• BestHairBuy

Overview

BestHairBuy has a rating of 3.23 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestHairBuy most frequently mention customer service, and good quality. BestHairBuy ranks 12th among Hair Extensions sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    15
  • Quality
    15
11
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What reviewers want you to know

Positive highlights

  • The customer service is phenomenal and it is a great price.

Critical highlights

  • I responded to the email and repeated why I wanted to return the wigs and asked for the return address.
How would you rate BestHairBuy?
Top Positive Review

“360 Closure”

Yolanda T.
6/18/20

I will start off, that I read the reviews and was a bit skeptical! I needed a 360 melt-a-way body wave closure. My hair appt. Was coming up and my regular site I order from didn't have any of the body wave in stock! I said what the hell I will try this site. I got it installed on Tuesday and so far I love it. I didn't order the hair. I already had the hair. But look at this 360 closure. No complaints as of now and it didn't have an odor, it actually smelled clean. Plus my hairdresser washed it twice. When she first got it and after she dyed it. She said it had minimal shedding as most new installs do, but nothing crazy! And I haven't had a lot of shedding so far in the two days since getting it installed. Look at the pictures below. Look how well it melted away into my scalp! As of now I will give it 4 stars. I will see how it does over the next few months! Plus with the express delivery I got it within a week!

Top Critical Review

“Never buy here”

Dymond H.
10/22/20

Placed order on October 5,2020. Employer reached out to me and stated they were out of hair that I ordered. I asked for a refund and they said they could not do that. They told me to choose another type of hair from them. I choose another type of hair and they said they would send the hair out ASAP ( this was on October 8,2020) I reached out to them a week following that asking where is my hair and could I get a shipping number. They ignored all calls, emails and customer chats from me. I should've read and watched reviews on YouTube before buying hair from them. NEVER AGAIN. A complete scam.

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) return address (4)
Thumbnail of user ksyj
1 review
25 helpful votes
October 8th, 2016

The delivery was on time fast and wonderful. Each bundle hair with just the right size not too thick not too thin just enough to complete your head and look exactly perfect I will be ordering again my friends loved it my hairdresser extremely extremely loves the hair I'm very excited and cannot wait to install. Absolutely Love The Hair! I'd definitely recommend going to this vendor if you're looking for some good quality hair for a decent price.

Thumbnail of user kelleeb7
1 review
10 helpful votes
November 12th, 2019

I am on my 4th wig and looking to get my 5th. I get the undetectable wavy and body wave lace wigs and I absolutely love them out of all of the other company's that I have bought from. And when I say I have tried so many, it has been ridiculous. These wigs from BestHair have been the only lace that actually match my skin tone the best to wear it looks like mine, every single time. The customer service is phenomenal and it is a great price. I have paid close to 6/7 hundred dollars on wigs and they don't compare to these. Which is insane. Yes, they do she's quite a bit after months of use, if you don't treat them well or if it's just time to by a new one but they a definitely worth every dollar in my book.

They have a customer for life!

Thumbnail of user martine73
1 review
23 helpful votes
July 12th, 2016

I love this hair, it's perfect. The right lengths, color, contingency, and FEEL! The price was right, the shipping was a speed delivery! Excellent communication with the seller, very well-mannered & polite! Extremely fast delivery. Product is exactly as described,! I'm very happy with me purchase, I have not installed the hair yet, but, I know I will love it even more! Yes! I will continue buy from this seller! Thank you!

Tip for consumers:
I love this hair, it's perfect.

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Thumbnail of user miaf10
1 review
15 helpful votes
September 1st, 2016

Thank you I must say customer service is 100%, they communicate and try to help you in every way. Now the hair... I just received it today, shipping was fast and easy, I ordered it Friday and got it on Tuesday of the following week. It's beautiful, the quality is awesome, it's smooth, full, and it smells great. I can't wait to install it. Definitely would recommend them. I bought this hair for my engagement and will be buying hair from them again to wear on my wedding day.

Thumbnail of user sams340
1 review
12 helpful votes
March 17th, 2017

I simply love the kind behaviour and way of talking of the customer support, I had my payment issue as my bank wasnt releasing money, I have bugged you a lot and how patiently you have responded and guided me in my fuss, I am really thankful and due to this, I am going to be your consistent buyer, along with recommending it to all of my social circle and family. It really takes long to trust an online source, I guess when you really get one so theres no need to look for more. I am thanking again, thanks.

