• BestTaxFiler

BestTaxFiler

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Overview

BestTaxFiler has a rating of 3.48 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. BestTaxFiler ranks 2nd among Tax Preparation sites.

  • Service
    16
  • Value
    15
  • Shipping
    6
  • Returns
    6
  • Quality
    12
Positive reviews (last 12 months): 77.8%
Positive
7
Neutral
0
Negative
2
3
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What reviewers want you to know

Positive highlights

  • He saved my time allot by rendering quick responses to my mails and he did my tax returns very quickly.

Critical highlights

No critical highlights yet

How would you rate BestTaxFiler?
Top Positive Review

“Very cooperative and interactive in making you understand your taxes”

Sujai S.
4/8/21

Have worked with them for 3 years now and I found them to be very good and open minded in having a discussion with you on any questions you may have regarding your tax situation and your returns. Manoj is especially good at patiently listening to all your questions and getting them clarified with appropriate details. Very easy to work with people like these and the turnaround in getting your taxes filed has also been very reasonable. Would recommend

Top Critical Review

“Its pathetic”

SANJEET K.
3/15/21

I have filled my tax return through them since last two consecutive time and guess what I'm stuck with my both both year return. And wait, best part is yet to come. If you e-file got stuck at any point (no matter whose mistake it is), then it's you who has call the panful IRS support team and what they will do is that simply calling you to convenience you that they can't do anything. I feel lot of agony and no idea how to express. So don't get stuck with these guys

Reviews (44)

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Reviews that mention popular keywords

tax returns (3)
Thumbnail of user sanjeetk3
1 review
1 helpful vote
March 15th, 2021
Verified purchase

I have filled my tax return through them since last two consecutive time and guess what I'm stuck with my both both year return. And wait, best part is yet to come. If you e-file got stuck at any point (no matter whose mistake it is), then it's you who has call the panful IRS support team and what they will do is that simply calling you to convenience you that they can't do anything. I feel lot of agony and no idea how to express. So don't get stuck with these guys

Thumbnail of user jayc990
1 review
9 helpful votes
January 31st, 2023

Pathetic people running this company, they sold my ssn and data and my trading account got emptied and fake accounts created under my name. Working with attorney team currently to file law suit and identity theft case against this $#*! company. They are irresponsible and unknowledgeable people.
Dont give them any details of you bank account or ssn. They are running a scam operation in India. I will make sure this company gets shut down for good.

Thumbnail of user imhso
1 review
2 helpful votes
November 8th, 2022
Verified purchase

This company collected my financial account details and has misused my information.
This was the only website where me and my friend submitted some information for initial tax filing. Both our SSNs have been leaked, transfers were initiated and new bank accounts have created in our names. PLEASE BEWARE all the data you give to them consider that COMPROMISED

Products used:
Tax filing

Service
Value
Quality
Thumbnail of user muralik31
1 review
1 helpful vote
April 7th, 2022

BestTaxFiler service is not up to expectation. The response provided are so bad. Never think in customer perspective and different number of people will approach you instead of one person. Also had argument with one of supervisor over discounts. They should train there employees to provide better service.

Service
Value
Quality
Thumbnail of user aggarwal.nee
1 review
1 helpful vote
September 20th, 2023

I have been filing with besttaxfiler for the last 4 years. Lots of times they used to call at in start of the year but by the time April comes they get super busy and don't pick up calls. Also, last year got notified by the IRS that I had identity theft which was from no one else but besttax filers. And that's when I decided to never go back with them to file my taxes. If they can't store my info privately then there is no point in filing with such an agency.

Products used:
Tax filing

Service
Value
Shipping
Quality
Thumbnail of user reddyk2
1 review
2 helpful votes
February 13th, 2023

I and my friend applied for tax returns through Best tax filer. Both our SSN numbers, and personal and financial details were leaked/sold to scammers. Now all my bank accounts and Tax returns are in a big mess. They opened share trading accounts under my name and tried to steal money from my real accounts. Somebody tried applying for Tax returns without my knowledge. Avoid them at all costs.

Thumbnail of user santhoshu
1 review
1 helpful vote
March 23rd, 2022

Been filing taxes with BTF since 5 yrs and was never great feeling until I have just a Federal W2 for which they charge basic which is expensive, no other services will be proved as claimed basically nothing free as claimed. Literally nothing. Very expensive for amendments, not proper information will be proved on what they are charging for. Worst thing is they start following up so badly for first day of the year annoying you with multiple calls in single day and when you reach out for any information or assistance the response will be so unprofessional. Recommend not to file with these guys.

