• Best Choice AV

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Best Choice AV has a rating of 3 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Best Choice AV ranks 23rd among TVs sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After 2 weeks passed without any tv I tried calling and emailing the company and could not reach anyone.
How would you rate Best Choice AV?
Top Positive Review

“I was weary at first but they have my full confidence now”

Jonathan I.
4/5/18

I found Best Choice AV on google I thought there prices where in real and thought it was a scam and still decided to try it yet and yet and behold I got the 65 inch LG tv that I ordered and I could not believe the price and service that was provided they brought the tv in my house I boxed it plugged it in for me and set it up at no cost I give BEST CHOICE AV 10 starts out of the 5 and would tell everyone I know that needs any sort of electronics to buy from them

Top Critical Review

“YOU WILL NOT GET WHAT YOU ORDER.”

Rick R.
1/25/19

5 star reviews must be fake. You will receive a phone call telling you that you ordered a commercial model and they noted you have a residential address. The commercial model has a much lower resolution. For x, more in my case over $700, they will send you the residential model. When you say no, they refund your credit card the next day which has had now had the amount pending for 4 days. So even though you may not lose money, you'll waste several days not having the new product you'll now need to shop for elsewhere. There seem to be a few companies doing this. Also, be aware that any LG products purchased through unauthorized dealers don't come with a warranty. I talked to LG for over 30 minutes about this issue and it's posted on their website.

Reviews (18)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 weeks (3)
Thumbnail of user rickr274
3 reviews
6 helpful votes
January 25th, 2019

5 star reviews must be fake. You will receive a phone call telling you that you ordered a commercial model and they noted you have a residential address. The commercial model has a much lower resolution. For x, more in my case over $700, they will send you the residential model. When you say no, they refund your credit card the next day which has had now had the amount pending for 4 days. So even though you may not lose money, you'll waste several days not having the new product you'll now need to shop for elsewhere.
There seem to be a few companies doing this. Also, be aware that any LG products purchased through unauthorized dealers don't come with a warranty. I talked to LG for over 30 minutes about this issue and it's posted on their website.

Thumbnail of user abdelatifa
1 review
3 helpful votes
May 10th, 2018

Guys... just don't buy from this scam company... I bought a tv with 6 years of warranty... after two weeks I started to see some black point showing on the screen than turn to lines. I called to fix but no one helped. Also when I bought it they said it will come with wall tv mount and hdmi cable... never got it till now. I kept calling them but never pick up the phone... I'll advise everyone to don't do it.

Thumbnail of user nathant37
2 reviews
29 helpful votes
July 23rd, 2017

I recommend staying way from these guys. You will end up speaking to "Stephen" or "Mark" from bestchoiceav.com. They will tell you that the TVs are bought from another retailer and have to be called refurbished, but they are practically brand new... hardly the case. I put two separate orders for the 55 inch samsung 4k tv and both of them were defective. The first tv that they shipped had a cracked screen.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robing148
1 review
5 helpful votes
August 15th, 2018

I thought I had found a great deal for a Sony 75" TV, much cheaper than the competition. BUT only after I called to confirm the purchase, I discovered the TV was a "Commercial" Version - Not the original Sony screen, but a cheap Chinese one. The information was hidden away under technical information... VERY misleading.

Thumbnail of user terryp69
1 review
12 helpful votes
September 19th, 2017

First time customer so he said that I was upgraded to free 5-7 day shipping. After 2 weeks passed without any tv I tried calling and emailing the company and could not reach anyone. Several days later they called me back and I canceled the order. I had also found out that the tv hadn't even shipped at that point! They also charged me $100 for shipping AFTER I had already made my purchase and received my receipt. There was no mention of this anywhere during the checkout process. Extremely shady practice! Don't waste your time with these guys; spend a few more bucks for good service at Jet or Amazon.

Thumbnail of user charlesw276
1 review
9 helpful votes
October 26th, 2018

Selling non existent commercial models, when you call them on the scam they lie and say they will ship the "commercial" model. Mysteriously your order goes on backorder and is never shipped. Do not order from these folks.

Thumbnail of user ll253
1 review
4 helpful votes
December 26th, 2018

Unfortunately, I did not read reviews before I purchased a TV from Best Choice AV. However, after my bad experience with them I read several reviews that state DO NOT BUY FROM THIS PLACE. I confirm those reviewers' sentiments and I repeat DO NOT BUY FROM THIS PLACE. I bought a Samsung UN75NU8000FXZA from them and they assured me that I would be getting a brand new, never opened, product. I specifically asked for that guarantee from them because their price for the TV was several hundred dollars below everyone else. However, much to the disappointment of my family we received a badly scratched up, used TV. We were shocked that they would have the audacity to send us such a badly banged up TV in such poor condition and try to pass it off as new. Even the box was in poor shape. But that's the formula for their
Scam - advertise lower prices than everyone else and then ship used, refurbished, or damaged products with defects, and hope the customer does not notice the scam. We're so disappointed and annoyed that we were deceived, but we opened a dispute with American Express and they'll sort it out. Please do not make the same mistake we did. Buy from reputable companies and have peace of mind.

Thumbnail of user williamj120
1 review
14 helpful votes
October 30th, 2017

Best choiceav.com is a dangerous fraud. Yesterday evening I purchased a Samsung 55 inch TV from bestchoiceav on-line. An email receipt quickly arrived, telling me to call their store for my own security and safety. When I called, I was asked if I knew I was buying a commercial version TV. I didnt understand fully but somehow the TV was used or refurbished. In addition, I was required to buy shipping insurance even though the shipping was listed as free. I called CITI (COSTCO) VISA to block the transaction and issue a
FRAUD Alert. Bottom Line: stay away from these people!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Best Choice AV?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Best Choice AV?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business