Thumbnail of user cassandrac14
1 review
18 helpful votes
April 29th, 2016

Shipping was great! I just received my Clip in hair! I ordered 20 inches.The hair feels very silky, I love the color and the length of the hair the shipping is really fast my item arrived earlier. Sometimes when you order an extension online you never know what you are going to get. This extension was great quality and it came out of the looking great! Overall I am very satisfied with my purchase. Love them! Definitely will order again!

Thumbnail of user pinkb20
1 review
34 helpful votes
August 29th, 2016

The hair was nice & silky when I first got it. Now I've had this hair for 3 months on&off and it's great! I ordered and 18, 20, 22inch. I ended up making a wig out the bundles and also, I cut it when it got closer to the summertime because I wanted something new and didn't want to order anymore hair because I was so in love with this one. Also, it was very easy to lift & dye. I highly recommend this hair to whoever is in need for good quality hair! I'm highly satisfied.

Thumbnail of user ashleyb200
1 review
8 helpful votes
May 11th, 2017

I can honestly say that this hair is pretty good quality. I was definitely on the fence about ordering from this website, considering the reviews, but I had already payed and the shipment was on it's way so there wasn't much I could do besides wait and see. If you do purchase from this website, I recommend expedited shipping because I ordered Wednesday and it arrived the following Monday. The only problem is that the hair doesn't match my own hair texture.

Thumbnail of user asyaharrisa
1 review
7 helpful votes
June 22nd, 2016

This wig ok well I first received it quite early which I was impressed. At first I thought the wig seemed thin but with some playing it bloomed and it looks quite natural I may go for a shorter length next time though. So far I've been getting nothing but compliments on how gorgeous my hair is. I am in love with this curl pattern. Customer service was amazing and shipping took 3 business days! This is my new favorite vendor, I will definitely order more hair from them. Everything was excellent!

Tip for consumers:
Everything was excellent!

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Thumbnail of user gwaradal
1 review
21 helpful votes
August 3rd, 2016

This hair is very good quality. The hair was shipped to me in 3 days. The communication was very good. I put the hair on a wig cap because it's more convenient for me and my clients. The hair shedding wasn't a really big problem. Maybe a few strands. My biggest problem with the hair was the smell, but after I shampooed the hair twice and conditioned it everything was fine. Otherwise lovely hair and reasonably priced. Just happy!

Tip for consumers:
This hair is very good quality.

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Thumbnail of user evelynr18
1 review
0 helpful votes
September 3rd, 2016

I ordered 18", 20", 22" inches of hair, I just got it in the mail and I must say the hair feels so good very silky to the touch. I've read the reviews before I purchased these bundles and I was expected honestly! Lol but I bought it and I'm so happy with the purchase. I will be sealing my wefts just incase these bundles do shed but running my fingers through them no hairs come out. Besthairbuy was great! Thanks!

Tip for consumers:
can contact online to solve any problem

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Thumbnail of user nelsona13
1 review
14 helpful votes
June 20th, 2016

I am very satisfied with my order. My order came very fast and it looks beautiful. Looks really nice. No shedding... I have been wasting my money buying from other stores. I feel like taking out the weave I have on now to install the new one... The communication was 100% amazing and there was a situation where I wanted to purchase another bundle and the seller made it possible. Very professional. Would definitely be ordering from them again!

Tip for consumers:
beautiful hair recommend!

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Thumbnail of user bilalk11
2 reviews
11 helpful votes
March 17th, 2017

I think this company is the best company among all those who have hair growing products. I purchased their hair extension for my sister who was quite worried about her short hairs. Best thing about this product is its color, it matches perfectly with her hair color and that's the main thing which she need. I recommend it to all others... Such an awesome hair extension I must say that all those who are worried about their short hair and want to look gorgeous in party or any event must try Hair extensions of this company.

Thumbnail of user rosec76
4 reviews
17 helpful votes
November 23rd, 2017

This time I'm most satisfied with its express delivery, only 3 days, I didn't wait too long. Good quality but a liitle little shedding of the long curly one, by the way, its wavy is super super sexy and charming! Don't wait! JUST go to buy it, I swear i will buy this sets in other type again.

Thumbnail of user polyc1
1 review
22 helpful votes
September 14th, 2016

Besthairbuy is extremely profession, my bundles are extremely soft, she understood my frustrations with another company and made sure she dealt with me delicately! I received my order fast, I am in Canada I ordered Sunday and got it today ( Wednesday) and questions you have direct it to them and they will respond! I shall upload photos of my hair once I get it installed for my aunts wedding thank you very much! Hair true to length bundles thick and full fast shipping!