Service
Value
Shipping
Returns
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Thumbnail of user dhruvs18
1 review
0 helpful votes
April 29th, 2022

My federal tax return is stuck & seems like best text filer not responding to any call, messages email. Looks like they gone out of business

Thumbnail of user ketukik
1 review
1 helpful vote
November 14th, 2023

1. Very risky firm
2. Ask to send my IRS form to Hyderabad, India. Breach of personal information
3. Got a fraud filling report from the year I filed with them.
4. Got another fraud this year
5. NEVER file TAX with them

Service
Value
Quality
Thumbnail of user chinnat
1 review
1 helpful vote
March 5th, 2023

I have been filling with BTF from last 4 years. 2021 filing got rejected due to ID theft. I still stuck with 2021 filling by doing paper filling and then filling again by visiting IRS office. Going through a lot just because of these guys. I haven't shared my data with anyone else other than this BTF guys. They are the one who sold data and reason for all culprits. Couple of fraud transactions also happened in my checking account. All four of my friends filling with BTF are in same situation with ID theft. Beware of these guys!

Thumbnail of user vibhorj
1 review
1 helpful vote
November 8th, 2022

Have been victim of the id theft. Looks like some employee have the access to your data and use it and sell the data. My trading account got emptied. Only trust us base companies for your filing.

Products used:
Serious ID Theft Issue

Service
Value
Shipping
Returns
Quality
Thumbnail of user sahilg25
1 review
0 helpful votes
December 20th, 2021

These guys do not know anything. The only thing they know is to keep calling and following up till you pay. They do not know how to handle basic stuff. Answers to every question are vague and end with "pay now we will figure it out later". Obviously, nothing gets figured out ever.

Service
Value
Thumbnail of user sumeetp
1 review
4 helpful votes
January 3rd, 2020

I feel that a new bie can do better then these guys. Tried their service once, BTF made a mistake in filing the returns. IRS reviewed and came back and I had to pay them back along with interest charge. BTF agreed that it was their mistake, but still deny to pay back the interest amount that I owed to IRS. On top of that they want to file my further return with them free of charge. $#*!ty service, no replies and answer after calling and emailing them for a month. The only answer we get is the manager is reviewing and it's been a month now... they don't care about customers, I won't recommend going with them. Instead do it yourself and you will commit less mistakes than BTF.

Products used:
Filing returns

Thumbnail of user mohaideena
1 review
1 helpful vote
March 9th, 2020

They always state that they have issue with server or email server or even cant able to hear me when I went with complaint. Will update the reviews here further.

Thumbnail of user mikem3401
1 review
1 helpful vote
April 3rd, 2022

Please don't waste your time and money. I could not reach out to anyone and did not receive any response after I paid the money. There are better tax-filing companies available for better rates.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rinkyd1
1 review
0 helpful votes
March 24th, 2021

I have been filing with them for the past 3 years and they messed up all my returns. Since I am an international student, I wasn't aware of all the rules around tax returns and hence paid them $30 every year to file my returns. Even though I filled out all information correctly on the portal, they messed up my Name, Dates present in the U. S and didn't even let me know that I had to fill out an additional form 8843 (which I wasn't aware). This year after talking to a friend, I realized they have been doing it all wrong. When I reached out to them, they said they will correct my last 2 years after this years' filing and boy was I stupid to trust them and pay another $30 for this year. As they stopped answering my calls and replying to emails. When I kept calling and emailing, I finally got a response from their agent stating that "Form 8843 has been started only this year in 2020 so we don't need to file for the last years". When I researched online, I saw posts about this form dated back 2012, then I reached out to SprintTax and found out everything that these people were doing wrong. When I conveyed this information to the Best Tax agent, he stated "Because the dates for 2019 and 2018 are on the 2020 form too, we don't have to submit the form for the previous years" when it said clearly on the IRS website that this form is required every year. After multiple back and forth calls, they finally agreed to submit my amendments for previous years and the form 8843. And even though I had all the information updated in their portal, they still made mistakes on my form. Then they sent me an email with the forms and asking me to post these forms myself to the IRS address. When I asked them to mail it as I have them the money to file my taxes, their agent said "IRS does not look at the first and middle name and they they only look at the last name so the correction is not required." They also said "The dates present in the US fields are just a formality and it des not matter if they are incorrect". Honestly, I'm baffled at their response.
I will suggest everyone if you care about filing your taxes correctly and care about having peace in your life at all, then DO NOT FILE WITH THEM. I have not seen any company be so incompetent and the worst customer service ever. Once they get their money, they don't care whether your filing is correct or wrong even though they have stated in their website that once you file with them for one year, it includes the service of corrections to your tax returns for the past 7 years. And they didn't even correct the returns that they filed. They should be naming themselves as WORST TAX FILER!

