BestPricePhoto

I'd stay away. I bought a Nikon D5100 yesterday as the website advertised it would come with a free kit AND, for a limited time, a flash attachment. I DID NOT read this incorrectly. In fact, I read it over several times.

When I called to confirm my order, the customer service rep, "Chris," very snarkily told me that I had to choose one. "If you bought this camera just because you thought you were going to get both well..." Well what, Chris? I should've known I was going to have to deal with your totally condescending attitude?

When I asked to speak to a supervisor he dodged my request for about three minutes. Then he told me his manager, "Tom" was not in the building and that he didn't know when he'd be back. Apparently supervisor Tom has "different hours everyday..." Right. False advertising, RUDE customer service reps, absent supervisors.

I say pay the extra $20 and use Amazon.

I am so sorry I have not come across this site any sooner. My short but terrible experience so far involves all aspects mentioned in low starred reviews above excluding the card frauding (yet). Canon T3i body Friday order followed on Monday by representative calling me to confirm the order. He lied to me about the battery parameters and afterwards the product specification. This is my about twentieth purchase since I came to United States year ago, and the uniquely worst so far. For the very first time, I had to yell to make the representative let me finish my sentence (for at least fourth time...).
I followed positive reviews aggregated at Google Checkout, which was an obvious mistake as it seems they are heavily blaming peole with 5star self reviewing. Next time I will read some bits from the one-starred tail first.

IF YOU ARE SANE, STAY AWAY OF THIS SITE.
I was obviously not, using it without adequate background check.

Edit: More than two weeks after the order was canceled (and some accordingly bad reviews posted online) someone else is calling me from bestpricephoto.com. In very apologizing and assertive way he is trying to explain to me, that their representative Chris (or Craig) was not trully representing their company when he called me first time. Well, I am not sure, but what else does the sales representative do, than represent the company? Nevertheless I insisted on full money refundation as they have charged my account for the full price the very first day. I have been asked few times if I am willing to change my reviews. My response was, I will add informations according to the real story and so am I doing now.
I would still stay far away from this company as my experience was just a fright (for the first time in my one year spent here in U.S. I had to yell at somebody who was asking for my money at the same time!). However after they finally refunded the whole price back to my account and until now there is no fraud (and I am watching really carefully), I changed my star rating to two stars.

The prices are fantastic. The service provided however, SUCKS. I ordered a Canon D7 plus lens and flash and other accessories. Morris was the person who I had dealt with. He was very helpful and made a few suggestions. He talked me into a Sigma lens, which is an excellent lens but he charged me $250.00 more than what they show on their website. My order arrived in a timely fashion, however half of the order was missing. They was very apologetic and threw in a few extra's to make up for it. I was promised I would receive everything by Dec. 12th. They even called to tell me pkg would arrive on the 12th. DID NOT receive pkg. Then they GUARANTEED I would receive it on DEC. 22nd. NO PKG NO CALL now it is Dec. 24th NO PKG!

TO COMPLETELY UNDERSTAND WHY I RATED THIS AS I DID. I URGE YOU TO AT LEAST SKIM MY WHOLE RATING.

THANK YOU._____________________________________________________

PERSONAL OPINION OF THEM/THEIR SITE_____________________________________________________

Alright on the surface this site is pretty plane jane (normal). This site is tied hand in hand with BestPriceElectronic.com. If you click on the electronic's link you'll most likely get re-directed to bestpricephoto's site. It's a little wierd... It's quite easy to navigate, sometimes even a little awkward. In my opinion as a web designer I think that this site is quite unappealing and in places sloppily put together. But that's just me.

CUSTOMER SERVICE AND SALES____________________________________________________________

But the thing is with the customer service, they can be a little awkward sometimes lol. For the most part these guys are spot on. They are nice, helpful and overall they know about what they are selling.

The thing about these odd sites where you can't find to many reports are you don't want to look at the good ones, you always look at the bad reports. In my research about this site, this place had a lot of good reports with few bad ones. (like any other site, everyone has a few bad reports from time to time).

Out of the bad reports about the site, I would rate them as pretty serious. Most of the bad reports are about customer service but there are a few that caught my attention as being pretty bad.

Most likely after you confirm your purchase you'll get a phone call "confirming your order". I think there is nothing wrong with this. I have visited several sites and purchased from them, without problem, that will do this. But I have heard of reports, and read a couple other reviews (from other sites) about them also trying to sell you things that might go with your purchased item/that might interest you.

Now I see no problem with this to an extent. That extent in on the site. To work as a store clerk. To help the customer get everything they need to prevent them coming back in an angry whirl yelling at you (ex. "why didn't you say i might also need a memory card?!?"). But it is utterly unprofessional and not good practice trying to sell things over the phone when you are supposed to be confirming an order.

Another bad thing about this site is, slight false advertising in a sense. They give you a "money back guarantee" and a "satisfaction guarantee". Plastered on their home page in colorful "splats!". They will be completely fine with you if you decide to exchange your product or what not, but when it comes to returning your product they will most likely charge you 10%-30% for a restocking fee. For some of the more expensive products that can add up fast.

SHIPPING________________________________________________________

Now this is where these guys shine as they do and where I would recommend this site to you if you didn't plan on returning you product.

These guys will generally ship this to you in a very timely fashion. They will process orders, returns, and exchanges quite quickly. Their shipping costs is quite affordable and added to the deals that they most often give on their site can save you plenty of money and well as getting you product quicker for a bit less.

OVERVIEW___________________________________________

If this was a 5 star system I would rate these guys a 3, but seeing as its not it gets a 2. But I would recommend the site depending on what you are looking for when you go to buy something online.

I would say these guys are completely safe to buy from but maybe just a little annoying at times with how they go about things.

PERSONAL RATING__________________

Prices: 8/10
Customer Support: 4/10
Delivery: 8/10
Ease Of Purchase: 8/10

*****TOTAL*****: 6/10