Thumbnail of user hongk2
1 review
8 helpful votes
September 13th, 2016

Good hair! I've had this hair in for a month now, and it is amazing! Although it does shed, and you can tell, you kinda get over it due to the fact that this hair is really soft, it can hold a curl, doesn't tangle, very bouncy, and smells really good. I got a 16-18-20-22, and only installed 18-20-22, used the 16 for pigtails and it was amazing. The co-wash, everything. I will most definitely recommend this hair and will buy again! Thanks besthairbuy! Fast shipping as well.

Thumbnail of user robinyrhear
1 review
1 helpful vote
July 18th, 2016

I received the hair so quickly and it was way better than I expected! It is gorgeous it looks super natural and I definitely I'm going to order again from this seller! The hair has a nice quality; real human hair. Awesome quality for price. And the best part was the communication! I was aware of every single step they took, from the beginning to the end! I'm grateful! Looking forward to buying my next hair bundles.

Tip for consumers:
Hair is gorgeous it looks super natural

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Thumbnail of user silvaa4
1 review
2 helpful votes
June 16th, 2016

This is the best online web for your business or personal use, i love their quality is super nice, the chatting services is really amazing and they also help if you have any challenges and give you advice, their price is cheap. I loved them like nothing. Special thanks goes to Greeny who normally serve me and understand my needs. I love you all.

Thumbnail of user danielac15
1 review
11 helpful votes
September 13th, 2016

I installed my hair it brighter than my hair but I made it blend. Very Satisfied... It Shed a little bit but after I washed it became really soft... I Love and You Will Too! And Also I Cannot Forget About the seller she is amazing she works with you through the whole way! Hair is good as long as you take care of it properly. I'm satisfied, I love the hair it blends in with my hair really good and i ordered four bundles only used three! Will order again!

Thumbnail of user bellaj7
1 review
1 helpful vote
September 1st, 2016

For the price I paid, I'm pretty impressed with this hair. The hair look very natural. Straight out packing was nice texture, curl pattern and pleasant smell. It beautiful and takes heat well. After washing the natural curls return as soon as its dry. Overall extremely happy with product. I am a satisfied customer and happy. Hopefully it lasts long.

Thumbnail of user pebblesl
1 review
1 helpful vote
September 28th, 2016

The quality is so great! The was one amazing experience! I needed this hair in 5 days and it came asap! Lisa sent me emails everyday even after the hair came! My sister really needed this hair for prom. The hair is very soft and there's no weird smell. I'm so happy everything worked out. Overall, fast shipping great communication from the seller and very nice love the hair I will be ordering hair in the future.

Thumbnail of user opas
1 review
0 helpful votes
September 9th, 2016

I can honestly say I love this hair! I've only had it for a few days but, still. No smell, no shedding, no stiffness, tangling. NOTHING! & holds a beautiful curl! The lengths were 16 18 20. This hair is amazing. Oh & shipping was about 4 days. The hair is soft and full. I ordered during or right before the weekend. Thanks Besthairbuy. Would recommend this hair and will also buy again.

Thumbnail of user rakenyap
1 review
17 helpful votes
July 17th, 2017

I just got the hair it was thick no smell wavy all my correct bundles came in right size and right hair and color I was scared before the hair came in because I looked at reviews after I bought the hair and the only thing I could do was wait and see I didn't want even try to cancel it don't listen too what other mfs say my hair came in actually the way I ordered it I feel bad for des others mfs saying they getting played my hair came in 3 bundles. And this is my first time ever ordering hair and I'm actually happy I did it I payed 106$ for 3 bundles Brazilian plus 20$ for the expedited shipping so 126$ which wasn't that bad so my experience is I got my hair I was so damn scared I wasn't going get what I ordered because of the bad reviews but I got my hair and haven't installed it yet I'll be back with and update on how my hair is doing but it's soft nice and real

Thumbnail of user tiarrah
1 review
1 helpful vote
September 21st, 2016

The hair looks really good. I received the wig in UK in a week. The seller- Yana- was really friendly and helpful the entire time. I love the hair it looks good and is easy to maintain. I've tried the wig on and it looks good without too much manipulation which I appreciate! I know it'll definitely be a hit once I style it. Everything was perfect and I'm a first time buyer all together. Thank you so much. Very pleased! :)

Thumbnail of user uniquelllj
1 review
11 helpful votes
October 8th, 2016

The seller is super nice and sweet and provides excellent customer service! The hair came fast, it took a few days to process the order, but after that I got it right away! It is super soft and beautiful and the 18in looks so natural, like my own hair, so I may do a 20in next time! It is curly so you do have to take extra care of it, and it gets poofy the more you comb it(which I love)! I would definitely recommend this hair, and the better you care for it the longer it will last! Thank you Besthairbuy!

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Thumbnail of user besthairb
besthair b.

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