Tip for consumers:
DO NOT USE BEST TAX FILER!

Products used:
No products, had to re-do my tax filing for all 3 years by myself.

Service
Value
Quality
Thumbnail of user aa333
1 review
1 helpful vote
March 17th, 2020

These people, ever since my friend referred me to them, kept calling me 5-10 times a day leaving 2-5 voicemails asking me to file with them. So i decided to do that and the customer service was excellent, they called me for even littlest of things asking this and that BUT

The DAY i paid the fees to them for filing it, FINISH.

Not even one call i got. They didn't file they just sent me the tax return i reviewed and i didn't like the amount i received i wanted to know why am i getting that so i called back and asked why is it like this and all and the guy showed me bad attitude like why don't you go check in this website why don't you see like i was furious.

After understanding i said i want something updated he said no difference to update or not. I said why not update and send he said ok he will and he said he will call back after updating to ask me to review and submit

I NEVER got a call back after that. It's been a week and they never called me even once to FILE my taxes. This was so frustrating. I had to call and be put on hold twice or thrice and was told the guy is busy.

They showed such attitude and didn't help me out. I finally had to again call back and ask them to update which by the way that guy never did update till then and then he said ok i will do it and took a full day for a 5 min job and didn't even call to tell me he updated.

I had to again call back and ask him to file it. Like these guys are so money minded. I got so many calls that i wanted to tell them please dont call like this. But once the money was paid, OVER. They didn't even care to file it. Disgusting Indian service. Only wanting money and once that is done nothing matters.

Learn how to treat a customer regardless of money you bunch of idiots.

Disgusting

Thumbnail of user vinodk34
2 reviews
2 helpful votes
June 24th, 2019

They are not responding properly and not giving proper direction. Please think before going tax filer.

Thumbnail of user sonamr2
1 review
10 helpful votes
February 14th, 2019

They don't know anything about US laws. They will claim false deductions to increase your refund amount. If you will file Tax returns with this company, You will definitely receive notices from IRS. I filed and received notice from IRS and end up paying $4279. Please beware.

Thumbnail of user kushalj1
1 review
1 helpful vote
March 19th, 2018

Its like KG children are working in the company. They'll enter wrong spellings. Rogers-> Rodges. Please try a better option. They are quite childish

Thumbnail of user lionk4
1 review
8 helpful votes
March 12th, 2017

It is a big Fraud company. A Stupid Indian named Suresh (some times with different names) with phone numbers *******777, *******666 calls you all the time and they try to take information needed to do fraud. No information entered in the website is private.

I am complaining to Cops may be in near future if they call me again.

Best Tax Filer review

Service
Value
Shipping
Returns
Quality
Thumbnail of user reactr
1 review
5 helpful votes
September 28th, 2017

I don't wan't to Rate even one star.

BestTax Filer doesn't know about tax queries and no help, no suggestions, they doesn't know how to handle it.

I strongly recommend do not file your Tax Return from BestTaxFiler. We are five guys have filed Tax Return and received many IRS notices, BestTax Filer was helpless, we all are unhappy with BestTaxFiler. We switched to TurboTax and doing good and happy.

Thumbnail of user venkatr13
1 review
4 helpful votes
February 27th, 2018

BestTax Filer doesn't know about tax queries and no help, no suggestions, they doesn't know how to handle it. They won't respond after taking money

Thumbnail of user timl87
1 review
8 helpful votes
February 1st, 2017

They say they are a CPA firm. Actually they are not. This is a scam you do not know who on the other side or what they do with your information. This is a shadow company in India. Like consultant firms fishi fishi hidden stuff going on.

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About the business

File your taxes online with best tax filer. Our online tax service will assist you in filing your return, paying taxes online submit taxes online and provide live customer service.

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