BestWigOutlet

Jan 20,2023 I ordered a platinim blonde wig with dark roots per the picture on the site. Yesterday, 2/2/24, I received a beige blond wig without darker roots. The wig us a "no return, no refund" purchase, so what to do when the wig received is a misrepresentation of the wig I thought I bought? I'm beyond disappointed, so called customer service, and I am to receive a call back. I've never had a problem purchasing wigs online before, but I believe this is the first time with this company.

The shipping address I provided is different from my billing address as I have two homes. They refused to process order unless I called and confirmed shipping address. I shop solely online and have never had this happen with any other company. Communication was unprofessional as well. I canceled my order.

I ordered a specific piece. I was shipped a piece that was obviously the wrong color and number. I asked to return it and they said they would approve the return but would evaluate it after receipt... i was not concerned as it was never out of the box. So i sent it back. With proof of return. They claimed when they got it back a week and a half after i originallty received it; that it was with a smell and it was fuzzy. Which was a total fabrication. But made the allegation so they could keep more than half the original purch price. Be warned...

They are the worst at accepting returns and will charge you significant restocking fees and additional fees because it had been taken out of the net. (Note the net was attached to the box so by simply removing the product from the box removed the net). They basically get paid for sending you a poor product because the keep half of your money if you return and then resell the piece to someone else. Beware of their business practices. So many other outlets are worthy of your business. Avoid BWO.

The wig I purchased was advertised as wearable right out of the box. It is not. It's a bunch of hair on a base with no texture or style. It was advertised as Raquel Welch but I doubt that it is. Definitely false advertising. Unfortunately, this company has a no exchange/no refund policy so buyer beware.

I ordered the same wig I've worn for 3 years.

The product I received is thin hair and I can't even wear it. I asked for a replacement and they refused. They don't even deserve 1 star.

NEVER USE THIS COMPANY!

I received my order, wig net was rolled in a ball under the wig, bangs looked like they had been cut. I returned the item.
It took 21 days to finally get someone to address the refund.
Still waiting for the refund to my account and with a 15% restocking fee, I will never shop Nest Wig Outlet again.
Do yourself a favor and shop elsewhere!

I bought 2 hairpieces. Neither were as described or as color on pics. Cost more to ship back and pay restocking. Photo below of one of the pieces and their online color to show difference. I actually thought I'd ordered the wrong color because it's so far off. But I didn't. Color was listed under gray. There's no gray.

Customer service was rude. Basically saying tough sh**. I'll never use them again.

This company is a complete SCAM! They sent me a wig that looked nothing like the pic. Tried it on for a second and requested a return the same day I received it. Paid for shipping at USPS and they issued a refund minus $50. I called to ask why, they said it was for smelling like perfume, shipping, and restocking fee. I paid for shipping, I tried it on for less than 5 minutes. SCAM! Of course the manager was not available to talk to me either! So in total, $61 loss.

They are dishonest about both prices & the pictures they show of products. When mine arrived, I was sure I was sent the wrong color, it was so off. When I tried to exchange it, I was told it was a closeout & therefore not returnable. Then they told me I could exchange it, but I'd be charged a $47.00 "re-stocking fee."" Bad company! Will not be doing business with them again. In my opinion, they're taking advantage of women.

I ordered two wigs, one of which I was familiar with and had ordered and received from a different site. The second wig I ordered did not meet my requirements and when I first contacted them 8 days later received no response. After repeated attempts I was told over 30 days later my wig was not eligible for return. Will never do business with this company again.

I bought Wavy Day by Raquel Welch and waited two weeks for the item to even ship. So that's the first thing. The wig came in nice packaging and it's a beautiful color, however after one day of wearing it the lace starting to completely fall apart and I have a hard time believing that this has anything to do with Raquel Welch quality as this brand is highly recommended by so many people. Also I paid over $200 for this wig after shipping so yeah I'm very disappointed and after reading the reviews here, I don't even want to attempt to exchange this item or return it. It seems like h3ll. I'd rather just spend my money elsewhere. Im going to try wig studio 1 next. Don't buy from here. Quality seems shaky. There's probably other businesses that will take your money into consideration.

My order came to $336.11. The color was very "off" and the wig fit very loose (I'm an average size person). I returned the wig and was charged a $50 restock fee and $15 cleaning fee! $65 just for returning! Will never order from them again!

I ordered a Raquel Welch topper and knew right away that it was not the same quality as her other hair pieces. Even the clips were flimsy. Order from WigOutlet they are a reputable business. Stay away from this company.I would have not given any stars if that was possible.

How are you supposed to know if the wig works if you can't try it on. They reserve the right to charge up to 75% of the cost in fees if they think you haven't met their criteria. I'll donate the wig to a cancer charity and never use them again. Super sad!

Best wig outlets customer service is terrible. They sent me the wrong two items totally $500 and would allow a return or exchange for their mistake. I will not be purchasing from here again ever.

Hairpiece took weeks to arrive. Ordered in light blonde, received dusty, dull gray color. Contacted BWO right away for return postage form and was notified my order was a "final sale", which would have been okay if they'd sent the proper item. Bottom line - I'm out of luck. I've opened a complaint with the BBB against BWO.

Ordered and received a Gabor wig that was tangled, scratchy and had a smell.

Returned and offered $100 because they said the wig was tangled, scratchy, and had a smell.

No kidding Einstein, that's why I returned it.

I just received a Raquel Welch On Your Game wig from this company. In no way, shape, or form does it look like the picture of the wig I ordered. You would think if this company wanted return business, they would make sure what they're selling is the same as advertised. I will NEVER order from them again. Too late I checked the reviews.

Purchased expensive wig in good faith. Rec'd on a Friday and opened and realized it was either a return item or tampered with. Contacted them immediately to return this. Was told I had 3 days to return, considering this was late Friday it meant they wanted a return shipping by Sunday (impossible as carriers are closed). Then was given all the fees (not readily shown on their site) for sending back. First the Free shipping was now something I had to pay for, then they add on a 15% re-stocking fee and to add to this I not only had to pay for the return shipping but I had to get the label on my own. They won't send any label (even if I am paying for it). Having just had lung cancer surgery, I was not able to drive. My husband had come down with viral bronchitis so he was the only one that could do this; but not in his present condition. No other wig company gives you only 3 days, the average return policy is 30 days. Other companies state clearly what the return policy is; but not Best Wig. I was told it would be around $30.00 for restocking (regardless of the condition the wig was received) and whatever the Free Ship was now going to cost me plus the $25.71 I had to pay to ship it back, as they are in Anaheim, CA and that makes the shipping costs high. They are a middleman for other wig companies; so they are making a fortune off customers that aren't receiving the items they ordered. I find it odd that a site like this would even have any positive reviews, as those reviews are generally just on the companies site. So I wouldn't trust any positive reviews here, as this is not the platform to leave them.

VERY unprofessional company I was charged for a restyling fee. They said it was due to a perfume smell
That is a lie. I was upset over the lie and cancelled my other order and charged a restocking fee. I will NEVER order from them again… very dishonest company

About 4 months later the items with the 3 hair products were returned to my address. The return address in China did not exist. They had me pay a shipping cost to an address that they knew did not exist. SCAM. Please do not order from this company. YOU WILL BE SCAMMED.

They refused refund or exchange on a wig that was misrepresented because not like picture. Beware not a reputable company!