• BestEssays

BestEssays

Overview

BestEssays has a rating of 3.94 stars from 358 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestEssays most frequently mention customer service, high quality, and research paper. BestEssays ranks 50th among Essay Writing sites.

  • Service
    64
  • Value
    64
  • Shipping
    63
  • Returns
    62
  • Quality
    64
2
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What reviewers want you to know

Positive highlights

  • I am so happy with the essay paper from this company I got yesterday.
  • True to their website name, they deliver the best essays and academic reports on time.

Critical highlights

  • Their customer service won't issue refunds, they will escalate the case and then waste your time and money.
  • I am so disappointed by the quality of the research paper I got written from them.
How would you rate BestEssays?
Top Positive Review

“Urgent delivery”

Kimberly K.
1/2/22

You finished my term paper in record time, even though I just had a few hours to spare. I was amazed at how fast you produced the work. Although the quality of the paper was not as high as I had anticipated, it did save me a significant amount of time. Thank you for your support, and I look forward to using your services in the future. I'm hoping that if I give you more time to write, the quality of my paper will improve.

Top Critical Review

“Cancelled my essay without notifying me which resulted me in failing my grade”

Liz L.
5/12/21

I have placed an essay which i really needed help with. Order #: 82559921 They just cancelled my payment 5 days after the payment when i thought the essay was in progress! Never received an email from them until logged in. Support wasnt helpful, they closed chat on me, forced to wait on the line. And CALLED ME FRAUD! I was forced to go to another service and was obviously late with submission. Do Not trust them!

Reviews (358)

Rating

Timeframe

Other

Reviews that mention popular keywords

essay paper (12) customer service (14) research paper (8) time (82) customer support (9) essay services (3) 15 orders (3)
Thumbnail of user lizl207
1 review
1 helpful vote
May 12th, 2021
Verified purchase

I have placed an essay which i really needed help with. Order #: ******* They just cancelled my payment 5 days after the payment when i thought the essay was in progress! Never received an email from them until logged in. Support wasnt helpful, they closed chat on me, forced to wait on the line. And CALLED ME FRAUD!
I was forced to go to another service and was obviously late with submission.

Do Not trust them!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Liz,
Thank you very much for your feedback. We would like to apologize for the situation that happened to you using our service. Still, our billing department does everything possible to protect our customers from any fraudulent actions or activity with all credit card transactions. We tried to contact you over the messaging board and phone registered on the account right after the order had been placed, but unfortunately, we did not get any response from you. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.

Thumbnail of user marthah60
1 review
0 helpful votes
January 22nd, 2018

EssayWriters, and its many online affiliate websites including bestessay, is the worst experience of my life and Students should avoid it. Shoddy is an underestimation. PLease keep off. Don't waste your money!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We highly appreciate your feedback and we are more than willing to help you with your concerns. However, please note that this is a Client Review source. We highly suggest that you contact our Writer Support Team and we will be happy to address all your concerns.

Thumbnail of user cherriea3
1 review
3 helpful votes
November 8th, 2019

DO NOT, I repeat, DO NOT use this company when seeking assistance with any type of coursework. The writers and the customer support people they have working for them are so incompetent and quite honestly, I believe they do not possess the educational qualifications it takes to keep this business alive. Each and every person I have dealt with was FILIPINO and I can tell that these are individuals who are not educated whatsoever. They claim their business is located in the US/Canada, however, each and every person that you deal with in this company is located in the PHILIPPINES. Just like when you deal with outsourced customer service reps in the PHILIPPINES, these people are working from there as well. The work that they do contains nothing but grammatical errors, elementary school level writing skills, and don't even get me started on how they lie about their writers having degrees. I swear that all they do is google the info they need online and plagiarize someone else's work and hand it off to you as if they did it themselves. I put too much trust in this company not once, but twice and both times they have failed to deliver. They provided work that was not acceptable at a graduate level and acted as if they had PhD's in the subject matter. They also delivered late and begged for an extension. I will upload proof of our conversations. I'll make sure to leave this same review on other sites so that others do not fall for this big scam.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Cherrie,
Please accept our sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Thumbnail of user justinf159
1 review
2 helpful votes
May 1st, 2020

The writer had very little to no knowledge in the field of health or exercise. After carefully reading through the document to see what I could salvage, i saw that it was poorly written, both grammatically and it contained incorrect information on the subject. I do not think the writer was a native English speaker, based on their writings. I was able to salvage the table of contents, which was very detailed and that is what I am using as my outline to rewrite the paper. They might do better with other subjects, but stay away from sports and exercise.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Please accept my sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again.

