• Best Western

Best Western

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Overview

Best Western has a rating of 3.24 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Best Western ranks 140th among Hotels sites.

  • Service
    6
  • Value
    5
  • Quality
    5
Positive reviews (last 12 months): 60%
Positive
3
Neutral
0
Negative
2
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How would you rate Best Western?
Top Positive Review

“Best Maint man ever!”

NANCY M.
7/19/23

We stayed at the Best Western in Cambridge, OH on June 22 2023. The room was nice as we expected. The real pleasure came the next morning when we discovered we had left the truck lights on and the battery was completely dead. The maintenance man really went above and beyond trying to get the truck started so we could get home. He searched everywhere for a jumper box and ended up using his personal vehicle to jump our truck. I regret not getting his name but he very kind and helpful.

Top Critical Review

“Not an excuse”

LeRoy M.
8/24/21

We stayed 2 nights at best western finger lakes/cortland new york, hotel is only 5 years old but the upkeep is poor, stained carpeting, no ice machines in service during our stay, and no one has taken care of the landscaping since the hotel was built. Breakfast was muffins in baggies, when we spoke to management about this, they claimed they could not hire any help, nobody wanted the job. Then they told us we could have booked the room for less if we booked directly through the hotel instead of using booking.com. There is no excuse for that hotel to be in that condition and I will never use booking.com again. Best Western should keep a better eye on their locations, it would help to avoid reviews like ours.

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user nancym3657
1 review
0 helpful votes
July 19th, 2023

We stayed at the Best Western in Cambridge, OH on June 22 2023. The room was nice as we expected. The real pleasure came the next morning when we discovered we had left the truck lights on and the battery was completely dead.
The maintenance man really went above and beyond trying to get the truck started so we could get home. He searched everywhere for a jumper box and ended up using his personal vehicle to jump our truck. I regret not getting his name but he very kind and helpful.

Thumbnail of user cindyy525
1 review
0 helpful votes
June 27th, 2023

Have had pretty good luck with 99 percent of the Best Westerns I have stay in. Reasonable rates safe area. Good Beds and breakfast is adequate.

Products used:
N/A

Service
Value
Quality
Thumbnail of user jillb635
1 review
0 helpful votes
May 2nd, 2021

Super choice of a place to stay in KY. Fast friendly service. Very nice breakfast! Easy access from I 64. Close proximity to anything you would need. We look forward to our next stay!

Tip for consumers:
If you need something ask! Staff is very willing to go the extra mile to help.

Service
Value
Quality
Thumbnail of user jamest1607
1 review
1 helpful vote
February 16th, 2021

Due too weather, the general manager open his hotel for 31 people free of charge; me included. Check out was to day, but he aloud us to stay another day. Thank him for his generosity, and hospitality.

Thumbnail of user teresac37
5 reviews
23 helpful votes
April 19th, 2016

I've booked a hotel room at the Best Western Kings Inn, in Burnaby BC twice and it was a fabulous stay. The Staff there are really friendly and helpful and you get a free breakfast the next morning, The Staff that run the breakfast are super amazing. I booked a room on a holiday and got chocolates with my check in. I highly recomend staying there and its not too far from shopping either!

Thumbnail of user jamesb563
13 reviews
24 helpful votes
November 19th, 2018

We moved from Florida because of loss from Hurricane Michael. He took all we had so we are starting over In Missouri. While we were waiting on an apartment we liked we stayed at the BEST WESTERN PLUS in Lee's Summit Missouri. We were there for a couple of weeks and we received the best of the best service, help with our loss, just talk... whatever we needed they got it for us. They are the friendliest people you will ever meet. There just wasn't anything else they could have done to make it more pleset. They surely went out of the way to be there for us. We enjoyed BEST WESTERN PLUS in the best way possible. If we even hinted we needed anything, they would get it for us. When it go a bit slow in the front one or two would come over and chat for a while. Not just a word or two to make you feel good but conversations. None of the staff was idle for a minute. They saw to it that it was clean and presentable at all times. Anytime at all that you looked their way they had a smile on their face. Always a smile. If you have some plans coming up soon plan to have it with BEST WESTERN PLUS IN LEES SUMMIT MISSOURI. We cherish every minute we were there. Because there was always a smile

Everybody needs a day off sometimes so why not take that time and make the best of it right here in the pleasent and sweet atmosphere at BestWestern in Lee's Summit Missouri.

And don't forget the rewards you get... points for nights stayed will win you free nights. That could really come in handy for those Dog House Days you guys!

Thumbnail of user deanp17
1 review
0 helpful votes
June 4th, 2015

Established and consistent quite hotel in Goulburn. Good variety of rooms and food options. Friendly staff.

Thumbnail of user helenb40
3 reviews
13 helpful votes
May 11th, 2015

I always check-in to Best Westerns anywhere I go. The rate is affordable and hotels are clean and I like having continental breakfast in the hotel.

Thumbnail of user stephaniew1031
27 reviews
21 helpful votes
November 21st, 2023

I've been traveling around California for the past four months staying at various Airbnb's, hotels and motels. By far the best place I've stayed at is Best Western Hotel, in this case the San Diego/Miramar location. The breakfast was more than the usual continental with lots of variety. I had an issue with my bank account experiencing fraud and had to use my sister's credit card number to make reservations online. So, when it came time to check in, they waived the required security deposit which would have needed an actual card. I kept adding days to my stay and each time they were very flexible and waived the security deposit. The property, unlike similar hotels like Days Inn, does have an elevator, instead of being made to climb stairs with luggage. Also, unlike a lot of these hotels every amenity was working, like the ice machine and washer/dryers and I also enjoyed the very hot water, versus tepid temps in the shower. I would only have one suggestion for improvement. Instead of cable T.V., Roku or similar Smart T.V.s are better since you can use the USB ports and apps like Netflix, YouTube, Prime Video, etc.

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