• BestCanvas.ca

BestCanvas.ca

Overview

BestCanvas.ca has a rating of 3.53 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 7th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
0
Negative
6
216
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Positive highlights

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Critical highlights

  • I have tried contacting customer service multiple times and no response.
How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“UNBELIEVABLE!”

Cherise T.
12/28/23

So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received

Reviews (696)

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Reviews that mention popular keywords

customer service (58)
Thumbnail of user shannonv86
1 review
0 helpful votes
February 21st, 2021
Verified purchase

I first made an order of 21 photos and they look amazing, rich colour, great detail and because of it I made another order or 47 canvas pictures and I was really disappointed. They look faded and digital, the detail was lack lustre and colour wasn't rich at all. If the photos themselves weren't good enough quality I wish they would have told me before I wasted my money.

Thumbnail of user anitah210
1 review
1 helpful vote
December 4th, 2020

I ordered two different size canvases and they came packed loosely together. The small one damaged the larger on leaving large creases. Still waiting to hear back from customer service.

Thumbnail of user kellyl648
1 review
0 helpful votes
January 14th, 2021
Verified purchase

I was very impressed with how quickly I received my product and the quality of the picture was great. However I did not like that the canvas was not centred properly, the lines were crooked which was disappointing. I will try this website again one because perhaps it was just an over sight and two
Because the pricing is extremely reasonable.

Service
Value
Shipping
Quality
Thumbnail of user suzannel274
1 review
0 helpful votes
April 6th, 2021

Picture received is darker than the actual picture downloaded. That's the only downfall. Other than that pretty good.

Service
Value
Shipping
Quality
Thumbnail of user briea3
1 review
0 helpful votes
January 19th, 2021

Half my order was good. The other half was blurry and I would have like to see a clarity gauge while I was uploading so I could avoid that problem. My package came quick, but there was import duties and we ended up with two extra canvases. One of a landscape and one of a mountain goat.

Overall 5/10 of my pictures were good quality, I have to regift the extra goat and pay $13 to UPS.
Probably won't order again for the hassle of all this.

Thumbnail of user brittanym301
1 review
0 helpful votes
January 19th, 2021

The product was amazing, and fast shipping. However I wasn't pleased to receive a $12.50 charge in the mail a few weeks later on a $30 order... Although the site is ". Ca" implying its a Canadian company, the product shipped from the states and I got dinged on duty. Just a heads up. Overall not a huge deal or cost, but would have liked a warning ahead of time.

Thumbnail of user parvanehk
1 review
0 helpful votes
December 24th, 2020

Reasonable quality for price. I would have preferred a better quality of framing and the precision in printing even for a slightly higher price. Our family photos will be hanging on the wall for a few years and I would have preferred a better quality even if I needed to pay a bit more. Delivery and printing was prompt. Packaging was superb. Will I order again? Possibly yes.

Thumbnail of user billg442
1 review
0 helpful votes
October 20th, 2020

Pros. I love their canvas' and unbeatable price.
Cons. Canvas' are packed with nothing in between them. They end up damaged from rubbing together by the time you get them.
Pro. They keep sending you replacements till you... Eventually... Get one of each that arrives in good order.

Thumbnail of user rachellew32
1 review
0 helpful votes
December 25th, 2020

Fast shipping but the order seemed rushed. I'd rather wait a bit longer to have the canvas stretching done really well. Great photo quality and definitely an affordable option for canvas prints but you might be taking the staples out and redoing it.

Thumbnail of user harriettl18
1 review
0 helpful votes
December 14th, 2020

Don't like the graffiti on the bottom. Would like to have another picture that is suitable to me. When the pictures came I had to pay money so you was not true to your price.if it wasting a Christmas gift I would have scented it back. Not very inpress

Thumbnail of user mariannes142
1 review
0 helpful votes
December 6th, 2020

The portrait was put on the canvas poorly. I also thought I was ordering from a Canadian company. Imagine my surprise when I had to pay duty charges because it came from the US. Disappointed to say the least.

Thumbnail of user faryala2
1 review
0 helpful votes
September 22nd, 2020

The actual canvas was beautiful but my picture came out really blurry. I know it depends on the resolution of the photo but would have been nice to have been advised before they printed it so I could send them a better one.

