• Best Choice AV

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Overview

Best Choice AV has a rating of 3 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Best Choice AV ranks 23rd among TVs sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After 2 weeks passed without any tv I tried calling and emailing the company and could not reach anyone.
How would you rate Best Choice AV?
Top Positive Review

“I was weary at first but they have my full confidence now”

Jonathan I.
4/5/18

I found Best Choice AV on google I thought there prices where in real and thought it was a scam and still decided to try it yet and yet and behold I got the 65 inch LG tv that I ordered and I could not believe the price and service that was provided they brought the tv in my house I boxed it plugged it in for me and set it up at no cost I give BEST CHOICE AV 10 starts out of the 5 and would tell everyone I know that needs any sort of electronics to buy from them

Top Critical Review

“YOU WILL NOT GET WHAT YOU ORDER.”

Rick R.
1/25/19

5 star reviews must be fake. You will receive a phone call telling you that you ordered a commercial model and they noted you have a residential address. The commercial model has a much lower resolution. For x, more in my case over $700, they will send you the residential model. When you say no, they refund your credit card the next day which has had now had the amount pending for 4 days. So even though you may not lose money, you'll waste several days not having the new product you'll now need to shop for elsewhere. There seem to be a few companies doing this. Also, be aware that any LG products purchased through unauthorized dealers don't come with a warranty. I talked to LG for over 30 minutes about this issue and it's posted on their website.

Reviews (18)

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Reviews that mention popular keywords

2 weeks (3)
Thumbnail of user rickr274
3 reviews
6 helpful votes
January 25th, 2019

5 star reviews must be fake. You will receive a phone call telling you that you ordered a commercial model and they noted you have a residential address. The commercial model has a much lower resolution. For x, more in my case over $700, they will send you the residential model. When you say no, they refund your credit card the next day which has had now had the amount pending for 4 days. So even though you may not lose money, you'll waste several days not having the new product you'll now need to shop for elsewhere.
There seem to be a few companies doing this. Also, be aware that any LG products purchased through unauthorized dealers don't come with a warranty. I talked to LG for over 30 minutes about this issue and it's posted on their website.

Thumbnail of user abdelatifa
1 review
3 helpful votes
May 10th, 2018

Guys... just don't buy from this scam company... I bought a tv with 6 years of warranty... after two weeks I started to see some black point showing on the screen than turn to lines. I called to fix but no one helped. Also when I bought it they said it will come with wall tv mount and hdmi cable... never got it till now. I kept calling them but never pick up the phone... I'll advise everyone to don't do it.

Thumbnail of user jonathani7
1 review
1 helpful vote
April 5th, 2018

I found Best Choice AV on google I thought there prices where in real and thought it was a scam and still decided to try it yet and yet and behold I got the 65 inch LG tv that I ordered and I could not believe the price and service that was provided they brought the tv in my house I boxed it plugged it in for me and set it up at no cost I give BEST CHOICE AV 10 starts out of the 5 and would tell everyone I know that needs any sort of electronics to buy from them

Thumbnail of user amys317
1 review
1 helpful vote
April 5th, 2018

I was looking for 80 inch tv that i came across on best choice AV website at a fraction of the price that i saw on all other websites i place the order and got a call from a trucking company waiting. They wanted to deliver my tv i was in shock that it came so quick and the way it was delivered i give them all my future business from now on you guys rock BEST CHOICE AV!

Thumbnail of user nathant37
2 reviews
29 helpful votes
July 23rd, 2017

I recommend staying way from these guys. You will end up speaking to "Stephen" or "Mark" from bestchoiceav.com. They will tell you that the TVs are bought from another retailer and have to be called refurbished, but they are practically brand new... hardly the case. I put two separate orders for the 55 inch samsung 4k tv and both of them were defective. The first tv that they shipped had a cracked screen.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robing148
1 review
5 helpful votes
August 15th, 2018

I thought I had found a great deal for a Sony 75" TV, much cheaper than the competition. BUT only after I called to confirm the purchase, I discovered the TV was a "Commercial" Version - Not the original Sony screen, but a cheap Chinese one. The information was hidden away under technical information... VERY misleading.

Thumbnail of user andrewb269
1 review
1 helpful vote
February 19th, 2018

Customer service was excellent with TV arriving on time. I bought an 55 LG OLED and love it! Yes these are higher priced but worth it when you see the picture.

Thumbnail of user leahh39
1 review
2 helpful votes
February 14th, 2018

This order for a LG OLED 55 took longer than buying from Amazon but was at least $60 cheaper! Mark was helpful and I am happy with the TV which arrived in excellent condition and in manufacturer unopened packaging.

Thumbnail of user terryp69
1 review
12 helpful votes
September 19th, 2017

First time customer so he said that I was upgraded to free 5-7 day shipping. After 2 weeks passed without any tv I tried calling and emailing the company and could not reach anyone. Several days later they called me back and I canceled the order. I had also found out that the tv hadn't even shipped at that point! They also charged me $100 for shipping AFTER I had already made my purchase and received my receipt. There was no mention of this anywhere during the checkout process. Extremely shady practice! Don't waste your time with these guys; spend a few more bucks for good service at Jet or Amazon.

Thumbnail of user charlesw276
1 review
9 helpful votes
October 26th, 2018

Selling non existent commercial models, when you call them on the scam they lie and say they will ship the "commercial" model. Mysteriously your order goes on backorder and is never shipped. Do not order from these folks.

