleasen2
1 review
1 helpful vote
November 17th, 2023

Something has happened to this once amazing company. They are either going down or they have already folded but refuse to admit it.

I ordered a Dandelion-colored Marilyn Dress on 3 August 2023, and was promised shipment in September. A "pre-order." Fast-forward to October, the price is basically cut in half from what I originally paid, and I was promised a reduction in price as well as fulfillment of product.

I have still not received my dress nor responses to my emails requesting shipment updates and/or refunds. Buyers beware; I wish I had found this forum in August. I have so many beautiful and durable items from BetaBrand, but I guess I won't own any more. I loved this company and their utilitarian style and design. I'm so disheartened by this and dreading finding yet another company like them. Le sigh.

Thumbnail of user glynism23
1 review
1 helpful vote
October 12th, 2023

Don't order the same size you ordered years ago as there sizes are now smaller and my body size has not changed but theirs have. I use to be M now I'm L. I got 2 yoga pants M this year and they were too tight. When I realised size diff, itried to change size for another order I was waiting on with expected delivery 3 months ahead and told I couldn't. I put a cancel request in but another pants arrived that was the wrong size. Even available stock you wait 6-8mths for. Not a happy customer.

Products used:
My orders from previous years

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellenc526
1 review
7 helpful votes
July 12th, 2023

It's too bad they cannot ship in a timely manner as they have great pants. I'm sure they must have cashflow problems. I agree with others. They charge your credit card when you place the order, not when they ship. This will ultimately be there downfall. If I don't receive my order by next week, I will cancel and get a refund then probably not order again. Such a pity. They spend so much on advertising to gain my business and loyalty, then lose it over shipping issues.

Products used:
Still waiting for my order!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorettab276
1 review
4 helpful votes
August 12th, 2023
Verified purchase

My order from May is still having 'Warehouse problems'. The email address is also unresponsive now, I cannot even send an email to cancel and trying to contact through their site is impossible as they won't recognise their own order number. Such a shame as I have 13 pairs of their pants and love the quality but I won't be coming back any more.

Thumbnail of user rarandolph
1 review
4 helpful votes
July 8th, 2023

First, let me say I love my dress yoga pants. I placed an order on March 11th, and I received the tops but not the 2 pairs of pants; okay, some items are pre-orders. I tracked the order, and the status is on its way on May 5th, 2023. After back-and-forth communications with the company, they explained the supply and shipping challenges. I escalated the situation to my credit provider, and Betabrand is offering a partial refund. So make it make sense; I don't get the goods, and you get to keep my money. BETA-******* confirmed

Products used:
I kept the tops and never received the pants. No issues with the product. It is a fact that you may never receive it. I had a similar experience with Shapemint but never received the product or a refund.

Service
Value
Shipping
Quality
Thumbnail of user brandyf86
1 review
4 helpful votes
March 23rd, 2022
Verified purchase

I have ordered 3 pairs of pants and LOVE the ones I've received. However, their shipping is crap and their customer service could care less that it's been over a month and I still haven't received one of the pairs. I ordered 2 pairs, one pair arrived fairly quickly, but the other pair took a month before they ever created a shipping label. And now it sits in purgatory waiting for them to actually drop off the item to USPS. Creating a shipping label does not equal shipped!

Service
Value
Shipping
Quality
Thumbnail of user amandag403
1 review
40 helpful votes
March 28th, 2020

I don't mind paying extra for pants that fit well and wear well. I have 9 pair of their yoga pants and love them all except the style with pockets. When they came out with the pocket style I was excited and ordered them. But the quality is horrible. The seam threads are breaking. Not acceptable after wearing them just 10 times. Company offered a useless $12 credit.

Thumbnail of user brynnw11
1 review
2 helpful votes
April 11th, 2023
Verified purchase

These clothes are very comfortable, they are easy to clean, and they tend to be flattering cuts. The problems, unfortunately, are many, particularly considering how pricey these clothes are: First of all, the sizing is wildly inconsistent. I had a couple of pieces (pants and dress) in large that fit me well, so I thought that was my Betabrand size. Then I got a large top that I was swimming in, a large blazer that—once it finally arrived months later—was tiny and barely stretched across my shoulders, and another pair of the same style pants I already had that were quite snug. This is a huge problem because not only will you have to return the item and wait for an exchange to arrive (if you even can—sale items are not returnable), sometimes it takes so long to receive it in the first place that by the time you do, the size you need to exchange it for will likely be out of stock.