Thumbnail of user meeran9
1 review
0 helpful votes
September 27th, 2020

This is for anyone looking for the writing websites for their last resort. I had given an assignment to this website 6 hours before and they charged me $180 for that. After charging complete money and at the end of the paper submission they sent me an email regarding hold due to verification after 5 hours. They then hold me in chat and call for another 2 hours finally coming up with "sorry, we have not found any writer for this assignment. Would you be able to provide 6 more additional hours to complete". I got ZERO for my paper because I trusted this website. "PLEASE DON'T MAKE SAME MISTAKE AS ME FOR CHOOSING THIS"

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Meera,
Thank you for letting us know about recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Thumbnail of user rob6
1 review
2 helpful votes
April 21st, 2019

If I could rate this place a zero I would. I had to send my paper back 5 TIMES. Not one, not two, not three but FIVE TIMES to be revised. A SIMPLE 3 page paper. I paid for VIP AND TOP 10 writer over $200. These are some foreigners that are stealing college students money. DO NOT WASTE YOUR MONEY. Not to forget, on top of it ALL... My paper is now Past Due for turning it in to my teacher.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We would like to apologize for your negative experience. Please provide us with more details about the situation or an order number so we can further review the case and attend to it accordingly. We look forward to hearing from you again.

Thumbnail of user duquayh
1 review
0 helpful votes
May 9th, 2019

Don't waste you money with this so called Best Essay writing service' writing errors unprofessional writers that don't even have any knowledge or cluse of the topic which you will request, they don't read information in details that you will furnished to them, customers care just try to get more money out of you for SLOPPY' work that their so-called professional writers produced.

Guys think twice just stay a million miles away troll this scamming service. THEY WILL DECEIVED YOU IN THE NICK OF TIME

Thumbnail of user loganm49
Logan M. – BestEssays Rep

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please provide us with an order number via Live Chat as every situation is exceptional and we would like to attend to it. Thank you in advance!

Thumbnail of user melindat67
1 review
0 helpful votes
August 6th, 2020

I paid $163 to have a an essay with atleast 3 paragraphs and a full page of sources written. Not only was the product late being finished but I wasn't even able to access it until after my deadline! When I finally was able to access the trash they claimed was an essay it ended up being a bunch of random stuff very poorly written by someone who doesn't even clearly speak english! When I contacted the company for my money back they said they reviewed my product and that the couldnt refund because the "writer" if you could call him that had met all the instructions... this site is a SCAM! DO NOT ORDER FROM HERE!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Thank you for letting us know about recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Thumbnail of user selinay
4 reviews
7 helpful votes
December 14th, 2018

It's never on time. I want suggestions on other essay services because bestessays was never on time. They submit a half done /half assed paper upon the deadline without any notice. When you complain to customer service it seems like there's nothing they could do than to give you empty promises. They writers don't follow the agreement at all. If I'm paying for a urgent deadline there should be precautions when you can't make it. But they would keep on dragging it on til they eventually upload a finished paper but by then it's useless to you and they don't care. Don't ever use this website. Use something else or write it yourself.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We would like to apologize for your negative experience. Please provide us with more details about the situation or an order number so we can further review the case and attend to it accordingly. We look forward to hearing from you again.

Thumbnail of user tanyab400
1 review
0 helpful votes
February 21st, 2022
Verified purchase

I paid over 400 for this service including PowerPoint, speak notes, and top writer. This writer did poor quality that was not top writer worthy. Did not include speaker notes and PowerPoint was a joke. Copied and pasted material into PowerPoint. And it was too late for revision. Contacted the company which would only refund me 10% refund which is a joke. I am so upset, I had to remake the whole thing and still have not received a refund after a month. Be aware! They will easily take your money and will not give a refund!

Tip for consumers:
Don’t

Service
Value
Shipping
Returns
Quality
Thumbnail of user loganm49
Logan M. – BestEssays Rep

We apologize about the bad experience. We have always been known for the quality of our work and we regret to hear about this. May we request that you provide us with your order number so we can further investigate? We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met and we will be glad to discuss this case further with you. We hope to hear from you soon.

Thumbnail of user danielc710
1 review
0 helpful votes
May 24th, 2019

I order 3 different essay, the qualities were very poor and lots of grammar error. I spend few days for rewrite those essays. We you trying to use this service, you have to think again. I really really do not recommend!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We apologize about the bad experience. We have always been known for the quality of our work and we regret to hear about this. May we request that you provide us with your order number so we can further investigate? We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met and we will be glad to discuss this case further with you. We hope to hear from you soon.