Thumbnail of user td21
1 review
2 helpful votes
October 31st, 2013

I would say everything about this site is ok. It's not great quality but for the price if you want to get some things up on the wall it's a good deal. We had one large canvas that had been packed with a bunch of little ones on top of it so it arrived stretched out. Having it reprinted and replaced was very little hassle so I was impressed by the customer service.

Thumbnail of user davidw1625
2 reviews
4 helpful votes
October 18th, 2019
• Updated review

I had issues with my original order but the customer service department made it right with a replacement and coupon.

Paid but nothing showed up.
September 8th, 2019
• Previous review

I ordered a pillow with a print and they sent me ups tracking the next day. Ups is saying they're still waiting for the package 2 weeks later and now bestcanvas wont respond to any emails on the whereabouts of my item. I tried calling their hotline and got redirected to a number that wanted to charge me $4.99 just to speak to them.On top of all that they arent even in canada, they're in miami. Complete scam.

Thumbnail of user ls24
1 review
0 helpful votes
November 14th, 2012

My experience was not as bad as some I've just read. I did receive my order, and although not perfect, the pictures were of reasonable quality, and they did ship them straight away.

But then two weeks later, I received an invoice from FedEx, $22.96, for HST on $100 worth of goods (my order only cost me $39), and an advancement fee of $10 + tax.

I was definitley not aware that I would be having to pay these additional import charges seeing as it was a Canadian website.

Thumbnail of user malloryg18
1 review
0 helpful votes
October 26th, 2020

Two out of three canvas' look great but the third is all distorted. It would be good if that were mentioned before time so that the customer could change the size of the canvas for best results. I will mention that it was quick delivery and service.

Thumbnail of user shawnh337
1 review
0 helpful votes
December 22nd, 2020

Orders two small prints, and one large one. The way it was shipped almost put the corner of one of the small ones through the big one. Stretched the canvas, but didn't quite rip.

Thumbnail of user la5817
1 review
0 helpful votes
October 16th, 2013

Had a photo transferred to canvas and I'm happy with the look and quality. Website was easy to use, received an order confirmation immediately, and a shipping confirmation about 48 hrs later. My disappointment with the overall process is that the order took just over two weeks to receive and the hanging hardware I ordered wasn't included. Plus, I actually thought I was ordering from a website in Canada (www.bestcanvas.ca) but my order shipped from Miami. Also, the website says all orders are shipped via Fedex, but mine was shipped via UPS and was hung up in customs for days. Would prefer to order from within Canada in the future, but certainly nothing wrong with quality and price of my order from Best Canvas.

Thumbnail of user sarahh1102
1 review
0 helpful votes
December 29th, 2020
• Updated review

This company has since made contact and is sending me a replacement for the damaged one that I received.

Loose canvas on the frame - no response from CS
December 13th, 2020
• Previous review

This was supposed to be a Christmas gift. I have tried contacting customer service multiple times and no response. I cannot give this as a gift with the way it was delivered and now no response from this company. Do not order from here.

Thumbnail of user shannonp7
1 review
0 helpful votes
October 16th, 2013

When ordering on the website you Should be able to pick me sizes of the uploaded image. Black and white images turn up overly bright and make the image hard to see with less detail. Great prices tho!

Thumbnail of user armind11
1 review
1 helpful vote
December 6th, 2020

The order got delayed by a week because of ups and the shipping is way overpriced because when I got the package the cardboard was all beat up

Thumbnail of user mkr7
1 review
0 helpful votes
October 23rd, 2020

The canvas itself is beautiful and has great resolution. But I also ordered a hanger set, which wasn't in the package at all. It's a shame because I would've loved to have hung this print as soon as it arrived - which is why I opted in for the hanger set.

Thumbnail of user alexism287
1 review
0 helpful votes
December 21st, 2020

Ordered it because the website said. Ca so it could get faster but unfortunately, it was shipped from Florida so it took like almost 2 extra weeks.

Thumbnail of user aliciam375
1 review
0 helpful votes
December 8th, 2020

The packaging was terrible, it was literally just thrown into a box twice its size. I had to pay an additonal ups fee that was not mentioned on the site. And the starmap came very frayed on the edges... its fine I guess.

Thumbnail of user daniellek152
1 review
0 helpful votes
December 13th, 2020

I got what I paid for. The sale was great and I change my prints yearly so this was a temporary purchase. It is defiantly more vinyl feeling then canvass and the edges are a little sloppy.

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From the business

Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

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Best C.
Typically does not respond to reviews

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