My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone's blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had "been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it". Wow, she actually called me a liar! I wasn't about to get into a verbal altercation with this employee. I once again left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night.

Since I didn't hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. At this point, I am very frustrated with not being able to speak with a Regional Manager or Director. I agreed with the free night offer and ended the call.

I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when I tried to explain the situation to the hotel staff. I know that this is not a perfect world but I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered.

To date no one has returned my phone call, Email or letter to their corporate office.

When we booked this room for two of my adopted Korean daughters and their visiting Mom and myself, I was acting on a guarded 'recommendation' by neighbors. They told me that we had a 50/50 chance of getting treated well! I said that we were touring the southwest so would only be at this BW "Plus" for a single night - how bad could it be?!? Well folks - we found out!
As we said when we made our reservation, we arrived fairly late. We first went to the Bryce Canyon park itself and saw the sunset over the canyon and then returned to the hotel to get our room. The girl at the front desk was reading a book as there was no one else in sight. Great. I told her that I had a reservation (BTW with the nicest person I had ever spoken to = EVAN). I asked her for a quiet room if possible as I had driven and hiked and driven all day - We were all 'pooped'. We carried all of our 'stuff' to our room in an out-building and then headed back to the main lodge for dinner. We walked into the lodge and the desk lady pointed to their restaurant where we found the host reading a book - do you see a pattern here. There was not another single person in the (beautiful) restaurant. We asked for a menu and saw this was NOT the place for burgers and such. The host said that next door was a nice cafeteria/fast food kind of place with great burgers. THEY ARE SUPER = nice choices and very reasonable (under $10) prices. The counter girl couldn't have been nicer. Our food was AWESOME and we got more fries included with our burgers that I have EVER gotten and they were great. Okay folks - the good review ends here...
We decided to 'star-gaze' and returned to the park for a couple (cold) hours and it was worth it and then back to our room. We all decided to just go to sleep that is until the party from hell started in the room above us!
After half an hour I called the front desk asking for her to PLEASE ask those above us for a little consideration - her response; do YOU want to change rooms? NO, it is 11 p.m. and we are all in PJs and unpacked. Result = party continued! Earplugs all around and we got some sleep... until about 6 a.m. when every kid in Utah decided to run up and down the stairway above and adjacent to our room. I got up and asked the kids to politely STOP!
Sure, that worked, NOT. I went into the bathroom for a shower and the shower knob/handle fell off in my hand - so I had to use a finger nail clipper to partially screw it back on. When I looked around there was paint peeling and very rusty door hinges. I finished my shower and then noticed a partially eaten candy bar on the floor behind the door that was NOT OURS. A partially eaten sandwich was also found on the bedroom floor!
I asked the kids and their Mom to pack up and I headed to the main lodge to ask for a manager. I went in to the empty registration area and asked the very sweet girl behind the desk (Amina) to call a manager. She asked if she could help me, and I began explaining what a lousy room we were stuck in and the food left in corners and she apologized and said their manager had a very strict order "not to be bothered!" I asked if there was anyone that I could talk to and she asked me to take a seat - sure. About 15 minutes later a large guy in a suit came down the hallway aiming right at me. The first thing he said was "What is your problem?" Not hello or hi, how can I help you but "What is your problem!" I began to tell him about our room issues but he cut me off saying "You have 2 minutes and you are NOT getting your room refunded, so forget that" I said the only thing I wanted to know was why we were put in the lousy room we got! He said that he was VERY busy and didn't have time for me so I should take it up with customer service or anyone besides him and began to walk away!
I asked how long he had been the manager here and he loudly said I have been here since 2007, AND THIS IS MY HOTEL! The most arrogant management-type I have ever encountered!
We had our 'free' breakfast' of scrambled eggs and a slice each of toast and bacon served by the nicest waiter! I asked how he liked working at Ruby Inn and he said that the staff were great - like a family and when I asked about the manager he just rolled his eyes!
I know this is long but I wanted to get my $140 of complaints onto paper!