Thumbnail of user helgas6
1 review
0 helpful votes
December 20th, 2019

My essay came out 100% unusable. I literally could not salvage one single sentence from my essay. The writer obviously did not speak English and it more than showed in the final product. For example, I will provide some of the "funniest" sentences from the paper.
"In history people change; they do things."
"In history you have to take the shortage time possible in revolution"
"Men live very early in the morning"
After I had to start my essay from scratch and write it myself hours before it was due, I requested a refund. They offered me only a 65% refund with no explanation or excuse as to why they wouldn't do a full refund. I literally paid $130 for an essay that I didn't even use one sentence of. Please please whatever you do, do not use this website.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Please accept my sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. We took all the necessary precautions and we will do our best to never let the same situation happen again. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Thumbnail of user abigailm25
2 reviews
3 helpful votes
March 13th, 2018

I placed two orders got the jobs delivered one with 52% plagiarism and another completely irrelevant. Never got money back. If it were not for distinctionessays.com who did the two papers in 12 hours and gave me A+ in both, my life would have been ruined.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We apologize for the negative experience. We always make sure that the product delivered to you will meet your requirements. Do know that we offer free and unlimited revision within 14 days of receiving your paper until you are fully satisfied (30 days for dissertation/thesis). May we have the order number so we can conduct further investigation regarding this matter? We look forward to receiving your response.

Thumbnail of user ginaa22
1 review
1 helpful vote
January 13th, 2017

Got a mark of 55/100 while paid for all the services, including first class paper, top 10 writer and proof-reading by editors!

They do not care about the satisfaction guarantee as it is only some words!

And if you have a deadline, the 14 days free revision is bull$#*! as you will not have enough time anyways!

Also their customer services are bunch of liars as they told me they guarantee a first class mark and now they are telling me that is not true!

Do not trust this company and their services!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Thank you for the review! Please provide the order number so we can resolve this issue asap.

Thumbnail of user raazs2
2 reviews
1 helpful vote
May 27th, 2022

YOU MUST ADD AN OPTION FOR NO STAR! THIS WEBSITEEEEE IS A SCAMMMMMMMM! THEY TAKE HUNDREDSSSSS OF DOLLARSSSS AND PROMISE A VALUE, INSTEADDD THE WORK WAS A C. EFFECTEDDDDD MY GPAAA. AND NOW I AM GOING BACK AND FORTH WITH THEM WITH ZERO RESOLUTION. THEY ARE SAYING WE HAVE NO REFUND POLICY. BUT IN THEIR WEBSITE THEY PROMISEE REFUND, MONEYY BACKK. ALLL LIES. I REQUEST YOU TO PLEASE BRING THIS WEBSITE DOWN. THEY TAKE THE CLIENTS HARD EARNED MONEY AND LAUGH AFTERWORDS. I UNDERSTAND THEIR LANGUAGE AND CAN HEAR EVERYTHING. THIS WEBSITE REMINDED ME OFF JAMTARA THE MOVIE WHERE BUNCH OF PEOPLE SPAM CUSTOMERS ONLINEEE.
HELPPPPP!

Tip for consumers:
YOU MUST ADD AN OPTION FOR NO STAR! THIS WEBSITEEEEE IS A SCAMMMMMMMM!!! THEY TAKE HUNDREDSSSSS OF DOLLARSSSS AND PROMISE A VALUE, INSTEADDD THE WORK WAS A C. EFFECTEDDDDD MY GPAAA. AND NOW I AM GOING BACK AND FORTH WITH THEM WITH ZERO RESOLUTION. THEY ARE SAYING WE HAVE NO REFUND POLICY. BUT IN THEIR WEBSITE THEY PROMISEE REFUND, MONEYY BACKK. ALLL LIES. I REQUEST YOU TO PLEASE BRING THIS WEBSITE DOWN. THEY TAKE THE CLIENTS HARD EARNED MONEY AND LAUGH AFTERWORDS. I UNDERSTAND THEIR LANGUAGE AN

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We would be very thankful if you could provide your order ID so we can further investigate? Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage assignmentmasters.co.uk and we will be happy to assist you. Thank you for contacting us.

Thumbnail of user andret36
1 review
2 helpful votes
April 26th, 2019

95% of the writers are not professional writers. I had one paper that I can say was worth getting a B+ on every assignment and paper after that was trash. I had nothing but low grades and I used their service 7 times. I guess you can say shame on me for continuing to use Best Essay services hoping that something was going to change but between working, going to school, and being a mom, I just did not have the time. I learned my lesson.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We are sorry to hear about your bad experience and we are more than willing to assist you in any possible way we can. We would like to ask for your order number so we can investigate your complaints.We hope to hear from you soon.

Thumbnail of user milianx
1 review
1 helpful vote
June 14th, 2020

The directions were clear and concise. Writer did not follow any directions, I was embarrassed. Reached out to get revised nothing was changed. Had to call four times because support would hang up in my face. Transfer me to people and I would have to explain over and over again. Took my money, beware.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Milian,
Please accept my sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper and support actions will be used for coaching and training purposes and we will do our best never to let the same situation happen again. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.