The order-fulfillment times vary between a few weeks and a few months, and sometimes you never receive the item at all and have to request a refund after checking in and being told they can no longer source the fabric. I understand if an item is a new release/preorder that I won't get it right away, but when an item has been around for a long time and is sold out in many sizes and there is no mention of it being a preorder or backorder, I expect it to be fulfilled in the 2-4 days stated in the confirmation email. And I certainly expect that if an item I have ordered becomes unavailable, they will notify and refund me. They need to indicate clearly on the product page and at checkout when an item is not in stock and ready to ship. On my most recent order, there was even a choice to pay for express shipping on an item that, as it turns out, isn't even in stock and remains unfulfilled two weeks later!

Additionally, customer service is slow to respond (I imagine this is because they don't hire enough people to handle all the issues people have with the sizing and order fulfillment). I checked in about an unfulfilled order via chat and was told I'd receive an email with an update, and waited days hearing nothing until finally checking in again. Still no word. Typically when they do respond, they will offer you a retroactive 20% discount to keep waiting, or you can cancel and get a refund.

If you can actually get your hands on the clothes and they happen to fit you, you'll probably be happy with them, and I do have a couple of pieces that I love and wear a lot for work, but the sizing issues and order delays have happened so often that I am likely not going to order from them again. Not worth it!

Products used:
Pants, dress, shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelak1053
1 review
2 helpful votes
March 27th, 2022

I have a few pairs of Betabrabd yoga dress pants and love them. Twice now I have ordered more pants and they never came. One order was in 2020 and the order status still states "pre-transit" in 2022. I thought I would try again and placed an order 3/03/2022. I received a shipping confirmation on 3/5/2022, but the tracking number still says "label printed" on 3/27/22. Their site clearly states a 10-12 day transit time, which means at the latest my order should have arrived 10 days ago.

Between the two orders, I have donated over $400 to this company.

I'm very frustrated because I do love these pants and want more for a new job I am starting next week. I can't recommend supporting them anymore, though.

Tip for consumers:
You may not receive your order

Products used:
Yoga pants dress pants

Service
Value
Shipping
Quality
Thumbnail of user elizabethd516
1 review
24 helpful votes
March 16th, 2020

Bought small petite straight legs and liked them a lot. Very classy. Then I ordered three more in same size -- small petite. Received 2 pair and both are longer than the first and would need shortening. Third has not arrived. Betabrand Website has gone nonresponsive so I am refused access to my "orders" on the menu, which means I cannot get a return label or check status of the one that has not arrived. Just plain crappy.

Thumbnail of user annc496
1 review
25 helpful votes
March 3rd, 2020

I have several pair of Beta Brand pants and have generally been very happy with my purchases. However, I have begun to notice that they fall apart relatively quickly. They fit comfortably and feel great, yet after only three months three of my buttons on one pair have broken in half! Further, several pair have begun to fray at the bottom despite the fact that I always wear heels and the bottom of my pants never touch the ground. These are very expensive pants, and thus I expect a certain quality, which I am disappointed to say I no longer feel is being met.

Thumbnail of user eleonorem6
1 review
1 helpful vote
January 3rd, 2022

I have 3 orders that I placed, all are well past their estimated delivery dates, and there has been no communication when I email the company. I paid a lot of money for 3 pairs of these pants- and it would be nice to have communication regarding their shipping issues... and if they can't deliver their product as I paid for. A refund would be nice, since I didn't receive one pair of pants yet.

Thumbnail of user suen157
1 review
1 helpful vote
December 22nd, 2021

I wanted to try these pants so ordered 2 of them 11/30/21 at $96 each and received 30% off (total $134). I knew there was a 10-12 day shipping time but as of 12/20 still no shipment so I contacted them. They returned my funds quickly and offered a one time 40% off purchase. The problem with that is now the same pants are $128 each so reordering the same pants 22 days later would cost me $154, an extra $20 at no fault of mine.

