Best Buy

Whenever we shop at Best Buy, customer service is always friendly and helpful, however; my brother called tech support to make an appointment to have his laptop upgraded to Windows10. The customer service representative told him that they will be able to do the upgrade because he purchased a full tech support warranty, so she scheduled an appointment for him. When he showed up with the laptop, the "technician" didn't seem to know what to do, and he told my brother that his laptop was too old, and it could not be updated. My brother is in his 60's and he is not computer savvy, however, he was able to install Windows10. It took him some time, but it is now installed and the laptop is working with no problems. By the way, 2 different people from the Geek Squad took a look at the laptop and didn't know what to do with it.

It seems that the tech support team, either doesn't want to do the job that they are being paid to do, or that they just don't know what to do.

My brother also received a message that his appointment was cancelled, which is not true, because he showed up for the appointment. They just couldn't install the upgrade.

These employees need proper training!

Ok I remember when I had wanted a switch that was Of course expensive I had needed some earbuds and so I wanted some black beats ok I picked up some games and went too check out I was about to be able to walk out but Best Buy let tele check block it so I didn't get anything and on top of that Best Buy is in a whole another city basically far away the taxi had left it was ok though Tryin over charge me for that so I didn't have a ride back to Winston so I was stuck all because bestbuy and there frauds so I had went back to see if they accept old checks and they don't so I left empty handed without the Nintendo or beats twice

As long as you know what to buy, Best Buy is ok to shop at but heaven forbid if you have computer questions. Their lack of knowledge astounds me and all they seem to know is whatever items they are at the time trying to push the sales on. Some prices are reasonable, others are overpriced. Since Frys Electronics is so sparse with their inventory now, its good to see that Best Buy is carrying more computer items but they still have a long ways to go to make it worth the time to shop there. All in all Best Buy is ok especially with in store returns.

I have used Best Buy for many years. Until this year I have had no problems. But now, it's almost impossible to get to talk to the actual store that you are dealing with. You have to go through a very lengthy process before you can, and that's if you are lucky, actually speak to a real person. The person you get may or most likely may not be in the United States. Then, if you can understand the person who answers the phone, you most likely will have a very hard time trying to explain to them what it is you need. I have been dealing with the Geek Squad at the Cranberry Township, PA store for a couple of years now. At the store the guys there are great, but actually getting to talk to them is practically impossible. Best Buy's phone system is now generated completely by computer. You can call the store's number that you are dealing with but it goes directly to the home based computer system. It's very annoying and extremely time consuming. When you pay over $200.00 a year to be able to speak to a member of the Geek Squad it would be nice if you could talk to the Geek Squad in the store that you are dealing with and not someone who lives half way around the world from you.

I can imagine myself patronizing another vendor for this type of store. Wonderful service. I will gladly recommend anyone any time any day.

I've bought numerous tech devices over $300, and IMO sales and delivery services are fine. It's getting assistance AFTER THE SALE that is highly irritating.
There seems to be a lack of uniformity in help…with reps not taking responsibility! ITR, no one seems to consider unique situations - and only fall back on SOP! Come on, good company but get an advanced manager to set up communication channels to enhance customer service. It's an easy fix for better ratings!

I ordered an item that every other retailer including Amazon said was on back order. I foolishly believed Best Buy that said the item was in stock. I ordered for store pick up which was the fastest. Of course the item was not ready for pick up on the designated date and will not come until the same date as when the other retailers more honestly said it would be available. To cover themselves Best Buy states, sometimes items are delayed in delivery. But it is abundantly clear that this is a ruse that I fell for.

Their services are OK. Not the best, but good. But I think that the cost of your work is a little bit high.

The transaction appeared to go through at the time, however, got an email requesting validation of info the next day. That's cool. Gave info, but Still hadn't been completed the following morning. Eventually received confirmation ordered had been processed the next day. They actually pulled a credit report on me for a Visa paid $250 microwave. I don't like that. Other entities now assume I have debt with Best Buy. Ugg.

So I bought some headphones recently, on sale, very good price. Get an email stating they don't have the item. Hmmm, where have I seen these fake items before (check TigerDirect). Get a $15 credit. OK. Was really pissed though. Went online, after the Black Friday/Boxing Day sale and sure enough, the same item was in stock, and at a store near me. Selected, for pickup, same price + the credit. Viola. This and their horrible site during the large sales are why you get 3 stars. Still, sadly, the only place we have to shop, in Canada for electronics.

I'm a Best Buy elite member and bestbuy is a one of a kind place but lately I have issues. Nobody to help you in the store in Tuscaloosa there to busy chatting with each other and playing on their cell phones. Shipping took almost 7 days! And this new geo fencing so they know every time you visit the store and that prompts another email. I feel my privacy is violated!

The variety of products seem fine. The staff is either right there constantly bugging me or nowhere to be found when I do need assistance. When they are assisting they are always in a big hurry and seem to have their minds elsewhere. This has happened to me three out of four times. Otherwise it's a nice store.

It has a lot of electronics that you might need and some other related things, but its really not anything special. You would think that after being around for so long they would improve and stand out in some aspects but its really average.

The website navigation is very tricky. When you want to go back to the previous page of listings, it starts all over again from the beginning and not where you left off. Customer Service is extremely sassy, snarky, and completely unhelpful. They would literally be repeating what you sent them and then just throw it in your face and make it your fault for asking a question.

I tried geek squad and didn't find them to be anything special. They work if all you know how to do is turn on the computer and open an application. If you know enough to be one of them this is a waist of time.

For a two time fix they up sold me a year package that I only used three times. I found half the online help are just google specialists. I had a few issues they could not fix and my brother fixed it in five minutes.

I only used them because I had no clue where windows decided to move everything to from vista to 7. I was too tired to figure out where they moved it all too. I basically felt scammed.
I was not too impressed with them.

I brought a laptop computer through Best buy marketplace. But it is defective. I took it back to bestbuy, try to get my refund. What they said market is not belong to best but. You have to contact the seller yourself.it took me 3 week still no refund. But as I look at my online payment, the money is charged buy best buy using PayPal. Why they don't serve my return.My trust to best buy all this year's, now is gone. Anyone buy online from them make sure is not from market place merchant. You got no guarantee and no support from them. Buyer beware!?

I really like their "geek squad" for assistance with any product purchased at best buy. There a good assortment of prints and they carry ink for all printers. If not in will order for you.

I've had a range of experiences with Best Buy from poor to excellent. It all really depends on the person you are dealing with.

The extended Warranty and Service is suspect at best. I went to the tech counter and was told the pen for my Surface Pro needed new tips when all it needed was a battery. Now I have a set of tips I don't need, and $20.00 plus dollars that could have been spent on groceries, and wasn't.

In the beginning when I got my computer I never had this problem year and half ago, now past 2 on the online help have been so rude i had to report them. They hardly do any thing for you at all, waste of money

Depending on which store, which country and which sales associate you shop with, the experience ranges from pretty good to bloody awful. Best showroom, buy elsewhere!

I have shopped at Best Buy for over 15 years and have always counted on them as a local place to get my electronics. I don't even mind paying a little more to support a local store instead of buying from Amazon. But the level of service I receive is as consistent as a politician's responses. One day I'll walk in and feel like I have to beg for help while the employees look at me like I interrupted their good time chatting it up with each other. The next time I'll receive service well above and beyond by a friendly and enthusiastic employee.

Very competitive prices, good selection of goods but very poor to non-existent post sales support. Attitude is "you bought it, now it's your problem. Talk to the manufacturer if it doesn't work as advertised." I don't patronize them anymore. Too many nasty experiences.