Thumbnail of user jackb1038
1 review
0 helpful votes
December 24th, 2020

This company is a fraud. While ordering an essay from this company, My friend received a terrible grade on my assignment owing to plagiarism. It doesn't make any sense as the company promises no plagiarism or as they say "guarantees" it... what an absurdity. Please note: do not buy essays from them. You will regret it. Look for different sites. On another note, while asking for a refund they denied my friends request even after showing proof of why the paper was bad. Are you kidding me. These people need to hire good writers if they want to be successful. I'm not even sure they know how to read properly. What a disappointment, never ever buy from here, you will regret.

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Jack,
Thank you for your review. We are very sorry that your friend was not satisfied with our service. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again. Thank you for contacting us.

Thumbnail of user sams456
1 review
0 helpful votes
January 26th, 2018

This company treats writers as if they are slaves. You do 15 orders for free for upgrade of which they receive payment for the orders. Additionally, they tell you to get upgrades you have to work on 150 pages at a CPP of $2 per page while the company charges $20. Something wrong?
As if they are not done, they are closing all accounts on the basis of security while they cannot clearly specify which security detail has been breached.
This account is advocating for modern day slavery.
They have no stable cpp and writers have to undercut each other in the quest to be assigned orders.
I would never want, I would never dare dream, I would not even desire to be affiliated to such a website

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We would be happy to help you with your concerns. We highly suggest that you contact our Writer Support Team so they can further assist you.

Thumbnail of user iunsn
1 review
1 helpful vote
October 19th, 2020

After placing an order for 6 hours they tell me it's not enough time and ask me to extend so I do that for an extra three hours. No writer was ever assigned and they made me extend the deadline again, promising to get it done. I wake up 30 minutes before submission and they tell me it's been cancelled. Disgusting don't order from here

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Dear Luns,
Thank you for your review. We are very sorry that you were not satisfied with our service. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the cancellation of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again. Thank you for contacting us.

Thumbnail of user leslied119
1 review
0 helpful votes
May 26th, 2019

The writer did on overall ok job, actually this is NOT about the writer. Its about the dishonest practices of the overall company. The story is so long. But please trust me, I hate writing reviews so If I am going to take the time, its pretty awful. PLEASE STAY AWAY

Tip for consumers:
PLEASE DONT. use SCAM

Service
Value
Shipping
Returns
Quality
Thumbnail of user loganm49
Logan M. – BestEssays Rep

We are sorry to hear about your bad experience and we are more than willing to assist you in any possible way we can. We would like to ask for your order number so we can investigate your complaints.We hope to hear from you soon.

Thumbnail of user christys44
1 review
0 helpful votes
January 25th, 2018

. Their fining policy, demanding writers to write 15 free orders when they themselves are paid fully by customers, closing accounts after the 15 free orders, paying less than 2 dollars when the industry average is more than 5 dollars per page. Pays $#*! And operates like $#*!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

Please note that this is a Client Review source and currently our team does not support writer concerns. We highly suggest that you contact our Writer Support Team and we will be more than happy to help you with your questions.

Thumbnail of user nim120
1 review
1 helpful vote
October 7th, 2017

How could you resort to racist exploitative tactics only to serve your selfish interests? What have you got to lose when you fairly remunerate writers so that they are motivated to deliver quality to clients? Why make the client, who blows a hole in their pocket to pay for your services, bear the brunt of your unethical motifs to churn in more and more money at the expense of quality and humanity? And then you still have the audacity to open numerous client sites to deceive unsuspecting customers! Dumb and evil!

Thumbnail of user collegew
3 reviews
17 helpful votes
October 8th, 2017

Simply put, you get you what they pay for. To everybody who orders their papers through bestessay.com, rushessays.com, and other affiliate sites, do not, and I repeat, DO NOT expect a quality paper. I dont care if you as the client pay $19-$81 dollars per page on the promise of a quality paper, there is no way, as a writer, I will put any significant effort in terms of quality to your paper if I only get $1 per page, I am constantly penalized for no reason, and have to deal with an uncooperative support system. This is the worst site to order your paper from. Consider yourselves warned.

Tip for consumers:
This is the worst site to order your paper from. Consider yourselves warned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brookeg20
1 review
0 helpful votes
January 22nd, 2018

I've never seen such a $#*! Ty site! As a person who has worked for serious companies like www.academicexperts.us, I have never seen any money-minting scam like ESsaywrites and its affiliates, freelancer careers, writersph, Asian writers. Poor customer communication, job insecurity, and poor remuneration. Writers, try companies like www.uvocorp.com; better pay and awesome customer and writer support. You will never regret!

Thumbnail of user loganm49
Logan M. – BestEssays Rep

We would be happy to address all your concerns and we highly take your feedback seriously so we can improve our service. Currently, our team does not support writer concerns but we highly suggest that you contact our Writer Support Team for any problems or concerns that you have.

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Thumbnail of user loganm49
Logan M.

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