BestBuy CA

As a company, the sales department wants its customers to be completely satisfied with their purchase at Best Buy.
Return policy for any product at Best Buy; within 30 days or even if the seller informs you of a feature of a product that does not exist; works against the client simply because they don't believe him/her. Customer satisfaction is not the main point at Best Buy. Management does not worry about generating alternatives to keep the customer happy.

Bought laptop Jan 10. Suppose to be delivered 4 to 6 days. Fed ex apparently lost it. Was to be delivered to Lindsay Road store in Brantford. As of Jan 26, no laptop. Can't get refund. The refund process won't even start until Jan 30. At which point, Head office has to ok it. So, if this is how they do business, I assume they are holding alot of customers money for a period of time. This can allow them to benefit from our money.

I ordered a product and paid for shipping and taxes with no indication that I would be hit with a massive customs bill. Refused it and returned to sender but was not refunded my money at all despite attempts to communicate with the company and then escalation to Best Buy. Beware! Shady business!

Due to a problem on best buys side one part of my order was cancelled. Apparently my fairstone account which I applied through best buy for the same as cash plan wasn't able to be charged even though my available credit was more than enough. They were unable to re-process that part of my order even though 80% of it was completed. If I was to re-order I would be charged another $80 fee which is ridiculous for that one item. To say I am disappointed is an understatement and I think that this is the end of my business dealing with Best Buy. Very poor customer service in this regard.

I bought a gift for someone during the asales event, 2 weeks later they email canceling the purchase. When I ask why they said none are available but the same item in white is being sold by them. They said that is different because thr color. They offer me 20$ off and now list the item off sale for 60$ more. That is a joke and pathetic.
Long short. They use vendors as a shield to not honor sales.

Pire expérience de toute ma vie de commande en ligne!

J'ai commandé une smarttv directement sur le site Bestbuy qui était vendu par Bestbuy (et non un marchand externe)

Sur le site il était inscrit " Expédié en 24 heures" et la date de livraison a la maison était 4 jours plus tard. Après deux jours je reçois une notification qui dit que mon article va être Expédié, et on me transmet un numéro de suivi. Jusqu'à là tout va bien. Mais quelques jours plus tard, rien ne se passe, dans le tracking, ca dit que le transporteur doit venir chercher litem et cest figé là.
Donc je les contacte, et on nest incapable de me dire ou est mon colis, on me dit seulement d'attendre... après une semaine d'attente et toujours au même point, je décide de les re-contacter, et on me dit encore la même chose... Je doit attendre, et on est incapable de me dire qu'est ce qu'il ce passe avec mon colis. On me demande d'attendre encore 48 heures, ce que je fait. 48 heures plus tard, je vous laisse deviner, toujours rien... Je les re-contacte, on me dit encore d'attendre! Et pendant tout ce temps, ma carte de crédit à été débité, et on refuse de me rembourser! Il faut qu'il ouvre une enquête qui peut prendre jusqu'à 10 jours ouvrables! Une semaine plus tard, je les relance pour savoir qu'est-ce qui ce passe, et on me dit d'attendre encore et encore! Après les avoir menacé d'entamer des procédures légales, on m'envoie un courriel qui dit que je vais être remboursé d'ici 6 jours ouvrables. Ça fait presque un mois que j'ai passé ma commande, et je n'ai toujours pas été remboursé!

Donc je rappel au service client. La dame me dit d'attendre, et que je peux repasser une commande, et comme dédommagement elle m'accordera le même prix qu'à l'achat (pcq elle était en promo)! Voyons! Vraiment insultant comme offre de dédommagement, donc je garde mon calme et reste malgré tout respectueux, et demande de parler a un superviseur. Elle me met en attente pendant un très long moment, pour ensuite me dire que le superviseur est occupé, il va me rappeler dans quelques minutes. Après deux jours! Jamais reçu d'appel! Sérieusement il y a une limite à faire rire de soi. Bestbuy a un sérieux manque de professionnalisme et de respect envers ses clients, ils s'en contre fou de nous. Terminé à vie pour moi Bestbuy, même s'il aurait un deal incroyable.

FUYEZ LE PLUS LOINS POSSIBLE ET NE COMMANDER SURTOUT PAS EN LIGNE!

It was so bad for me, i Saw of deal on black Friday that an HP i7 laptop was available for 799cad, But when i checked the website no stock was available, I searched again and again for store online and offline.But when the deal was going to end it shows me store pickup options with laptop at 12 o clock when everything was closed,I thought it is black Friday deal will come again but next day the price increased to 999 which disappointed me so I denied my idea of buying laptop

Avoid open box and refurbished products especially when handled by PRO OP they have a habit of sending defective products that have been returned back out to customers, these products are listed on Best Buys site but they take zero responsibility. Ordered a ASUS monitor arrived plugged it in blackline down center of screen as obvious pre existing defect but sent out anyway obviously not checked which they are supposed to do.