Thumbnail of user irinat4
1 review
1 helpful vote
March 21st, 2018

Had a very pleasant experience shopping with Best Choice. The website is very user friendly and easy to navigate. Check out process was a breeze. The order was shipped and arrived in a timely manner, actually sooner than expected. They were very quick to respond to an inquiry I had. Thanks, Best Choice!

Thumbnail of user ll253
1 review
4 helpful votes
December 26th, 2018

Unfortunately, I did not read reviews before I purchased a TV from Best Choice AV. However, after my bad experience with them I read several reviews that state DO NOT BUY FROM THIS PLACE. I confirm those reviewers' sentiments and I repeat DO NOT BUY FROM THIS PLACE. I bought a Samsung UN75NU8000FXZA from them and they assured me that I would be getting a brand new, never opened, product. I specifically asked for that guarantee from them because their price for the TV was several hundred dollars below everyone else. However, much to the disappointment of my family we received a badly scratched up, used TV. We were shocked that they would have the audacity to send us such a badly banged up TV in such poor condition and try to pass it off as new. Even the box was in poor shape. But that's the formula for their
Scam - advertise lower prices than everyone else and then ship used, refurbished, or damaged products with defects, and hope the customer does not notice the scam. We're so disappointed and annoyed that we were deceived, but we opened a dispute with American Express and they'll sort it out. Please do not make the same mistake we did. Buy from reputable companies and have peace of mind.

Thumbnail of user williamj120
1 review
14 helpful votes
October 30th, 2017

Best choiceav.com is a dangerous fraud. Yesterday evening I purchased a Samsung 55 inch TV from bestchoiceav on-line. An email receipt quickly arrived, telling me to call their store for my own security and safety. When I called, I was asked if I knew I was buying a commercial version TV. I didnt understand fully but somehow the TV was used or refurbished. In addition, I was required to buy shipping insurance even though the shipping was listed as free. I called CITI (COSTCO) VISA to block the transaction and issue a
FRAUD Alert. Bottom Line: stay away from these people!

Thumbnail of user timw330
1 review
1 helpful vote
June 14th, 2019

I bought an 82" Samsung QLED Q8FN with a bundled HDMI cord for what seemed like a good deal. After placing the order, I get a call to verify my purchase, and try to be upsold. So I started to do some additional researching on the company, and the results put me on high alert; so I gave them a call to cancel my order. The sales person assured me that what I was going to receive was a new set, and NOT refurbished like some of the previous complaints alleged. During the phone conversation, I was persuaded to purchase a 5 year "In-house" warranty at a discounted price of $475 because of the cost of this set.

After a week, my television set arrived, which was supposed to be a "White Glove" delivery... which means they will drop it off at your residence, which really means, in the driveway, yard, or wherever the freight company drops it off; but it will NOT be a threshold delivery! The one good thing, the television was new, in original packaging - minus the HDMI bundle pack that was advertised.

Here's the kicker, the new set has a 1-year warranty, plus the 5 year "In-home" warranty I purchased, to which I've never received the paperwork. I called to ask when; and they told me in approximately 2 weeks from the purchase date (10. 6. 2018). I've made several calls to get an update status, and on the 3rd or 4th call, they told me that I would not need any paperwork because I had the invoice/purchase receipt; and more importantly, they had it their system. As of today (6. 14. 2019) no copy, no Website, no real address (see BBB complaints), and only an unidentified voice mail!

So for the life of me, how can these reviews on this site be so positive and recent when there is NO site, or legal registration of this company in the state they are supposed to be doing business? Basically, I just gave them $475 to teach me a lesson on how to be scammed! Good for me, I used PayPal, and the credit card attached to the account so I have a way to get the $475 back. So, if the site ever comes back, Do NOT buy a "vowel" from this outfit! STAY AWAY!

Thumbnail of user jacobm113
1 review
0 helpful votes
February 13th, 2018

Was looking for 65 inch TV I called Best choice AV Spoke to one of the representatives they were more than delightful time to deal with the help me out picked up SUV for my living room I would recommend them to all my friends and family

Thumbnail of user nickm150
1 review
6 helpful votes
November 30th, 2017

Just wanted to let everyone know I recently got my 80" TV from Best Choice AV at the best price I could find anywhere and delivered in 7 days.

My installers are putting the TV up as I type this review and couldn't be happier with the picture!

U guys Rock!

Thumbnail of user tinai10
1 review
0 helpful votes
April 5th, 2018

I was looking for a 86 inch lg tv witch I found on best choice AV at great price I ordered the tv and got a email to call In I spoke to a rep named Nathen he was so helpful with all my questions and concerns I got the tv with in a week and I could not be more happy with my purchase I will recommend BEST CHOICE AV to all my friends and family thank BEST CHOICE

Thumbnail of user williamw227
1 review
0 helpful votes
February 21st, 2018

I was looking for a QLED TV, most on-line sellers will sell you the "Commercial" version of a TV without telling you the difference (Which is HUGE, 100Million colors vs 1 Billion). Refresh rate, over all performance. Ensure you are getting a FAMFXZA TV not just an F TV. F=Commercial, you pay less and get WAY Less. Mark Went through the differences with me, Gave me a few Highly suggested TVs and in the end EXTREMELY Happy with my TV. Shipping time was approx. 2 weeks. Mark was in contact with me the whole time. And for Pricing, I was about 300.00 under other vendors, no taxes and NO Delivery Charges. This is your stop when looking for a Great TV and a Great Company. Thanks Mark and Thank you Best Choice as you live up to your name!

Thanks again!
Phil

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3.0
18 reviews
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