Products used:
pants

Service
Shipping
Thumbnail of user kristeng552
1 review
0 helpful votes
April 25th, 2022

I've been wearing Betabrand pants for years. I have about 5 pairs of pants in different styles. I do like the pants, although I agree with other reviewers that the quality should be better for the price. However, they're very comfortable and really look like work pants. The lead time on shipping has always been really long, like 8-12 weeks from my experience. I kept coming back because I like the product until my last purchase. They sent the wrong color, so I emailed them with the order number. No response. After emailing the two emails I could find and after about a week, I tweeted them. They replied within minutes saying they'd respond by email. I waited, no response. Several emails and tweets later, I finally said I'd dispute the charge if I didn't receive a refund the same week. I had a refund by the next day. Still no contact from them, just the refund, but I'm happy to just never purchase from them again.

Tip for consumers:
The product isn't worth the price or the headache when they mess up your order.

Products used:
I have the bootcut pants, straight leg pants in two colors, and two pairs of the Jogger pants.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyw625
1 review
0 helpful votes
April 3rd, 2022

Customer service for this company is terrible. They do nothing to rectify their mistakes or try to make their customers happy. Additionally, their shipping times are atrocious. If you are lucky enough to get your pants, they are very comfortable. It just sucks that you may or may not get them and then may or may not get any help from customer service if you don't.

Products used:
Pants

Service
Value
Shipping
Quality
Thumbnail of user barbaras1148
1 review
16 helpful votes
March 9th, 2020

I am very disappointed that Betabrand continues to provide additional colors and styles yet they don't seem to care about reviews and requests for a longer pants length. 34" inseam can hardly be considered a "long" length with so many women/girls today being 6'+ tall. I am 6'1" and need at least a 36" inseam. Here is an idea, provide an unfinished inseam length of 38"/40" and let the buyer hem them to what they need. Your pricing is also too high! A price range of $40/$50 is more appropriate and you will still be making a huge profit!

Thumbnail of user jenniferb3606
1 review
0 helpful votes
March 31st, 2022

I ordered two items, they sent the wrong product. Online it said I had ordered a pair of black wool yoga pants. I can only hope I can get my money refunded. If you're smart you won't order from this company.

Thumbnail of user cherylp951
2 reviews
1 helpful vote
October 8th, 2022

I emailed to get an update on my order and the customer service rep said that since my order has left the warehouse, there was nothing they can do. No refund and they couldn't re-place the order. She told me to contact them in another 10 days if they had not arrived. Her suggestion was to reorder my entire order and get a refund once both orders arrived. There's no way I was giving any more money. So I guess I'm going to wait a few weeks then I'll call my credit card to see if there's anything they can do as the order was not filled.

Here are some alternatives to Betabrand that I'm going to try that might be more reliable:

M. M. LaFleur The Foster Pant

Summersalt The Everywhere Legging Pant

Marycrafts Stretch Yoga Pants for Work

SPANX The Perfect Back Seam Skinny Pants

Yogipace Straight Leg Dressy Yoga Pants

Liverpool Jeans Company Kelsey Ponte Knit Trousers

Service
Value
Shipping
Thumbnail of user ba10570
2 reviews
21 helpful votes
January 6th, 2019
• Updated review

In November 2018, I ordered two pants. They sent the wrong size on one pant, an expensive no-returns item, and didn't even bother sending the second item.

I emailed them twice and they *FINALLY* got back to me last week, apologizing.

They refunded my money, and gave me a store credit to see if they could save a customer. Ok, Betabrand, I'll give you one more shot. Just ordered another pair of pants for free. At least customer service came through eventually... We'll see what happens.

Horrible Customer Service.
December 8th, 2018
• Previous review

I ordered two pants. They sent the wrong size on one pant, an expensive no-returns item, and didn't even bother sending the second item.

Order # *******

I emailed them twice and they still haven't gotten back to me.

I will not be ordering again.

Thumbnail of user britb17
1 review
0 helpful votes
May 1st, 2022

Bought 2 pants. One came defective with a rip in it. Return policy is terrible, it costs you to return stuff to them. I paid for shipping but it took ages for the pants to arrive.

Tip for consumers:
Read their return policy before you order. They have the worst shipping - I paid for 5-7 business days. Good arrived 2 weeks later

Products used:
Pants

Service
Value
Shipping
Returns
Quality

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Home of Dress Pant Yoga Pants, Disco Hoodies, Bike to Work Pants, and tons more. Become a part of the Betabrand Collaborator Community: take photos, submit designs, crowdfund projects.

Company Representative

Thumbnail of user reginao13
Regina O.
Typically does not respond to reviews

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