I ordered online from Best Buy marketplace seller a refurbished dyson vacuum V8, upon receipt of the item, the item was defective not working, I contacted the seller, the seller asked me to make a video showing the issue, I made a video showing the Dyson V8 with a battery fully charged, the vacuum was not working or starting, the best buy marketplace seller sent me a return label, I went to the post office, I took pictures at the post office of the return package open showing the vacuum dyson V8, I also took a picture of the package showing Canada post label, I then returned the defective not working dyson vacuum V8 to the address on the return label provided by Best Buy marketplace seller.
As of today (30 days later), I have not received my refund,

Quite some $#*!ty company. Don't buy! They will promise to deliver and deliver air in the end. Best Buy will be your worse buy

I bought a chair online and they billed my credit card three times for it, busted my credit limit by the same time which ends up making me pay fees. They say its normal but its not. No other company ever does this. This is definitely an illegal practice. I will never shop at Best Buy ever again.

If I could have given them zero stars I would have. Worst everything
Worst customer service I've ever experienced
A purchase that was supposed to be a happy experience has turned into a total disaster
If you can buy your product somewhere else I highly recommend spending your hard earning money elsewhere.
Shame on them for wasting customers valuable time and wasting our money paying for customer service that is nothing more than dead ends

Do not use Best Buy to purchase anything you actually need. We have waited over 2 months for a fridge and they still haven't given us delivery notice. They LOST the first fridge we ordered and we have now waited 5 weeks for the second one. We ordered on the 21st of June. I have not been able to purchase food properly as the fridge we have is old and leaking/broken seals. We are incredibly dissatisfied with their services.

13 mon, 65" Sony TV, barely used. Dartmouth Crossing, NS, manager laughed at me almost in tears because TV has major issue now. I had to choose a rating. Should be 0 star

I made some orders and due to delays was promised faster shipping. This never happened, and every call to customer service was another false promise. They seem to simply make it sound like they are doing their job, but really they are just ignoring the problem and making it someone else's mess to deal with. I would highly recommend to spend a few extra dollars and shop elsewhere. When things are good with Best Buy, the process is uneventful, but when there is an issue there will be no resolution.

I recently made a few purchases to Best Buy, one was for a mattress that came with glue stains all over it, I requested a return and was told by their customer service team to just to wash the glue off with rubbing alcohol, and if I wanted I return I would have to package it the same way it came which is literally impossible when it's vacuum sealed, not only that I had to cover the cost for shipping. I have tried to leave a review multiple times for the company (Mattress Direct) but it says an error occurred each time so I cannot warn new customers to not purchase from that brand.
Secondly I bought a couple of memory foam pillows from them and was sent a duvet instead and have received no response.
So all that being said I will no longer be purchasing any items from Best Buy.

SHAME ON BEST BUY AND GEEK SQUAD! My 82 year old mother has made SEVERAL attempts in store to cancel her Geek Squad plan. Now we find out they actually RENEWED the plan instead of canceling it, she's been paying for nearly another full year! Spoke to a phone agent today and they hung up on me when I asked for a Supervisor! DO NOT EVER GIVE THIS COMPANY YOUR CREDIT CARD INFO! DISGUSTING!

After best buy delivered and installed a dishwasher the basement was flooded because of bad install. Best buy not only refused to even listen to what happened they also refused to cover cover any costs. The order was a nightmare from ordering, through delivery to installation. Buying from best buy costs me a few thousands, put stress on my family and on myself. I finally won't go legal because I just never want to hear from these people in my life anymore….

This is the second time I face problem while purchasing
I have used the gift cards of 100$ while they deduct from my credit card 41.99$ without any reason for that
My purchasing was 100.45$
Second time I used gift cards and was 100$ my purchasing was 278$ and they deduct 278$ total.
More than one month until they refund the amount to the gift card.

Just tried to buy a laptop, their system cancelled my orders four times, initially I thought it was because of my credit card company, tried again after matching all the details to the period and upper/lower case, still failed. Then tried another credit card, still cancelled by bestbuy, then tried paypal, still cancelled! There was one time I called bestbuy to make sure all was entered correctly, that one was also cancelled. I'm giving up buying anything from bestbuy!

I have ordered a new kobo sage ereader but i have received a used one. Its clear from the packaging and the product which looked and felt like used one. The seal has been opened before they sent me. The Ereader made squeaky noise near the buttons, the screen protector is old and has bubbles in it. Frustrating experience! Never buying from best buy specially online.

Last year Insignia air fryers that threaten the safety of your family and mine, were recalled. I returned mine in the recall. This process started last March. In May after waiting seemingly endlessly for them to do something I finally sent my Air Fryer back via their prescribed UPS service. May 13,2022. To this day I have not received the refund or even decent communications from these inept people. January 2023. Taking the Air Fryer and keeping the money means that BestBuy.ca is little more than a thief. I had other things I wanted to buy from this company, and have bought many things from them in the past.

I have stopped buying anything from them ever since March of 2022. Well done, BestBuy, well done. Lots of companies selling electronics and consumer goods and I tell everyone whoever talks about buying something from yourselves.

Horrible experience and we hope they will solve the problem they created.
We bought a freezer, it was cancelled, we received a confirmation we would get reimbursed within 5 days… instead we were charged a second time, we called, spent 2 hours being sent from one person to another and nothing …it's been 18 days and still no money insight. We have proof from our credit card records! We don't know what to do with over $1800 out of pocket….